I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great company that prides itself on being a go-to for all your tobacco needs, from cigars to pipe tobacco. Been an avid customer for many years and always look at their "New In" page every morning... See more
Company replied
Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more
Company replied
Been shopping for some tobacco flavouring sprays, found the widest range being in stock only here. Prompt dispatch, order was nicely packed, with a couple sweets as a lovely bonus, little things that... See more
Company replied
Company details
Information provided by various external sources
We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!
Contact info
1 White Horse Street,, W1J 7LB, Mayfair, London, United Kingdom
- 0345 604 0044
- sales@cgarsltd.co.uk
- cgarsltd.co.uk
4.9
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from C.Gars Ltd
We're so pleased you found the process easy and are happy with your product! Thank you for your review.
Kind Regards
Louise - C Gars Ltd
C.CGARS SERVICE
From the first experience with c.cigars, it has always been good service, very nice people, good prices and very efficient
RUSHDI KHAYAT
4 June 2026
Reply from C.Gars Ltd
We are so glad to hear you consistently receive good service and find our team very nice. Thank you for your kind words!
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
We are so pleased to hear you are happy with your product and our delivery. Thank you for your feedback!
Kind Regards
Louise - C Gars Ltd
Ordered a few things including a…
Ordered a few things including a mystery cigar and cgars automatically price matched one of my usual tobaccos which was a delight as I'd forgotten to request myself. Thanks cgars team
6 June 2026
Reply from C.Gars Ltd
We're so glad to hear you had a delightful experience with your order, especially with the automatic price match! We appreciate your positive feedback.
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
Thank you for your 5* review, it is really appreciated
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
We are so happy you enjoyed your delivery and purchases. Thank you for your positive feedback!
Kind Regards
Louise - C Gars Ltd
Great online shop fair price and lovely…
Great online shop fair price and lovely product to discover
30 May 2026
Reply from C.Gars Ltd
We're so pleased you found our online shop great, with fair prices and lovely products! Thank you for your wonderful feedback.
Kind Regards
Louise - C Gars Ltd
Indifferent pipe
KDelivered on time but not particularly happy with the pipe. The bowl is narrow and does not make for a satisfying smoke also it is difficult to seat into the stem. I accept that I that it would have been better to see it before purchase rather than ordering unseen online.
6 June 2026
Reply from C.Gars Ltd
Hi John
We appreciate you sharing your feedback regarding the pipe. We are sorry to hear this was not to your liking. If you have not yet used the pipe you are welcome to return it for a refund or another model.
If we can help with this in any way then please do get in touch on customercare@cgars.com
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
We're so glad you enjoyed your experience. Thank you for your kind words!
Kind Regards
Louise - C Gars Ltd
the usual great service for me as usual…
the usual great service for me as usual tobacco nice and fresh
1 June 2026
Reply from C.Gars Ltd
We are so pleased you consistently receive great service and enjoy our fresh tobacco. Thank you for your kind words.
Kind Regards
Louise - C Gars Ltd
Excellent Service.
Excellent service from C.Gars as usual. Always good quality and packed well for delivery. On this occasion Scarlett did a very good job.
28 May 2026
Reply from C.Gars Ltd
Dear Anthony,
Thank you for your five-star review.
We're thrilled to hear you had such a positive experience and hope to see you again soon.
Kind Regards
Michelle - CGars Ltd
It could be very easy to spend a…
It could be very easy to spend a fortune online, the ease of use on the site plus free delivery over a certain amount!
Cigars arrived well packaged and are a dream to smoke.
6 June 2026
Reply from C.Gars Ltd
We appreciate your wonderful feedback! We are delighted you found our site easy to use and enjoyed the free delivery. It's great to hear your cigars arrived well-packaged and were a dream to smoke.
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
We're glad you enjoyed your experience with our sampler packs! We appreciate your kind words.
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
We're so glad you found our overall package excellent and appreciated the free postage! We truly value your feedback.
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
We're glad you enjoyed our fast delivery and service. Thank you!
Kind Regards
Louise - C Gars Ltd
Ordered their new alcohol free beer and…
Ordered their new alcohol free beer and I must admit it was amazing, really got a good IPA flavour
5 June 2026
Reply from C.Gars Ltd
We are so glad you enjoyed our new alcohol-free beer and its great IPA flavor! Thank you for your amazing feedback.
Kind Regards
Louise - C Gars Ltd
Fantastic service
Fantastic customer service and items always sent out on the same day as order. Cigars always carefully packed with small Boveda pack for delivery.
First class buyer experience.
29 May 2026
Reply from C.Gars Ltd
Dear Tracy,
Thanks for your glowing review! We're so happy you enjoyed your experience with us.
We look forward to seeing you again soon.
Kind Regards
Michelle - CGars Ltd
I’m very happy with my purchase…
I’m very happy with my purchase extremely good customer service.
4 June 2026
Reply from C.Gars Ltd
Hi Richard
We are so happy to hear you enjoyed your purchase and our customer service! We appreciate your kind words.
Kind Regards
Hayley - C Gars Ltd
Super Service and always on time
5 June 2026
Reply from C.Gars Ltd
Hi Mustafa
We appreciate your wonderful feedback! We're so pleased to hear you consistently receive excellent service.
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
Hi Saty
We appreciate your 5-star review! We are pleased you enjoyed our service and cigars. Thank you for your kind words.
Kind Regards
Hayley - C Gars Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.