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CarMoney Reviews 

4,566
•
TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude. Many highlight the excellent customer service, noting that team members are polite, knowledgeable, and always available. People appreciate the clear communication, quick updates, and personalized support, describing the service as efficient, fast, easy, and hassle-free. However, some customers noted poor or slow communication after initial stages, experiencing ignored calls and emails when trying to resolve issues. A few also reported receiving faulty products or a lack of aftercare, finding problem resolution difficult.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent, quick, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, helpful, and... See more

User experience

Clients share overwhelmingly positive opinions on the user experience, often describing it as easy, quick,... See more

Response time

Customers had positive experiences with response time, with many praising the quick turnaround and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially I found it difficult to discuss my requirements but once I spoke to Chris in depth, he was able to support me through the car loan application process. He was then incredibly helpful and und... See more

Rated 5 out of 5 stars

Very polite staff , very helpful staff , well explained everything that was happening etc , kept in contact with updates , everything went very smoothly. Highly recommended.

Rated 5 out of 5 stars

Absolutely fantastic service from Mo! From start to finish, polite, knowledgeable and always on hand literally the car was funded within 24 hours and this was started on a Sunday! Seamless process wit... See more

Rated 5 out of 5 stars

I can’t thank Car Money Finance enough for their tenacity, communication and support throughout my finance journey. Starting with them finding me an excellent finance deal with a great APR rate.... See more

Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(4,566)

2,213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Text me twice in a matter of seconds…

Text me twice in a matter of seconds even though I ticked the box NOT to be contacted, if they are incapable of a simple request, can only imagine how bad they are taking a car loan out with them

27 June 2026
Unprompted review
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Reply from CarMoney

We're sorry to hear that you've received communication you didn't expect, and we apologise for any frustration or inconvenience this has caused.

We take all customer feedback seriously and appreciate you bringing this to our attention. Your comments have been noted and will be shared with the relevant team so that they can review what has happened and consider any improvements where appropriate.

Thank you for taking the time to provide your feedback.

Kind regards,

Nikki the Ninja

Rated 5 out of 5 stars

Car finance with hurdles

Helped me get finance on my audi a1 and even when there were a few hurdles they still kept trying, got fully accepted in 1 day would definitely recommend to anyone looking for car finance

27 June 2026
Unprompted review
Rated 5 out of 5 stars

My Main contact Callum was both…

My Main contact Callum was both friendly and professional. Answered all my questions plainly . Any other contact with your staff was friendly also.
My only criticism would be that the portals didn't always work which was frustrating apart from that cannot think of any negatives

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Thank you for making the process easy…

Thank you for making the process easy and quick for me.
Jack that you for the updates and explaining all that I couldn't understand
I'm greatful
I'm hoping to have a good time with no stress and problems on my new car

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Went above and beyond. Lovely experience.

Absolutely lovely people! Lewis and Callum were fantastic!! So supportive and genuine and made the whole experience so easy and enjoyable. There was no pressure and they let me decide in my own time and even offered to help me look for vehicles when I was struggling to find what I wanted.

They clearly explained every step, even when I was a little confused and made sure I was happy throughout the process.

I can’t recommend enough, both were a pleasure to work with and had a nice little chat and giggle as well as getting down to business.

25 June 2026
Unprompted review

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