Cash Money Reviews 

8,157
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 956 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and accommodating, making the process smooth and pleasant. Many highlight the excellent customer service, noting their promptness, knowledge, and willingness to assist. The service is often described as quick, easy, and efficient, with people appreciating the straightforward application and flexible payment options. However, some people mentioned difficulties with the online platform and connecting their bank for applications or payments. These users experienced issues such as the system not recognizing their bank, needing to restart the process multiple times, or finding the website less user-friendly for managing their loans.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting its speed, dependability, and ease of use.... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers appreciating the flexibility of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the online application process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied

Rated 5 out of 5 stars

Thank you for the increase on my credit. I'm really in a tough spot at the moment and this Blessed increase will really assist me in my time of need. Thank you and God Bless everyone at Cash Money. I... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(8,157)

857 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was a simple process & good service so…

Was a simple process & good service so far. Easy access to funds and payback. Satisfied so far with the service

17 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 1 out of 5 stars

This Plaid or whatever it is

This Plaid or whatever it is, has royally messed up my business with you. Where I've been able to take care of my loans is as little as 15 minutes, you've made it something that takes forever now

3 May 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 3 out of 5 stars

I would have given 5 stars

I would have given 5 stars, but now that it has changed to LendDirect, the website is not easy to use as before.

15 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 1 out of 5 stars

I've got a loan that supposed to be…

Ive got a refund today for a loan I made 3 years ago. Thank you, you're good company when it comes to loans and customer service but, what you've done, isn't cool. You lost your reputation now because you couldn't wait 3 days to get paid back. Because of you I couldn't pay back the last loan and it's now on collection I'm hoping to get it waived. You are losing money that you should be keeping but greediness causes this.

It's better if they shut you down for 5 years or so for a lesson teaching.

30 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

I happy cash is always available to get…

I happy cash is always available to get a loan anytime anywhere , instance cash on line or in store , thank you for always there

1 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Good as can be

30 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Super quick and easy

Super quick, easy, and efficient options. As you repay your loan, you have access to the funds again. Auto pay direct from bank account and reminders sent from Cash Money!! Super pleased with this PLC.

25 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

Rated 5 out of 5 stars

Great service

Great experience

28 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your business. We appreciate you!

Rated 3 out of 5 stars

I can’t access more funds when I need…

I can’t access more funds when I need of my whole lending I’m allowed

27 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

It was very easy and efficient

It was very easy and efficient . I was able to do everything online and if I did needed help the help the staff member were to help me when I called in . I highly recommend Cash Money, they have helped me when I’ve been in right spots a few time

26 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of LendDirect. We are pleased to hear that you had an excellent experience with our Mississauga team members. We appreciate you!

Rated 2 out of 5 stars

The fact that it is so hard for Cash…

The fact that it is so hard for Cash Money to set their computer system to follow the BC Disability Assistance Paydates is astonishing. Maybe you shouldn't accept B.C. Disability Assistance recipients. Yes, while most pay dates are 4 weeks apart there are a few months that are 5 weeks apart. Loan Express, ICash and Speedy Cash are able to follow the payment schedule for BC Disability Assistance recipients

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

used to

used to. not showing pay day loan options and phone app also sucks as you cannot apply from that app.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

The Service was good

The Service was good. And the communication was clear.

24 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

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