Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was not so well because…
The experience was not so well because it took too long to get through to the right person due to. It was a third-party transaction, but it was now settled and I got my money back because it wasn’t helping me. It may help others but this time around it was not for me, but I want to thank you
27 May 2026
Unprompted review
Reply from cartpanda.com
Dear Customer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We sincerely appreciate you taking the time to share your experience and thank our team. We understand that the initial communication took longer than expected, but we are very glad that your situation was successfully settled and your money was returned. Your insights are highly valuable as we continuously work to improve our efficiency and service quality.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was within the refund time period
I was within the refund time period, the customer service of cartpanda responded immediately. They couldn't find my order which was clearly on their website. It took some time, almost a month but I did get a Ramon who was able to help me, gave me instructions to return the product, and issued a full refund within a few days.
26 May 2026
Unprompted review
Reply from cartpanda.com
Dear Susan,
thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to hear that you successfully received your full refund and clear instructions for your return. We sincerely appreciate your patience throughout this process while we resolved the situation. Ensuring a fair and complete resolution for our customers remains our top priority.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Dear Customer Service Team,
Dear Customer Service Team,
I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient service is truly appreciated. The team member who handled my case was incredibly helpful and went above and beyond to ensure a positive outcome.
Thanks again for your dedication and professionalism. I'm grateful for your support.
Best regards,
Sana
27 May 2026
Unprompted review
Reply from cartpanda.com
Dear Sana,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are incredibly grateful for your kind words regarding our prompt and efficient service. It is wonderful to hear that our team succeeded in providing the outstanding assistance needed to resolve your case effectively. We always strive to deliver a professional and dedicated experience for all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
So far so good
So far so good. Just ordered the product. I believe this product will work for me.
27 May 2026
Unprompted review
Reply from cartpanda.com
Dear Adalberto Afanador,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that your ordering process went smoothly. It is wonderful to know you have great expectations for your purchase, and we share your confidence that it will meet your needs perfectly. We are committed to ensuring your experience remains excellent from start to finish.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refund
I had an issue with my order shipment. I contacted Cartpanda, and they fixed the issue and answered really quickly. I am so happy. Thank you for being reliable and helpful.
26 May 2026
Unprompted review
Reply from cartpanda.com
Dear Lydiawati Shik,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your kind words regarding our support team's quick response. It is wonderful to hear that we could efficiently resolve the issue with your shipment and meet your expectations. Ensuring a reliable and helpful experience for our customers is always our top priority.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I sure hope my review/s have saved…
I sure hope my review/s have saved people their hard earned money. I have repeatedly requested a response via phone, email or deposit back into my account for this fraudulent company to return my money! Supposedly 100% money back guarantee but no, not true. I obviously have assisted in earning their pay for the lies and deception they provided and even with receipt of return they have still not sent my hard earned money! I am 66 and on social security and really want back what was guaranteed, $315.99! A very costly mistake on my part! Please do not do anything with this "company!"
Thank you trustpilot for allowing me to post.
7 February 2026
Unprompted review
Great customer service.
Great customer service.
they addressed all my questions and concerns, and resolve my refund request on a timely manner very helpful customer care team.
have a wonderful day.
15 May 2026
Unprompted review
Reply from cartpanda.com
Dear Silvestre Ramos,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to know that our team efficiently resolved your refund request and answered all your questions. Your satisfaction is our priority, and validating that our support was helpful confirms we are on the right track. We wish you a wonderful day ahead and remain entirely at your disposal.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
A fraudulent and deep fake purchase I did online.
I made a purchase online for which I paid with PayPal. Subsequent to the purchase and payment, I found the unrequested information of the product, was fraudulent and with deepfake. I immediately contacted Cartpanda, the Merchant of the company that "sold" me the product; within minutes of sending my email to Cartpanda, I received an email from their support team, assuring me that my complaint would be dealt with immediately. Within 5 hours I had my payment reversed into my Credit Card account.
João, from Cartpanda's support team, was decisive and prompt in resolving my complaint. I'm impressed, more so, after reading some of the negative reviews I read about this company. Well done João.
Armando da Silva FRACP
24 May 2026
Unprompted review
Reply from cartpanda.com
Dear Armando da Silva,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very glad to hear that your issue was resolved quickly and that you received your refund promptly. We always strive to provide efficient support and address our customers' concerns with the utmost urgency. Your satisfaction and trust in our processes are highly valued.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
It took over a month and ended with a…
It took over a month and ended with a notification that my order was returned to sender because they could not find my house! There were no notifications. I contacted the company who processed a refund right away.
25 May 2026
Unprompted review
Reply from cartpanda.com
Dear Elisabeth Zaal,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly sorry for the delivery issues. However, we are glad to hear that our team was able to process your refund right away once contacted. We appreciate your patience and remain committed to ensuring a positive resolution for our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I would like everyone know that if you persevere you will get success
I would like everyone know that if you are returning the product, document everything. I tried for months to get my money back. I finally gave up until one day I received an e-mail saying they were looking into it. I kept up with everything and I finally got my money back today. It was great!!! Thank you! My name is Patricia
24 May 2026
Unprompted review
Reply from cartpanda.com
Dear Patricia,
thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your case was successfully resolved and that you received your refund. We appreciate your patience and perseverance throughout this process, as ensuring a fair outcome for our customers is always our priority. Thank you for sharing this positive outcome with us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I'm sorry I jumped the gun when I wrote…
I'm sorry I jumped the gun when I wrote that review. I assumed Cartpanda would honor there word the lines of communication got misunderstood or something of that nature , and I am still no closer to settling this mess I may have to seek legal action this has drug on for so long almost 7 months I'm in complete disbelief that trying to get a refund for a product that had a 60day money back guarentee would be so difficult to actually receive from this company. that's all I have to say about them I won't be doing anymore business with them anymore.
12 December 2025
Unprompted review
The team is awsome
The team is very patient and understanding of people's predicaments thank you for your patience and support ill get back to you once I have started the course 😊
23 May 2026
Unprompted review
Reply from cartpanda.com
Dear Mark,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear your kind words about our team's patience and understanding. Providing dedicated support and validating your experience is our top priority. We appreciate your trust in us and look forward to assisting you whenever you begin your course.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Luis S and team
Luis S was most recently quite helpful and responsive in handling my situation. I can’t tell you how much it means to me to have a positive experience from CartPanda!
Thank you all, keep up the great work!
22 May 2026
Unprompted review
Reply from cartpanda.com
Dear Kathryn,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that our team provided such helpful and responsive support during your recent experience. Validating your satisfaction is our top priority, and knowing we made a positive impact means the world to us. We remain committed to maintaining this high standard of service for you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The service was professional
The service was professional, polite and very fast! The refund was applied quickly once I shipped the product back.
17 May 2026
Unprompted review
Reply from cartpanda.com
Dear John Klebba,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you experienced a professional, polite, and very fast service regarding your refund. Validating your satisfaction is our priority. Thank you for trusting us to resolve your request smoothly.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Luiz responded to my concerns with care…
Luiz responded to my concerns with care and kindness. And he responded in good time.
I feel I can trust cartpanda to help should any further concerns come up.
20 May 2026
Unprompted review
Reply from cartpanda.com
Dear Jo,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your concerns were addressed with such care, kindness, and in a timely manner. Ensuring you feel supported and heard is always our main priority. Your confidence in our service means the world to us, and we remain entirely at your disposal whenever you need.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I wanted to return a product and they…
I wanted to return a product and they were very helpful in accommodating me. They gave me three options. I picked the one that fit my situation. I mailed the package back. when they received it, they credited my account for the purchase price. They did what they said they were going. That is why I gave them five stars
21 May 2026
Unprompted review
Reply from cartpanda.com
Dear Curt Gallaher,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our team was very helpful in accommodating your return request and presenting the best options for your situation. Providing a smooth, reliable process and fulfilling our commitments is always our top priority. Thank you for recognizing our dedication to excellent service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The friendly staff were really helpful…
The friendly staff were really helpful in handling my query and were very quick to respond even though I am in Australia and they are in America! Many thanks
20 May 2026
Unprompted review
Reply from cartpanda.com
Dear Lowenthomas,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our friendly staff provided such helpful and quick support. Validating your positive experience reinforces our commitment to delivering excellent international service to all our customers. Thank you for recognizing our team's dedication and for trusting our brand.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I asked for a refund in February and…
I asked for a refund in February and after many e-mails I finally got my refund May 21st. It was not an easy process.
21 May 2026
Unprompted review
Reply from cartpanda.com
Dear Sandi Clayton,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to know that your refund request was successfully finalized. We truly appreciate your patience throughout this process and thank you for confirming the resolution. Our commitment remains focused on assisting you whenever necessary.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Great job fixing my mistake Thanks for…
Great job fixing my mistake Thanks for helping me Phillip
20 May 2026
Unprompted review
Reply from cartpanda.com
Dear Phillip Johnson,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that we could successfully resolve the issue for you. Your satisfaction is our top priority, and we always strive to provide efficient and helpful support. Thank you for recognizing our efforts and trusting our team.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I really was interested and was willing…
I really was interested and was willing to spend $37 to see more about the product, however I was charged an additional fee that I did not agree to and when I requested a refund it was refused; so they really do not stand behind their word and certainly do not believe in God!
13 May 2026
Unprompted review
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