Carpets And More Reviews 

199
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... See more

Rated 4 out of 5 stars

First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... See more

Company replied

Rated 5 out of 5 stars

I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... See more

Company replied

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(199)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jason and Akram are amazingly helpful

Jason and Akram are amazingly helpful. First class service and a great price. Always picked up the phone or called back if they missed my call. I needed carpets urgently as a fitter had a cancellation and they go them to me within days. Highly recommend and have already told lots of people about them. Great price, great service. About to order some more from them.

14 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - friendly and helpful staff and a good selection. Good value for money

The delivery chap was very kind and very helpful and moreover a nice early morning delivery

We could not have asked for more and will be back soon to order more carpet for our new home

13 September 2021
Rated 4 out of 5 stars

Very good customer services

Very good customer services and communications. Good price and availability on required product. The delivery charge seemed a bit high, hence 4 stars. Otherwise all good.

9 September 2021
Carpets And More logo

Reply from Carpets And More

Thank you for the lovely feedback Stuart! We're delighted you were happy with our communication, customer service, price and availability. Thank you also for your feedback on the delivery, its something out of our hands due to increasing carriage costs - though reliability and handling products with utmost care is priority with deliveries hence the cost also.

Rated 5 out of 5 stars

Thanks very much

Thanks - good price and quick delivery.

2 September 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the great review Tim! Glad we got your flooring at a great price with speedy delivery also!

Rated 5 out of 5 stars

Carpets were delivered promptly

Carpets were delivered promptly, great correspondence and on Time, delivery driver messaged me the day before to confirm time and again in the morning, nearly half the price for the same carpet in retail stores. A+++++
Thank you

11 August 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the great review! We're delighted you're happy with your order and the service received - thanks again for your valued business!

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery. Saved £200 buying from them. Would highly recommend

5 August 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the lovely review and the valued business! Glad we could help and that you are happy to come back to us.

Rated 5 out of 5 stars

Great price and good service

Looked online for a carpet I wanted and this store offered it at £10 per square metre cheaper than I could find locally . Even when delivery charges were taken into account this was still a considerable saving . I did not get the original delivery date I wanted however I was warned they were busy and they were very flexible on a new date - arranged around my availability. The delivery driver was great . Haven’t had the carpet fitted yet but overall would highly recommend this company

13 July 2021
Carpets And More logo

Reply from Carpets And More

Thank you so much for the lovely feedback! We're delighted we were able to make a saving and happy with the service, we look forward to welcoming you back.

Rated 5 out of 5 stars

Good quality carpet at great value

Good quality carpet at great value. Happy with delivery and customer service. Thank you.

16 June 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the lovely review - glad you're happy with your carpet and the service! We'd be delighted to welcome you back.

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend…

I wouldn’t hesitate to recommend Carpets and more. The customer is excellent. Friendly, helpful and very professional.

Thank you so much

8 June 2021
Carpets And More logo

Reply from Carpets And More

Thank you for your wonderful review! Delighted you are happy with our customer service. We look forward to hearing from you should you need anything else and we'd be happy to welcome you back. Thanks again for your valued business!

Rated 5 out of 5 stars

Excellent service

Excellent service! The product that I bought recently had been changed by the manufacturer and they had not informed the suppliers. The dimensions and pack size were changed so it presented a problem to me. An email to the company and a subsequent phone call was returned to me within the hour. The issue was resolved swiftly without fuss. Well played Akram. You will definitely have a new customer on your books after the 5 star customer service.

4 June 2021
Unprompted review
Carpets And More logo

Reply from Carpets And More

Thanks so much for the lovely review! Glad we could be of service and if you need anything else please don't hesitate to get in touch. Thanks again for your valued business.

Rated 1 out of 5 stars

Avoid - Very Poor Delivery and Customer Service

I wish I could write a 0 star - please avoid this company and look elsewhere for your products.

Products took over 3 weeks to arrive, then the wrong products were delivered. Not only that, they were just left outside our house in the rain.

The wrong products were collected, then 2 weeks later the company delivered the original product that was in damaged packaging and in a poor condition.

Despite many attempts to come to a resolution with the company, they have not been willing to compromise and we have been left with no choice but to write this review.

26 May 2021
Unprompted review
Carpets And More logo

Reply from Carpets And More

Hello James, thank you for your review and sorry to hear that you are not pleased with your order of 2 packs of discontinued laminate which we worked hard to source for you. As standard our delivery teams deliver inside to ground floor and are very helpful. When we were notified of the incorrect products being delivered, they were collected the same day for you. We also did offer a collection and full refund of your 2 packs of discontinued laminate if you were not satisfied with them.

Rated 5 out of 5 stars

Ultimate Queens Noble Saxon Carpet

Definitely recommend this company ...(Just bought the Ultimate Noble Queens Saxon carpet on line) - great service from the time in placing our order, correspondence given in receipt of order, letting us know when it would be delivered and answering any questions.
Asked them if they could ring me 30 minutes before time... which they did. Carpet was delivered on time by a lovely helpful Gentleman.
Yes, received the carpet in exactly the size and colour we wanted, looks lovely down and so pleased with it, especially with the price....Big Thank You to you all.

15 April 2021
Unprompted review
Carpets And More logo

Reply from Carpets And More

Thank you for your lovely feedback! We are delighted you are happy with your purchase, the delivery, price and service you received. We would be delighted to welcome you back should you need anything else.

Rated 5 out of 5 stars

Fantastic service and quality carpet

Fantastic service and quality carpet. Carpets received on time and are now all fitted. huge thank you to Akram for all your help!!!

You delivered exactly what and when I needed on very short notice at the best price!!!

Defo the right choice of carpet, quality is first class and it looks amazing!

Thank you so much.

23 March 2021
Unprompted review
Carpets And More logo

Reply from Carpets And More

Thank you very much Michelle for your lovely feedback! We look forward to welcoming you back.

Rated 5 out of 5 stars

Very fast delivery

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast delivery and most competitive price. Delivery driver was pleasant and really can’t fault the service I received. We ordered Cormar primo ultra in moleskin and the cloud 9 contract underlay. Perfect combo for our stairs and landing.

26 February 2021
Unprompted review
Carpets And More logo

Reply from Carpets And More

Thank you for your feedback Karina, glad we were able to impress you with our speedy delivery! We look forward to welcoming you back.

Rated 5 out of 5 stars

Fast , friendly and smooth service

I ordered Cormar carpets, and they arrived just in 10 days. Very smooth, friently and fast service even its Christmas week and Covid times.

24 December 2020
Unprompted review
Carpets And More logo

Reply from Carpets And More

Thanks for your lovely feedback Burcu, we're delighted you're happy with your order and speedy delivery, we look forward to welcoming you back.

Rated 5 out of 5 stars

Brilliant service start to finish!

Samples arrived next day, very impressed. We ordered both LVT and carpet in the end, driver was super helpful and arrived on time. Had them since fitted and look great. The team bent over backwards to accommodate to our tight timescales which has really made Christmas that bit better for us!

16 December 2020
Unprompted review
Rated 1 out of 5 stars

Wrong carpet, charged extra fee

The date selector on their website isn’t accurate- I arranged for delivery two days after ordering but was then contacted to say it would be at least two weeks. They then delivered the wrong carpet but labelled as the correct one, so our fitter fitted it. It took over 3 weeks to get the correct carpet delivered, and we had to pay a delivery fee again to get it + another fitter fee, so we would have been cheaper and faster buying from a physical shop. Would not recommend and would never use again.

30 November 2020
Unprompted review
Carpets And More logo

Reply from Carpets And More

Thank you for your review Viki - the carpet should not have been installed if it was the incorrect colour, nonetheless we did swap it for you as a goodwill gesture even though you had already cut and installed it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look