Caseys Furniture Reviews 1,433

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and pleasant demeanor, making the shopping experience enjoyable and informative. The quality of the products, particularly furniture items like sofas and beds, receives high marks for being well-made, sturdy, and comfortable. Many consumers also highlight the excellent delivery service, noting its efficiency, punctuality, and the professionalism of the delivery teams who often assist with assembly and placement. However, some customers also noted issues with delivery, including instances of damaged goods, incorrect items being delivered, or delays. A few people were dissatisfied with the customer service when resolving these issues, mentioning ignored communications or a lack of goodwill gestures.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the high... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, with some noting... See more

Based on these reviews

Rated 5 out of 5 stars

The showroom in Raheen is spacious, well-lit, and attractive to browsers. All is well laid out and clearly priced. The showroom assistant who served me was very pleasant, very helpful, gave full an... See more

Company replied

Rated 5 out of 5 stars

Bought a lovely 2 piece suite . Ordered at the end of October. Staff member was very informative, answered our questions confidently. Gave us space, suggested we check the size of the old suite befo... See more

Company replied

Rated 5 out of 5 stars

My experience with Caseys has been exceptional. From the first day I spoke with Margaret O' Riordan in the limerick store to dealing with Jade afterwards. I was delayed in taking delivery of my furni... See more

Company replied

Rated 5 out of 5 stars

I bought 2 couch’s recently in Casey’s, Limerick. I dealt with Anne Walker, who I found so helpful, very knowledgeable about the styles available , provided options and advice we seat types etc.. tha... See more

Company replied


Company details

  1. Furniture Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Children's Furniture Store
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

Caseys Furniture has been retailing in Ireland for over 100 years, and is recognised as the furniture retailer of choice providing superior service and comfortable living experience to all its customers. From small beginnings John Casey established Caseys Furniture in 1921, supplying furniture to the local residents in the aftermath of the burning of Cork, which decimated a large part f the city the previous year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Delivery was on time and service was…

Delivery was on time and service was courteous and to the point.

25 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Tony,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Exemplary Customer Service

Customer service was exemplary. Professionalism and support throughout the proess. Terrific array of goods, wonderful communication & timely fitting, as promised. Everything was TOP CLASS.

13 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Valerie,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 4 out of 5 stars

Morgan was really helpful

Morgan was really helpful. Delivery was quick and professional.

8 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear David,
Thank you sincerely for taking the time to share your review. We are delighted to hear that your experience with Caseys has been a positive one, and we truly appreciate your support.
At Caseys, we are dedicated to delivering exceptional service and helping every customer create a home they love. Your feedback encourages us in that commitment. If there is something that you feel would have driven us to a five star review, please do not hesitate to conatct us and let us know. Morgan is a great ambassador for Caseys and we are delighted your experience for him was helpful.
We look forward to welcoming you again, whether you visit our showrooms or browse with us online. We look forward to continuing to assist you in curating beautiful spaces.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Staff very helpful and accommodating

Staff very helpful and accommodating, recommended

12 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Philip,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Caoimhe Bed Frame & Mattress

We are delighted with the service provided for this purchase, from the initial consultation with Mary, though to the delivery and installation. Great job !! :)

23 March 2026
Unprompted review
Caseys Furniture logo

Reply from Caseys Furniture

Dear Mick,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Great response

Great response

2 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Helen,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

I was dealing with a guy

I was dealing with a guy, he was so helpful and explained everything well, Im very glad staff is very helpful also delievery guy were well dressed and in uniformed.

Thanks Casey furniture

7 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Muhammad,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Sarun sam

Took care of us. On time. Excellent quality

9 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Sarun,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

The staff are really helpful and the…

The staff are really helpful and the show room magnificent.

1 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Tina,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars
Caseys Furniture logo

Reply from Caseys Furniture

Dear Julian,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Excellent guidance and service

Mary and Marie took us seamlessly through the buying process from initial enquiry to delivery. It was a pleasure to deal with them.
Anne Kelly

6 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Anne,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us. Mary and Marie are excellent ambassadors for Caseys and we are delighted they helped you secure the correct pieces to enhance your home.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Quality products delivered on time

Quality products delivered on time. Great staff,( a big shout out for the lovely gentleman in bed dept) . Great personal service and advice.

2 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Elizabeth,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us. Ger is a fantastic ambassador for Caseys furniture and works so hard for his customers, he will be delighted to receive this feedback. Thank you.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer

Rated 5 out of 5 stars

Excellent experience with online order.

Order quickly accepted and scheduled for delivery with email contact. Support responded promptly to reschedule following my notification of schedule conflict and request for later delivery. Items arrived in perfect condition and were professionally assembled on site with all packaging neatly removed after assembly. So pleased with the service I have already placed another order.

2 February 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Perry,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

The best mattress …

I got such excellent advice on choosing the best mattress for me. The lovely lady was so generous and patient

24 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Lynda,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us. Marie is a fantastic ambassador for Caseys and will be delighted to receive your feedback.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Communication,service,price all went…

Communication,service,price all went very smoothly

31 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Georgina,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Excellent 👍

Excellent 👍

23 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Anthony,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 4 out of 5 stars

Everyone in Caseys Raheen were lovely…

Everyone in Caseys Raheen were lovely and helpful

19 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Michelle,
Thank you sincerely for taking the time to share your review. We are delighted to hear that your experience with Caseys has been a positive one, and we truly appreciate your support.
At Caseys, we are dedicated to delivering exceptional service and helping every customer create a home they love. Your feedback encourages us in that commitment. If there is something that you feel would have driven us to a five star review, please do not hesitate to conatct us and let us know.
We look forward to welcoming you again, whether you visit our showrooms or browse with us online. We look forward to continuing to assist you in curating beautiful spaces.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Great experience from the customer…

Great experience from the customer service to delivery - no faults

23 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Daisy,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Very good service..great advice and…

Very good service..great advice and help from ger

19 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Mary,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Care Team.

Rated 5 out of 5 stars

Ger's help in the Bedding Department

Ger's help in the Bedding Department - excellent advice and most helpful in every way

25 January 2026
Caseys Furniture logo

Reply from Caseys Furniture

Dear Deirdre,
Thank you sincerely for taking the time to share your feedback. At Caseys, we are committed to providing every customer with a five‑star experience, and we are delighted to hear that this has been your experience with us. Ger is a fantastic ambassador for Caseys furniture and will be delighted to receive this feedback.
We look forward to helping you continue to curate a home you love, whether you visit us in our showrooms or browse with us online.
Thank you once again for choosing Caseys.
Kind regards,
Caseys Customer Service Department.

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