Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cartland’s stepped up …
After my review on trustpilot the folks atvcartpanda reached out to me and refunded my money in full. If they would have done that in the first place I would not have needed to leave a bad review. However I am very happy with the outcome. Thanks
26 May 2026
Unprompted review
Reply from cartpanda.com
Dear Joel,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your situation was resolved to your satisfaction and that you received your full refund. Your peace of mind is very important to us, and we appreciate your recognition of our efforts to reach out and make things right. We remain committed to continuous improvement to provide better experiences.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was working with customer service…
I was working with customer service from the vendor for three months to get a refund for returned products. I kept getting told it was in process. But it was not.
As soon as I found the CartPanda customer service contact, this was resolved in just a few hours. After a short time it was assigned to a team member. He was clear in what he needed to get the matter resolved. As soon as I responded to his request for clarification he went to work and in minutes notified me that he was processing the refund.
CartPanda's service team was courteous and efficient. I wish I had started with them. I highly recommend them.
1 June 2026
Unprompted review
Reply from cartpanda.com
Dear Pat Finn,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our customer service team was able to resolve your refund issue within just a few hours. Ensuring a polite, swift, and highly efficient resolution for our customers is always our top priority. Thank you for your trust and for recommending our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Horrible customer service
I purchased product from Gela Tide believing it was the FDA approved product that Dr. Oz sells. When I discovered it wasn't, I immediately contacted Gela Tide. Lots of we can give you 10% off. When I said no they upped it to 20% off. We went through this rigamarole until they hit 40%. Every email they sent me I clearly stated that due to medical issues I could not use their product. Round & round we went with their complicated return policy. Once I got approval for the refund, I only got a partial refund after waiting many weeks. When I contacted cartpanda they told me I didn't send the return in time. I had an email that confirmed the refund and the amount. I still had to repeatedly email back & forth with them numerous times. Finally, Madela handled my complaint & got my refund processed 6-1-26. My original order was charged 3-2-26. Three months is totally unacceptable. Makes me wonder if they receive a cut of anything they don't refund.
1 June 2026
Unprompted review
Bofi was very timely in assisting me…
Big was very timely in assisting me with my order I had an issue with my account at the bank and unfortunately wasn’t able to process my order.Bofi was able to cancel my order. Thanks a lot to the support team
1 June 2026
Unprompted review
Reply from cartpanda.com
Dear Tra'cey Mimms,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our team was able to assist you promptly with your order cancellation during that banking issue. Validating your experience and providing fast, efficient support is always our top priority. Thank you for recognizing our efforts, and we are happy everything was resolved smoothly for you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Absolutely horrible
Absolutely horrible! They are liars & thieves! Do not trust them! I bought a product through them that I returned within 20 days, back in Feb. I paid $433.00 for this product. They confirmed they received the product back and that was back in beginning of March. I have over 20 calls to them and have been promised my refund to many times to count. Not once have they even attempted to refund my money is what my bank says. Anyway 4 months later, now my bank is going after them. Horrible horrible company to deal with!!
20 February 2026
Unprompted review
They were very great about issuing a…refund
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
1 June 2026
Unprompted review
Reply from cartpanda.com
Dear Helen Stamm,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that your refund process went smoothly and your questions were answered promptly. Ensuring a seamless and transparent experience for our customers is always our top priority. We appreciate your trust in Cartpanda and look forward to serving you again.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Quick refund
I had an issue with a product I ordered, the return process was fast and painless, thank you so much! Cartpanda was excellent in helping assist me with this issue
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Michele Baker,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear about your positive experience with our quick refund and return process. Ensuring a fast, painless, and excellent support experience is always our top priority. Your satisfaction means a lot to us, and we are glad we could assist you effectively.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Worst customer service I ever witnessed…
Worst customer service I ever witnessed sent me a $20 item instead of a $294 item I had ordered then offered me a refund of less than a third of what I paid. I said I wanted the original item and they said I had to send a picture of the old item 1st this one on for several cycles approximately six still hasn’t been resolved still sending me the same form letter just terrible service
15 March 2026
Unprompted review
Positive Outcome
I had an issue with a product I purchased so I contacted Cartpanda and they replied the next day. They were able to resolve the issue and refunded the amount I paid. They were very easy to deal with and provided a very positive outcome.
29 May 2026
Unprompted review
Reply from cartpanda.com
Dear Pamela Evans Kelber,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your kind words regarding our customer support. It is wonderful to hear that our team promptly resolved your issue and provided a smooth refund process. We always strive to ensure a seamless and positive experience for our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
'My Cartpanda Nightmare Refund…
'My Cartpanda Nightmare Refund Experience'
Sugar Control
The $300.00 refund was received (half of the purchase amount).
Obtaining a refund for a product that didn't work for me and was advertised as 'TRY IT RISK FREE' and '30 DAY MONEYBACK GUARANTEE'.
As soon as the process for a refund starts, it becomes a hellish bureaucratic nightmare.
After 54 days of negotiations, a settlement was reached with the Support Team | Sugar Control for $336.00.
Then, out of nowhere comes an immediate update to your internal financial processing protocols and the settlement of $336.00 vanished (like it never happened). That is a shoddy business practice!!!
My file was passed to another, and I had to start from square one.
Simultaneously, the Cartpanda Team was emailing me, stating I was not eligible for a refund. His reason was a LIE!!!
I found this guy to be a shady character.
History:
(from purchase date to refund received)
January 24th, 2026 (purchase date) to March 5th, 2026 (product received date) = 40 days
Mar 17, 2026 (refund request date) to May 27, 2026 (refund received) = 72 days
I estimate that more money was spent on time, effort, other resources, and salaries to reach an agreement than if Cartpanda had issued a full refund in the first place.
This company is not one that I'll ever do business with again.
27 May 2026
Unprompted review
Excellent customer service!
After attempting unsuccessfully for several months to procure a refund from memogenesis, I reached out to cartpanda. Dealing with their team was like a breath of fresh air. They were professional, helpful and responded quickly. After providing details of my return, my appeal was approved and my money was returned.
Thank you.
29 May 2026
Unprompted review
Reply from cartpanda.com
Dear Penny Abulencia,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our support team. Validating your satisfaction regarding our quick and professional assistance is highly important to us, as we always strive to resolve issues efficiently. Thank you for trusting us to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Good customer support
Eventhough the supplement Revitahlow was a real scam, Cartpanda who is the shipper, did respond promptly to my refund request. They gave me 3 fair options to choose from and I receive my money back in a timely fashion.Thanks for your help Gomes!
28 May 2026
Unprompted review
Reply from cartpanda.com
Dear Magda Massicotte,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We appreciate your recognition of our customer support efficiency. It is our priority to validate your experience and ensure that all refund requests are handled promptly with fair solutions. We are glad we could resolve this to your satisfaction in a timely manner.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
So easy to order
29 May 2026
Unprompted review
Reply from cartpanda.com
Dear David Lindsay,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that you found the ordering process so straightforward and easy. Delivering a seamless and user-friendly experience is always our top priority, and your positive feedback confirms we are on the right track. We look forward to continuing to provide you with excellent service in the future.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
CartPanda Customer Support Performance
I can unequivocally state that CartPanda team member Marina assisted me with a return goods request and issued me a 100% credit refund to my account. I am greatly appreciative of her customer support work. Marina was very knowledgeable of the return goods policy of CartPanda and executed all the appropriate efforts to get me my credit refund. She guided me through the CartPanda process that required me to furnish standard purchase details and proof of product return. All of this was completed within 1 business day via several email exchanges. Marina provided me a very effortless and excellent customer support experience.
28 May 2026
Unprompted review
Reply from cartpanda.com
Dear John Rosales,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that you had an effortless and excellent experience with our customer support regarding your return request. Our team always strives to provide swift and knowledgeable assistance to ensure a smooth resolution. Thank you for recognizing our dedication to efficient service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refund
Unfortunately the product did not provide any relief. I reached out and was offered a generous 50% refund by Luiz. The credit already reflected on the card used to purchase.
24 May 2026
Unprompted review
Reply from cartpanda.com
Dear Violet Theresa,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are pleased to hear that your refund process was handled efficiently and that you have already received the credit. Validating your experience and ensuring a smooth resolution is always our priority when a product does not meet expectations. We appreciate your trust in our services and remain committed to supporting you whenever needed.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
João With CartPanda saves the day
I had been trying to get a refund from BurnSlim for a product that was not working for me. They offered a money-back guarantee. No questions asked. That was bull. First they tried to talk me out of it and when I explained that I wanted my refund, the runaround began. Finally after 2 months, I checked on my PayPal account and found that the payment was processed through CartPanda. I emailed them and within 24 hours, João, had taken care of me. PayPal had already confirmed the refund is on the way! Thank you CartPanda for being a professional and trustworthy company. Thanks for the staff you employ.
28 May 2026
Unprompted review
Reply from cartpanda.com
Dear Kathleen Grant,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your kind words regarding our efficiency in resolving your refund request. Validating your experience and ensuring a swift, professional solution is always our top priority when handling customer inquiries. We appreciate your trust in Cartpanda and are glad we could successfully assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refund Experience
Bofi was very helpful in getting me the refund I requested and letting me know how much time it would take for the refund to appear on my account.
28 May 2026
Unprompted review
Reply from cartpanda.com
Dear Lisa Ingold,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to hear that you had a positive experience regarding your refund request. Validating and resolving your financial inquiries efficiently is always our top priority. We appreciate your trust in Cartpanda and look forward to serving you again.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Walker Skin Protect
I like the fact that once I had contacted the online support team, through email, they were quick to process my refund, once I’d provided evidence of purchase, and return receipt of postage of goods. So that was great and very reassuring to me to use them again to make a purchase. What I dislike was when I first dealt with the telephone team. Their persuasion tactic was 100% in trying to persuade me to keep the product and get 50% refund. The product was not working for me, I developed skin issues. I was also told that I only had 30 days to claim a refund. Carpanda deals with different sellers, therefore the team should adapt accordingly. My product clearly stated I had 180 days to return for a refund.
27 May 2026
Unprompted review
Reply from cartpanda.com
Dear Diana Williams,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to hear that our online support team was quick and efficient in processing your refund. Ensuring a smooth and reassuring experience is always our priority. We truly appreciate your trust and look forward to providing you with excellent service in the future.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Successful refund !
Due to my handicap I could not prepare the formula. The customer service was very kind, efficient and professional to help me have a refund of my order. Special thanks to Bofi, my assistant for this process.
29 April 2026
Unprompted review
Reply from cartpanda.com
Dear Philippe B Escargotdu,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are incredibly glad to hear that our support team was able to assist you effectively with your refund. Providing kind, efficient, and professional assistance to all our customers is always our top priority. We are happy that we could make this process smooth and accessible for you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Product Refund
I had an issue with a product from Cartpanda.com and requested a refund. Joao with Cartpanda Support was awesome and resolved the issue quickly. Thank you Joao!
26 May 2026
Unprompted review
Reply from cartpanda.com
Dear Debby,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that your refund process was handled so quickly and efficiently. Ensuring a seamless resolution for our customers is always our top priority, and your satisfaction validates our efforts. We look forward to continuing to provide you with excellent service in the future.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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