C.Gars Ltd Reviews 29,504

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's expertise and helpfulness in guiding them through product choices. The quality of the products, particularly the cigars, is frequently commended, with many noting their freshness and excellent condition upon arrival. Reviewers also appreciate the fast and reliable delivery service, often mentioning the careful packaging that ensures items arrive safely and humidified. The website's ease of use and the overall smooth ordering process contribute to a highly positive shopping experience. However, some customers also noted that not all cigars have reviews, making it a gamble for those unfamiliar with certain types. A few other people also felt that the smoking experience of some cigars was rough or that the size was not to their preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and value, often... See more

Service

Reviewers consistently highlight positive aspects of service, with many praising the excellent and reliable... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products,... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

A great company that prides itself on being a go-to for all your tobacco needs, from cigars to pipe tobacco. Been an avid customer for many years and always look at their "New In" page every morning... See more

Company replied

Rated 5 out of 5 stars

Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more

Company replied

Rated 5 out of 5 stars

Been shopping for some tobacco flavouring sprays, found the widest range being in stock only here. Prompt dispatch, order was nicely packed, with a couple sweets as a lovely bonus, little things that... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, with prompt and secure delivery. The selection of cigars is impressive. This was my first purchase, and I will definitely be returning as a customer.

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Alexandre,

Thanks for the 5* review.
Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Malcolm,

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service and delivery.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great service

Great service, great shop.

1 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Al,

Thanks for your glowing review! We're so happy you enjoyed your experience with us.

We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great service and order delivered…

Great service and order delivered quickly.

8 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Chris,

Thank you for your five-star review.
We're thrilled to hear you had such a positive experience and hope to see you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your fantastic review. We are so glad you were pleased with our product and service. Thank you!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Absolutely flawless experience with…

Absolutely flawless experience with these guys every time I order! Wouldn’t go anywhere else

15 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so happy to hear you consistently have a flawless experience with us! Thank you for your kind words.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Amazing choices

Amazing choices, excellent cigars and a wonderful team of people

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased you enjoyed our amazing choices, excellent cigars, and wonderful team! Thank you for your feedback.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Items arrived very quickly

Items arrived very quickly, as always

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are delighted your items arrived quickly. We appreciate your continued support!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Good service

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Thank you for your 5* review, it is really appreciated .

Kind Regards
Customer Care Team
Louise - C Gars Ltd

Rated 5 out of 5 stars

Always great service

Always great service. Fast delivery. Have everything you need to enjoy your cigars. Thank you.

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We truly appreciate your wonderful feedback! We are so pleased you consistently receive great service and fast delivery. Thank you for your kind words.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

My first experience

My first experience. Great selection and super fast shipping. 10/10

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad you enjoyed your first experience with us. We appreciate your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Good Service

Reasonable price. Good service.

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are happy to hear you enjoyed your experience with us. Thank you for your feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Always well packaged for delivery

Always well packaged for delivery. And a very prompt service.

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so pleased you appreciate our careful packaging and prompt service. Thank you for your feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Easy and smooth process

Easy and smooth process, and I’m very happy with the product

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so pleased you found the process easy and are happy with your product! Thank you for your review.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

C.CGARS SERVICE

From the first experience with c.cigars, it has always been good service, very nice people, good prices and very efficient

RUSHDI KHAYAT

4 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad to hear you consistently receive good service and find our team very nice. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great service

Came when they said it would. Happy with product.

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you are happy with your product and our delivery. Thank you for your feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Ordered a few things including a…

Ordered a few things including a mystery cigar and cgars automatically price matched one of my usual tobaccos which was a delight as I'd forgotten to request myself. Thanks cgars team

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad to hear you had a delightful experience with your order, especially with the automatic price match! We appreciate your positive feedback.

Kind Regards
Louise - C Gars Ltd

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