I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... See more
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About Cavendish Online
Written by the company
About Cavendish Online
At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.
Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.
Why customers like us
- Clear, easy-to-understand guidance — no confusing insurance speak.
- Flexible options: manage online or talk to a friendly adviser.
- Competitive prices and straightforward policies.
In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.
Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.
Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.
Contact info
234 High Street, EX4 3NL, Exeter, United Kingdom
- 03456442544
- info@cavendishonline.co.uk
- cavendishonline.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Actually enjoyed talking about insurance
Your senior insurance specialist Danielle carefully researched and clearly explained the relevant coverage options. She showed great patience, during unavoidable delays in our life insurance decisions and during the lengthy medical interviews themselves. The end result was appropriate, affordable policies, efficiently implemented. I usually dread speaking with insurance providers, but Danielle was knowledgeable, reassuring and professional.
The guys that on the phone were great…
The guys that on the phone were great really helpful and very clear!
The help and explanations through the…
The help and explanations through the application process was excellent. Cheerful and patient personnel,its only that i forgot their name.
Very good
Harry, who I spoke to, was great. Very personable, thorough and clear throughout the process
Cavendish we're so helpful and…
Cavendish we're so helpful and supportive. Excellent service.
Very professional!
We wanted life insurance so approached Cavendish
Marc , from Cavendish, contacted us . He was extremely professional and friendly.
He gave us some options that we were deliberating over and quickly had our insurance sorted and set up once we had made our decision.
Marc made the whole process easy !
Definitely recommended!
Very professional and competent
Alex has been brilliant !
Good insurance. Annoying aftersales
I was pleased with the insurance we bought unadvised but feel a little harassed pver the amount of personalised emails, phone calls and texts afterwards to try and convince me to buy more since and I'm fairly certain I would have deselected any marketing.

Reply from Cavendish Online
I would recomend Cavendish
Cavendish assisted me with a complex process of obtaining level term insurance, medical checks and writing to plan into trust. Dan King Smith was very helpful and always propmpt when replying to my questions. I would recomend
Flawless experience
I experienced absolutely excellent service from Joe Brassington my Advisor when obtaining life insurance through Cavendish Online. Despite me having a number of different health conditions, he was very patient and professional in taking all the necessary details. I was very happy with the cost of the cover they arranged on my behalf. My wife recently also took out life insurance, using a different well known Broker (whom will remain nameless), and she had an absolutely terrible experience with awful customer service. Cavendish Online were absolutely brilliant from start to finish, keeping me updated, calling when they said they would, and chasing up the insurers on my behalf to get me the cover I required. I would recommend them to anyone without hesitation. Thanks so much for all your help Joe!
Great service
Simple to organise
Lots of options and simple to understand and choose. Mark gave me the best deal he would find by splitting things up. He was great at chasing me up to get this done - whilst not going over the top.
Great service. Recommend
Great service. Listened to everything I said thoroughly, wasn’t pushy. Made the process really quick and easy.
A really reliable and trustworthy…
A really reliable and trustworthy service. Nice and easy to use (although i takes a while to enter all the required info), and the quotes were the cheapest I have found. Would recommend
Nick thank you very much for being…
Nick thank you very much for being patient in explaining insurance policies and finding the best one for me.
Patient and knowledgeable service
Leroy was patient and helpful over the few weeks I’ve been looking for coverage. His helpful comments and knowledge have me considering another plan to cover critical illness.
Amazing service.
Had a very good experience in selecting…
Had a very good experience in selecting life insurance with Dan King-Smith. He was very patient as I agonised over options. Would recommend to others.
Dan was very good after listening to…
Dan was very good after listening to our needs, found the product that suited us best and within budget, he was very professional and patient as we were not the best clients to get a hold of
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