C.Gars Ltd Reviews 29,396

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb service, highlighting the friendly staff and exceptional communication throughout the ordering process. The delivery service is frequently described as fantastic, with many noting the speed and careful packaging that ensures products arrive in perfect condition. Reviewers appreciate the vast selection of premium products, the ease of online shopping, and the excellent quality of the items received. However, some customers also noted occasional issues with product quality, specifically mentioning cigars arriving dry or being unsmokable. A few other people also felt that the company's email frequency was excessive, detracting from their overall experience.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the impressive selection of cigars and... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and brilliant.... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition of cigars and... See more

Order

Consumers find the ordering process to be positive, often describing it as quick, easy, and flawless. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

C gars are great value I will not go Anywere else.. there delivery service is fantastic... I buy the Aladino Corojo Patton Cigar 9 inch it's great relaxing cigar my head body feels amazing smoking it... See more

Company replied

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service and selection! I was looking to buy a selection of empty cigar boxes to turn into Dice Trays for various games and C.Gars Ltd came to the rescue with awesome prices and an... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

The cigars were delivered promptly and…

The cigars were delivered promptly and in perfect condition. there was a glitch with the Royal Mail delivery (delivered to the wrong road) but that was nothing to do with C.Gars who did everything they could to get my order to me.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Peter

We're so glad to hear your cigars arrived promptly and in perfect condition! We appreciate your understanding regarding the delivery glitch and are happy we could assist. Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi John

Thank you for the 5* review and recent order. We are so pleased to hear you find our service reliable. We hope to hear from you again soon.

Kind Regards
Hayley - C Gars Ltd

Rated 1 out of 5 stars

Product and delivery ok but spamming me…

Product and delivery ok but spamming me with constant begging emails two or three times a day has ruined the experience.
Anyway, incase they read this, all emails are redirected straight to spam now so don’t bother

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Richard

We appreciate you sharing your feedback. We are truly sorry to hear our email frequency has negatively impacted your experience.

I will ask the team to remove your email address from all mailing lists. If we can ever be of assistance then don't hesitate to get in touch directly and we will be more than happy to assist.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Always an easy transaction

Always an easy transaction. Never encountered a single issue since starting to deal with this company.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad to hear you've had such consistently positive experiences with us. Thank you for your kind feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Superb packaging and loose cigars came…

Superb packaging and loose cigars came in a huni pouch to keep them humidifier. Very happy customer

30 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad to hear you appreciate our superb packaging and the humidifing pouch for your cigars. Thank you for your feedback!

Kind Regards
Louise- C Gars Ltd

Rated 5 out of 5 stars

As always Cigars always in great…

As always Cigars always in great condition. Superbly packed. Always a great choice to choose from. Which is great for me a I am now trying out different cigars not just from Cuba.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad to hear you consistently receive cigars in great condition and appreciate our selection! We love that you're exploring new options.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

This was my first order from C,Gars and…

This was my first order from C,Gars and I am more than happy with my shopping experiance. Order came very quickly and items were as advertised. I will be buying from C,Gars again in the future.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you had a great first shopping experience with us! We're glad your order arrived quickly and the items met your expectations. We look forward to serving you again.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad your order arrived promptly. Thank you for sharing your positive experience with us.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Unexpected Item In Bagging Area!

I had been saving for a box purchase for a while and had narrowed things down to my final choice. Then Cgars brought out an Aladino Orchant Selection range the same week as they offered 10% off all New World cigars. Perfect timing - I could now afford a box of those as well. Happy days.🐱

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad to hear that you found the perfect timing for your cigar purchases! It makes us happy to know we could contribute to your "happy days." Thank you for sharing your positive experience!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Friendly informative

Friendly informative
All questions answered fully
Well presented and knowledgeable staff

21 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear that our staff was friendly, informative, and knowledgeable. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 2 out of 5 stars

Not the usual excellent service

Not the usual excellent service. Item ordered subsequently not in stock.
Good communication on the matter but still disappointing

31 May 2026
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Reply from C.Gars Ltd

Dear Vernon

Thank you for the review. We appreciate your feedback and understand your disappointment regarding the out-of-stock cigar.

We are always happy to double check stock availability for you going forward so please do not hesitate to reach out if we can help next time!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Absolutely brilliant service and…

Absolutely brilliant service and selection! I was looking to buy a selection of empty cigar boxes to turn into Dice Trays for various games and C.Gars Ltd came to the rescue with awesome prices and an even more awesome selection to choose from at great prices. Their communication is superb, their dispatch just as good and the quick arrival with no damage was amazing. I will buy from them again in the near future.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you enjoyed our service and selection for your creative project! We appreciate your kind words regarding our communication, dispatch, and quick delivery. We look forward to your next order.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Click and Collect Order.

I ordered a Click and Collect from a Flash Deal. I was notified that it was ready for collection the next day. I collected it from the store the day after. The entire experience was easy and stress free. Recommended.

30 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so happy to hear your Click and Collect experience was easy and stress-free. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 3 out of 5 stars

Delivery promp as usual but I was very…

Delivery promp as usual but I was very disappointed in issue with adding a 10% discount code, I ordered 5 new world cigars on Saturday costing £118, on Sunday I received a 10% off code for New world cigars, as the items were not being posted until Monday at best I emailed and asked if I could use the code againt my existing order, I was told that it couldnt be done. Very disappointed as been a customer for many years with only 1 cigar quality issue in all that time which was rectified straight away by CGars at the time.

30 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate you sharing your experience and feedback. We understand your disappointment regarding the discount code not being applicable to your existing order. We value your long-standing loyalty and will review our policy to improve our customer experience.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Impeccable service

I have been ordering cigars from Cgars for some time. Never once have I been let down in terms of quality and delivery.

30 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad to hear you've consistently enjoyed the quality and delivery of our cigars. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Good regular store year in year out

Good regular store year in year out. Delivery times always within a few days, biggest choice of tobacco that I know of.

24 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so happy to hear you appreciate our consistent service and wide selection. Thank you for your wonderful feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Tried the rest know look at the best

Awesome thanks for your speedy delivery and service of quality cigars at the best prices fron little treats you get from sweets or coffee Awesome keep up the the great work you never going anywhere else tried the best know try specialed in the best in the game

30 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your fantastic feedback! We're thrilled to hear you enjoyed our speedy delivery, quality cigars, and excellent prices. We're committed to providing the best.

Kind Regards
Louise - C Gars Ltd

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