Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... See more
Company replied
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See what reviewers are saying
Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... See more
I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... See more
Company replied
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... See more
Company replied
Company details
Contact info
Gould House, M20 4ZE, Manchester, United Kingdom
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4.7
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Everything about this carpet delivery…
Everything about this carpet delivery was superb apart from the initial ordering which is probably the worst I have ever experienced - you enter your name, address, payment details etc and the whole thing disappears and you're left looking at a blank screen - no order number or anything to say you've just paid, it's utter pants - a real shame because everything else was spot on, carpet was excellent as was the delivery driver. Please sort the front end out :)
17 July 2022
Reply from Carpets And More
Thanks for the valuable feedback! We really appreciate it, and rest assured not falling on deaf ears - we've invested in a much more comprehensive and automated back end and front end of the website so our customers can enjoy a much more user friendly experience, instant order confirmation and many more impressive features! All to be released very soon.
We're delighted you were really happy with your purchase and service received, and from the delivery, thank you once again for your valued business, we look forward to welcoming you back!
Reply from Carpets And More
Thanks for the great review! Glad you are happy with the service, thank you once again for your valued business, we'd be happy to welcome you back!
Excellent customer service
Excellent customer service - on the phone and by email.
Carpet was held for us until we could receive delivery of it.
30 May 2022
Reply from Carpets And More
Thanks for the great review, glad you were happy with the service, communication and your deliver! Looking forward to welcoming you back.
Great service and personable
26 May 2022
Reply from Carpets And More
Thanks for the great review! Glad you're happy with the service, always happy to help.
Very impressed with the service…
Very impressed with the service received and delivery came on the date we arranged.
The driver was very helpful when unloading our carpets.
20 May 2022
Reply from Carpets And More
Thanks for the great review! We're delighted to hear all went smoothly and you were happy with the delivery and the helpful driver. We look forward to welcoming you back!
Brilliant service from Jason
Brilliant service from Jason. Very polite & courteous both via email and over the phone. Carpets were delivered very promptly, and I was kept informed of the progress throughout. Also gave me a special price too :)
Would definitely recommend.
20 May 2022
Reply from Carpets And More
Thank you for the lovely review, we've passed on your kind feedback to Jason. We're delighted you were happy with the communication, delivery and price! We look forward to welcoming you back!
Great service, until........
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet description but maybe a reminder e mail emphasising this with invoice would be good. They sent the wrong door bar with the order but had no response from them re this. It was only a couple of quid and went and bought one elsewhere but just an acknowledgement from them would have been nice.
18 May 2022
Unprompted review
Reply from Carpets And More
Thanks so much for the valuable feedback, we do our best to communicate a one-man delivery service with our customers at as many opportunities as possible. Also thank you for letting us know re the door plates - we will get these refunded for you, glad you were able to sort. Thank you once again for your valuable business, if you need anything else please don't hesitate to get in touch!
All good! 👍
Great pre sales customer service, well priced and speedy straight forward delivery - defiantly use again. 👍
8 May 2022
Reply from Carpets And More
Thanks for the lovely review, and your valued business!
We'd be happy to welcome you back should you need anything else.
We did have a problem but it was made…
We did have a problem but it was made good very quickly and the staff at Carpets and More were excellent and very helpful. I would not hesitate in buying a carpet from this company again.
12 April 2022
Reply from Carpets And More
Thank you for the valuable feedback! We're glad you are happy with the service and your order, glad we were able to sort any issues out for you and you'd be happy to use us again! We look forward to welcoming you back.
good service and customer care
11 April 2022
Reply from Carpets And More
Thanks for the great review! We're delighted you are happy with the service & customer care. We look forward to welcoming you back!
Very pleased with everything
Very pleased with everything - easy to order, delivery arrived when they said it would and within 2 weeks of my order, cheerful delivery chap and great proudct. We are really enjoying the new carpet.
9 April 2022
Reply from Carpets And More
Thanks for the great review! We're delighted you are happy with your purchase and the service received. We hope you enjoy your beautiful new flooring. Looking forward to welcoming you back!
Good customer service
Good customer service, quick replies and helpful throughout. Onto my third order with them would highly recommend
28 March 2022
Reply from Carpets And More
Thank you so much for the lovely review and your valued business! We're delighted you are happy with your orders - and we look forward to welcoming you back!
Great service from ordering to receiving carpets
Ordered on line. Arrived on specified date. Driver very pleasant and helpful. No problems overall. Would recommend this company.
21 March 2022
Reply from Carpets And More
Thank you for the great review! Glad you were happy with the service and you'd recommend us. We look forward to welcoming you back!
Carpets and more were good
Carpets and more were good, kept me updated on delivery etc. Unfortunately, the delivery company failed to show up on the day we were promised, and delivered the next day. Not much use if you arent at home (we were luckily).
17 March 2022
Reply from Carpets And More
Thank you for you feedback, glad you received your order, apologies for it arriving a day late we have spoken to the transport company to ensure this does not happen again as it was out of our hands. Glad you found our service and updates helpful nonetheless and thank you once again for your valued business. Don't hesitate to get in touch should you need anything else and we'd be happy to help.
Great communication and price!
Best price I could find for what I required, great communication and regular updates on delivery. Thank you.
15 March 2022
Reply from Carpets And More
Thanks for the great review! Glad you're pleased with your order and service received. We look forward to welcoming you back!
Excellent carpet,price,communication…
Excellent carpet,price,communication and delivery.
I bought telenzo carpet and cloud 9 underlay at a fraction of the shop price.
Everything from ordering to delivery went perfect. I needed 2 pieces of the carpet for my landing and 2 staircases which wasn’t a problem for them. I was told delivery would be 5 working days but was contacted by carpets and more offering a quicker delivery. Really impressed with everything.
If,like me ,you are hesitant about buying carpet online don’t worry .
11 March 2022
Reply from Carpets And More
Thank you so much for the lovely review and valuable business! We are delighted you are happy with your purchase and service received, glad we could get your order to you even quicker than quoted and managed to save you money on the store prices! We look forward to welcoming you back!
Great product at a great price
Great product at a great price. I had to call a couple of time re delivery (due to changes my end!) and got through super fast and spoke to helpful people. Great company, will use again for sure :)
20 February 2022
Reply from Carpets And More
Thank you for the wonderful review! We are delighted you received your order on the date you required and that you are happy with the service. We look forward to welcoming you back!
Excellent price and fantastic customer…
Excellent price and fantastic customer service. Thoroughly recommend.
12 February 2022
Reply from Carpets And More
Thanks for the great review! We're delighted you're happy with the price and service - looking forward to welcoming you back!
Great prices and friendly service
Great prices and friendly service, along with fast delivery! What more can you ask for?
21 December 2021
Reply from Carpets And More
Thanks for the great feedback, we're delighted you were happy with the service and delivery - we'd be delighted to welcome you back!
I ordered on line and your operative…
I ordered on line and your operative was very helpful the costs were less than John Lewis and the delivery was as advised and on time
18 December 2021
Reply from Carpets And More
Thanks for the great feedback, we're delighted you're happy with your order, glad we could save you money and get your order on time as requested! We'd be happy to welcome you back.
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