CarMoney Reviews 

4,566
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude. Many highlight the excellent customer service, noting that team members are polite, knowledgeable, and always available. People appreciate the clear communication, quick updates, and personalized support, describing the service as efficient, fast, easy, and hassle-free. However, some customers noted poor or slow communication after initial stages, experiencing ignored calls and emails when trying to resolve issues. A few also reported receiving faulty products or a lack of aftercare, finding problem resolution difficult.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent, quick, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, helpful, and... See more

User experience

Clients share overwhelmingly positive opinions on the user experience, often describing it as easy, quick,... See more

Response time

Customers had positive experiences with response time, with many praising the quick turnaround and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially I found it difficult to discuss my requirements but once I spoke to Chris in depth, he was able to support me through the car loan application process. He was then incredibly helpful and und... See more

Rated 5 out of 5 stars

Very polite staff , very helpful staff , well explained everything that was happening etc , kept in contact with updates , everything went very smoothly. Highly recommended.

Rated 5 out of 5 stars

Absolutely fantastic service from Mo! From start to finish, polite, knowledgeable and always on hand literally the car was funded within 24 hours and this was started on a Sunday! Seamless process wit... See more

Rated 5 out of 5 stars

I can’t thank Car Money Finance enough for their tenacity, communication and support throughout my finance journey. Starting with them finding me an excellent finance deal with a great APR rate.... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(4,566)

2,217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The system slowed me quick access

The system slowed down not allowing me quick access. Rachel and Nikki where very supportive and made me feel at ease, even thought póor communication with the buyer. However, as soon as the loan was sercured, the communication was very poor. Now I had the loan the buyer was still holding back on doing jobs before pick up. Now after the loan your system is slow and even none response. Chatting to an AI ninja is not helpful.
So again to repeate. The staff where great, your system stinks.

28 June 2026
Rated 5 out of 5 stars

Very positive experience

Very positive experience. We ran into a few issues along the way and Jay was amazingly helpful. Nothing was too much trouble.

I’d definitely recommend Jay and CarMoney!! Thanks Guys! Jay your a star and they are lucky to have you Mate!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Easy & stress free from start to finish.
Customer service was incredible and couldn’t fault it.
Would happily deal with again - Thank you for a stress free 24hrs

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Easy & stress free from start to finish.
Customer service was incredible and couldn’t fault it.
Would happily deal with again - Thank you for a stress free 24hrs

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Ryan who was in contact with me was…

Ryan who was in contact with me was excellent. He made the whole process stressless and nothing was too much trouble. From start to finish the process was uncomplicated. I would not hesitate in recommending your company to anyone. Many thanks.

26 June 2026
Rated 5 out of 5 stars

Dealing with Declan and Dougie were…

Dealing with Declan and Dougie were absolutely outstanding from start to finish: after getting knocked back from somewhere else these guys were straight on it. For two days of everything getting done and wrapped up I would highly recommend these guys. Thanks again
Vincent (rusty) Duncan

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you CarMoney

Thank you to my Mr Arsalan (the customer service agent) and all of you at CarMoney for your help. Absolutely immense customer service. It made buying a car really easy and hassle free. CarMoney did all the work for me and kept me updated daily with texts and calls. I just had to fill out a few forms on my phone. Super friendly team and just a breath of fresh air in 2026: we need more companies like this with the right attitude and customer service. A+ service.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

5 STARS FOR DAVID CRAWFORD!!!

David Crawford at CarMoney has been truly brilliant! So incredibly helpful from start to finish. No problem I had was ever an issue, I never felt like I was an inconvenience, and has worked so hard, to enable me to purchase my ultimate dream car. I’m completely over the moon and cannot thank David enough! Thanks so much again, David! It really is “Happy Birthday, to me!!!” ☺️🥂xxx

1 July 2026
Unprompted review

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