My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been considering prepaid cremation only plans for some time. I have chosen the Co-op because once you have made an enquiry they do not bombard you trying to get you to take out a plan. I... See more
Company replied
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
Company replied
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... See more
Company replied
Company details
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady I spoke with was very friendly…
The lady I spoke with was very friendly and
Helpful. I’m still above ground at the moment, so no worries.
10 June 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear you found the service friendly and helpful. Your comment certainly made us smile, and we’re glad you felt reassured throughout.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear you felt very welcomed and that your experience was excellent. It’s wonderful to know you felt supported throughout.
Take care,
Central Co-op Funeral Plans
Lady very helpful explained everything and answered all question
Very helpful answered all questions took time to explain everything
5 June 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear you found the service helpful and that everything was clearly explained. It’s great to know your questions were answered and you felt supported throughout.
Take care,
Central Co-op Funeral Plans
Helpfull staff.
We had a very good experience, the funeral was very good , he asked & answered our questions, put out minds at rest.
23 June 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear you had a very good experience. It’s lovely to know your questions were answered and that you felt reassured throughout.
Take care,
Central Co-op Funeral Plans
Peace of mind
Linda the member of staff,helped and explained the full process, she was kind and caring helpful. I would recommend using the coop to any one looking to purchase a funeral plan. So pleased my family now have peace of mind .Thank you.
22 June 2026
Reply from Central Co-op Funeral Plans
Thank you for your lovely review. We’re so pleased to hear that Linda explained everything clearly and supported you with such kindness and care. It means a great deal to know you would recommend us, and we’re glad your family now has peace of mind.
Take care,
Central Co-op Funeral Plans
An easy to set up funeral service …
The whole process was straightforward with every step explained in detail. Kept informed without. Staff excellent in terms of service and communication
22 June 2026
Reply from Central Co-op Funeral Plans
Thank you for your kind review. We’re so pleased to hear that the whole process felt straightforward, with each step clearly explained and regular updates throughout. It’s wonderful to know the team provided excellent service and communication.
Take care,
Central Co-op Funeral Plans
Hayley listened to our needs and…
Hayley listened to our needs and offered options available to us. Even when we changed our minds!
22 June 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s lovely to know that Hayley supported you with clear guidance, flexibility and understanding throughout the process. Thank you for your thoughtful feedback.
Take care,
Central Co-op Funeral Plans
Very happy with every thing
1 June 2026
Reply from Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that you were very happy with everything. Your peace of mind means a great deal to us.
Take care,
Central Co-op Funeral Plans
Easy to communicate with the lady on…
Easy to communicate with the lady on the phone was all done with complete respect and compassion
24 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s lovely to know that our Colleague made the process clear and comfortable, and that you felt treated with genuine respect and compassion throughout.
Take care,
Central Co-op Funeral Plans
Recomend to anyone
We were felt at ease explaind everything in detail what we get could not have gone better staff were brilliant I would recommend to anyone
28 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s wonderful to know the team helped you feel comfortable, explained everything in detail, and supported you so well throughout the process. Thank you for your kind recommendation.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s wonderful to know the service felt first class and that the team supported you with such friendliness and care.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s lovely to know you felt comfortable and supported throughout the process of purchasing your plan.
Take care,
Central Co-op Funeral Planning
The advisor was friendly and very…
The advisor was friendly and very helpful I went to see the advisor on 18th may 2026
18 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s lovely to know that your advisor was friendly, supportive and able to help with everything during your visit on 18 May. Thank you for your thoughtful words.
Take care,
Central Co-op Funeral Plans
Excellent
The service l received was first
class, the staff at Chaddesden
were very polite,& helpful they answered all my questioned.
I would certainly recommend them
4 June 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s wonderful to know that the Chaddesden team provided such polite and helpful support and that everything felt first class throughout. Thank you for your kind recommendation.
Take care,
Central Co-op Funeral Plans
A big thank you.
The members of staff (receptionist and funeral arranger) made the whole process easy and informative. I felt supported all the way through.
20 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s wonderful to know that the team guided you clearly through each step and that you felt fully supported from start to finish. Thank you for your thoughtful words.
Take care,
Central Co-op Funeral Plans
The staff are very professional and…
The staff are very professional and extremely kind. They explain everything to you.
27 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s wonderful to know that the team supported you with kindness and professionalism, and that everything was explained clearly throughout. Thank you for your thoughtful words.
Take care,
Central Co-op Funeral Plans
The family has always use the co-op…
The family has always use the co-op for funerals.
And the staff was very caring and helpful
20 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your experience. It’s lovely to hear that your family has chosen us over the years, and that our team provided the care and support you needed. Thank you for your thoughtful words.
Take care,
Central Co-op Funeral Plans
Considerate welcoming and always…
Considerate welcoming and always thinking of your decisions
14 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to share your feedback. It’s lovely to know the service felt considerate and that you were supported throughout your decisions. Thank you for choosing us.
Take care,
Central Co-op Funeral Plans
Welcoming and straight forward to set up
26 May 2026
Reply from Central Co-op Funeral Plans
We really appreciate you taking the time to leave a review. It’s great to know the process felt welcoming and easy to arrange. Thank you for choosing us.
Take care,
Central Co-op Funeral Plans
Good customer service from initial call…
Good customer service from initial call to make appointment, greeting at reception at appointment and conducting the business of making funeral plans with Jayne Hudson.
18 May 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your experience. It’s wonderful to hear that you felt well supported from your first call through to your appointment, and that our reception team and Jayne provided such helpful service throughout. We’re glad the process of arranging your funeral plans felt smooth and well handled. Your feedback means a great deal to us.
Take care,
Central Co-op Funeral Plans
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.