Car Seat Ninja Reviews 263

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, especially when it comes to selecting the right product for their children and cars. Many highlight the excellent customer service, noting prompt responses and thorough after-sales support, including fitting advice and checks. The products themselves are frequently described as high-quality and safe, with a wide selection available. Reviewers also appreciate the efficient and speedy delivery service, with many items arriving quickly and in perfect condition. The overall service is often commended for being smooth, transparent, and personalized, making the process of choosing and installing car seats much easier for parents.

What people talk about most

Product

Consumers express high satisfaction with the product, particularly car seats, highlighting their quality,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the extremely fast... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great service and advice from Natalie. I’ve bought 2 infant carriers, one extended rear face car seat and two high back boosters from her. She’s always helped me work out what’s best for my chi... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

263 reviews

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Rated 5 out of 5 stars

Exceptional knowledge and advice.

Natalie was exceptional with her service, communication and advice. She went above and beyond to put my daughter at ease and make sure we found the right seat for her as we took the slightly scary step to turn forward facing. I would not hesitate to recommend Natalie to anyone who is looking for a safe car seat option.

7 January 2025
Rated 5 out of 5 stars

Black Belt in Car Seats

Natalie has such a nice, professional manner and asks the right questions to ensure you choose the correct product for your budget and circumstances. Delivery was super fast and I love my new seats. Natalie proactively offered a fit check and provided some handy tips. A pleasure to do business with. I will recommend Car Seat Ninja to all my friends and family.

21 January 2025
Rated 5 out of 5 stars

The best person for car seat fitting & advice !!

Natalie is super knowledgable was really helpful with choosing a car seat for my 1 year old! She came to the house to let us try some seats out before making a decision on what we wanted. We chose the axkid movekid for mine and my MIL car and britax romer max safe pro for my mums as we wanted ERF seats that are going to last! Couldn’t be happier with the seats and service and love that we were able to deliver the seats to her for her to then come and fit into the cars for us showing us how they fit & fit checking my daughter in the seat.
At first we had a lot of head flopping in the axkid where it’s more upright than the infant carrier and I messaged Natalie who reassured me after a few weeks she would adjust which she has! I will recommend the car seat ninja to anyone needing car seats as the prices and service are really good!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The lady who helped us decide on a car seat for grandparents car. She has great expertise & knowledge. We went with the Axkid mini kid 2. Delivery was quick annd arrived well packaged. We live up north so we installed this ourselves but the lady was in hand to help us virtually. Thank you so much.

20 January 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, came to our house to check the installation of our car seat bought elsewhere and also personally delivered a seat bought for my mums car. Highly recommend!!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Great consultation and purchase

We first visited for a consultation, in which we were given so much useful information and able to try some seats in our car. After considering the options we decided on one, and Natalie very kindly price matched for us when we found it a little cheaper elsewhere, which was amazing because we much preferred the idea of supporting her.

30 December 2024
Rated 5 out of 5 stars

Expert advice and great car seat found, even in the middle of Christmas 🎄

Natalie saved us when we needed a car seat for our trip during Christmas!
I was desperately looking for a good travel seat last minute during a Christmas visit to Bishop’s Stortford. Natalie was super helpful and patient with all of my questions over WhatsApp, even in these days when most of the businesses don’t respond. I really appreciated it.

She’s a true expert on the topic and I really recommend her services.
We are super happy with our car seat! Thank you again!

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Happy with the advice we were given, the seat we purchased and installation. The home visits were so handy for us and, with another baby on the way, we will be purchasing another seat through car seat ninja in the future.

1 December 2024
Rated 5 out of 5 stars

Car seat ninja - the best out there

Natalie is fab & extremely knowledgeable and experienced. Nothing is too much trouble and the aftercare you receive is fantastic. Natalie is very accommodating and finds time in her very busy schedule to offer advice etc. It makes all the difference. Will be using car seat ninja again for future babies! & recommending to family and friends.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Natalie is so knowledgeable about car seat safety and is always happy to offer advice and suggestions on the best seat for you child/car/situation.
She is friendly, informative and always happy to help!

1 March 2024
Unprompted review

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