CarMoney Reviews 4,248

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and friendly approach, often going above and beyond to ensure a smooth process. The service provided is consistently described as excellent, efficient, and quick, with many appreciating the clear communication and regular updates that make the entire experience hassle-free. Reviewers highlight the exceptional customer service, noting that agents are patient, professional, and responsive, making them feel valued and supported throughout their journey. However, some customers also noted issues with the process, feeling rushed at times or experiencing delays, which led to frustration and a perception of a lack of support. A few other people also felt that communication could be inconsistent, with some instances of unresponsiveness or a defensive attitude when problems arose.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, and efficient from... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

User experience

People report positive experiences with user experience, finding the entire process straightforward,... See more

Response time

Users describe positive interactions with response times, highlighting quick and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

The agent i spoke to named Rob, was really good quick and precise and done everything he could to help me, which I appreciated very much. A few unlucky episodes for me but he always came up with somet... See more

Rated 5 out of 5 stars

Thomas was really helpful throughout the process of buying my car, getting things done and ready in a timely fashion and kept me informed about evey step. I highly recommend this company.


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Helped me thank you so much

They have helped me and everything has gone smoothly at their end and if I have had any other problems out side their remit they have helped me thank you so much 10/10 would recommend them to friends thank you Les

28 May 2026
Unprompted review
Rated 5 out of 5 stars

می‌توانید چنین نظری در Trustpilot بگذارید: ⭐⭐⭐⭐⭐ I had a great experience with CarMoney from start to finish. The whole process was straightforward, professional, and much quicker than I expected. T

می‌توانید چنین نظری در Trustpilot بگذارید:
⭐⭐⭐⭐⭐

I had a great experience with CarMoney from start to finish. The whole process was straightforward, professional, and much quicker than I expected. The team kept me informed throughout, answered my questions promptly, and made everything easy to understand.

I’m especially pleased with how smoothly the funding process was handled and the excellent customer service I received. I would happily recommend CarMoney to anyone looking for vehicle finance.

Thank you to the entire team for your help and support!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10 my experience with carmoney was…

10/10 my experience with carmoney was fantastic I was mostly dealing with Mathew & he was on top form right from the beginning talked me through every step anytime a phoned for reassurance they didn’t hesitate to tell me what was going on, constantly in touch with me to make the sale go through. I was in a real struggle with my car breaking down & being a pain to get it fixed every time a just had a enough I applied thinking there’s probs no chance I’m getting the car iv been looking at but with the help off carmoney I had the car iv been dreaming about next day no mucking around, never once patched a call from me if they didn’t pick up when I phone they called right back within 10 mins honestly couldn’t thank these guys enough for the stress they took off my head, they made my week would 100% recommend this company!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was second to none

Customer service was second to none
Jay made the hole process easy,fast as very reliable
I would more then highly recommend car money to anyone looking to get a vehicle on finance
I shopped around and none of the other companies came close to the satisfaction i got from Jay at car money
I am overly pleased with my new csr and from the minute i signed the documents it was less then half an hour and my car was on its way to me
Thank you very guys for your honesty and professionalism all the best
Matthew

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick easy everyone was fantastic especially Brandon for sorting it out thanks again ppl great service less than 3 days sorted 😊💪😎

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from the outset

Great customer service from the outset, spoke to Mo and he set up everything very efficiently and explained every step, gives confidence when buying a car and I’m very pleased with the end result. Would highly recommend.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

They speak to you like real people and keep you in contact with what's going on.!

They have friendly staff who speak to you like a human which is rare these day's and they dealt with me car finance nice and swiftly and kept phoning me to let me know where they were and what was happening plus they message you as well and also what I liked is I called them back and got someone else but they switch you over to the same person who you originally call which is also rare but extremely helpful.. Nice job

26 May 2026
Unprompted review

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