Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... See more
Company replied
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See what reviewers are saying
Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... See more
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... See more
Company replied
I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... See more
Company replied
Company details
Contact info
Gould House, M20 4ZE, Manchester, United Kingdom
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4.7
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great prices and friendly service
Great prices and friendly service, along with fast delivery! What more can you ask for?
21 December 2021
Reply from Carpets And More
Thanks for the great feedback, we're delighted you were happy with the service and delivery - we'd be delighted to welcome you back!
I ordered on line and your operative…
I ordered on line and your operative was very helpful the costs were less than John Lewis and the delivery was as advised and on time
18 December 2021
Reply from Carpets And More
Thanks for the great feedback, we're delighted you're happy with your order, glad we could save you money and get your order on time as requested! We'd be happy to welcome you back.
BAD DELIVERY
The carpet it’s self is beautiful.
Exactly what we wanted, the reason for the 2* is purely down to the delivery.
The service from the delivery driver was horrific.
After carpets and more calling us to to reschedule deliver for 6am at a property that we are not currently living in, we agreed and my husband made the trip at 5:30am to be there for when it arrived.
When the delivery showed up they dropped it on the curb and when my husband asked for help to get it in to the property he replied “that’s not my job mate”
6AM on a winters Tuesday morning, it’s pitch black, freezing cold and the delivery man was going to leave two large roles of carpet and underlay on the pavement. My husband was furious. Resentfully the driver eventually helped but that was after he was extremely rude.
Purely because of this experience we won’t be using carpets and more again
18 December 2021
Reply from Carpets And More
Thank you for your feedback. Sorry to hear that re the driver, we pride ourselves in the delivery service and usually get commended for the service and the drivers help, and during this exceptionally busy period we have worked extra hard to fulfil as many deliveries as possible - 99% of the time drivers are able to take carpets indoors and will bend over backwards to do so, on the rare occasion it may need to be a curb-side delivery, but we're glad the driver was able to bring them in for you. We are glad you received the order and are happy with it nonetheless. Thanks again for your business.
Communication was amazing
Communication was amazing. Delivered sooner than expected. Would highly recommend
13 December 2021
Reply from Carpets And More
Thanks for your lovely review - glad we could deliver even sooner than expected, happy to help! We look forward to welcoming you back.
Faultless service
Very competitive prices. Great communications. Delivery on the stated day.
Faultless service
12 December 2021
Reply from Carpets And More
Thanks for the lovely review! We're delighted you're happy with the communication, delivery and service received. We look forward to welcoming you back!
Reply from Carpets And More
Thanks for the great feedback and review - we're delighted you were happy with your order. We look forward to welcoming you back!
Good service
Easy ordering, great price, delivered on time. Second time I’ve used Carpets and More and would recommend.
5 December 2021
Reply from Carpets And More
Thanks for the great review and the valued business! We'd be delighted to welcome you back on your next purchase.
Good price and prompt delivery
Good price and prompt delivery. Courier was fab but sent to deliver on his own which was a bit unreasonable given the size of carpet (120kg) -if I hadn’t had my own wheeled boards or had been disabled we would have struggled.
26 November 2021
Really great price so will definitely…
Really great price so will definitely look to order again. Our delivery was delayed a couple of days (otherwise l would have given 5 stars ) but l guess that can't be helped with everyone experiencing transport and stock problems.
25 November 2021
Reply from Carpets And More
Thanks for the great review and your valued business! We appreciate your patience and understanding on the delivery, as most are on time there are the odd occasion delays occur out of our hands. We look forward to welcoming you back should you need anything else
Superb!!
Great product, great price, great service, all you need, don’t go elsewhere, you will not be disappointed. Thank you all at Carpets and More !!!
22 November 2021
Reply from Carpets And More
Thanks for the lovely review, we're so happy that you are pleased with your purchase and the service - you are most welcome and we look forward to welcoming you back in the future!
A satisfied customer
The carpet was delivered, within 10 days of the order (coming from Manchester to greater Glasgow) around 8am as anticipated.
It will be fitted later this week👍
22 November 2021
Reply from Carpets And More
Thanks for the lovely review, we're delighted you were happy with your order and service, we're confident it will look fantastic once fitted! Thanks again for your valued business.
Excellent service will use again
21 November 2021
Reply from Carpets And More
Thanks for the great review and we're delighted you'd use us again, we look forward to welcoming you back!
Easy to order with very pleasant and…
Easy to order with very pleasant and helpful staff, thank you Akram. Carpet arrived on the day and time stated, actually early! Delivery man again couldn’t be more helpful.
13 November 2021
Reply from Carpets And More
Many thanks for the great review and feedback! We're delighted you were happy with your purchase and service you received, great news your order arrived early! If you need anything else we would be delighted to welcome you back.
Absolutely fantastic customer service…
Absolutely fantastic customer service and Akram who I dealt with was brilliant. Kept me updated on progress of order and very very good.
Highly recommend the company. 5 star customer service from start to finish and the carpet was exactly as described. Delighted
28 October 2021
Reply from Carpets And More
Thanks for the fantastic review and your valued business! Great to see you're pleased with the service, communication and finished product. We look forward to welcoming you back should you need anything else.
Great price
Great price , the carpet was exactly what we ordered and once they had received the carpet from the manufacturer, delivery was prompt. My only gripe would be that the carpet delivery man wasn't very helpful in getting the carpet into the house
26 October 2021
Reply from Carpets And More
Thanks for the great review and valuable feedback! Sorry you thought the driver wasn't very helpful getting the carpet into the house, the drivers are usually highly commended for their efforts but we will pass on the feedback. Thanks again for your valued business and don't hesitate to get in touch if you need anything else!
Excellent service, delivered on time.
Very helpful and did what they said they would. LVT delivered promptly to allow us to finish our kitchen floor after being let down by other suppliers. Great service, would definitely recommend.
25 October 2021
Unprompted review
Reply from Carpets And More
Thanks for the great review! We are delighted you are happy with your order and the service you received, thanks again for your valuable business and recommending us! We'd be happy to welcome you back on your next purchase.
Excellent service
Excellent service. Delivery arrived bang on time. Saved a lot of money by ordering direct with this company. Would I use again - 100 per cent and would recommend to family and friends too. Many thanks
16 October 2021
Reply from Carpets And More
Thanks for the wonderful review and your valued business! Delighted everything arrived on time as promised and that you'd be happy to recommend us and use us again - we look forward to welcoming you back!
Excellent service and delivery
15 October 2021
Reply from Carpets And More
Thanks for the great review and valued business!
Excellent all round
Excellent all round, very accommodating in providing lengths cut to size, very pleasant and helpful driver.
Carpet is now fitted and looks lovely.
11 October 2021
Reply from Carpets And More
Thank you for the lovely review! We're delighted you are happy with the service, delivery and end product - thanks for the business and we look forward to welcoming you back soon!
Extremely happy
Extremely happy with my purchase will definitely be ordering more excellent customer service. Fast delivery highly recommended 👍🏼
2 October 2021
Reply from Carpets And More
Thank you for the lovely review and your valued business! We're delighted you're happy with your purchase and the service, we look forward to welcoming you back!
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