Carlton Services Reviews 

782
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable engineers who arrive promptly, work thoroughly, and complete maintenance or emergency repairs with impressive efficiency. Consumers also deeply appreciate the remarkably fast delivery times, excellent product ranges, and helpful support provided throughout the entire purchasing process. Some reviewers were not happy with delivery communication, noting that heavy items occasionally arrived unexpectedly on pavements without prior notice or proper scheduling coordination. Additionally, a few customers experienced frustrating communication hurdles when attempting to reach customer support representatives or successfully resolve after-sales product issues.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the reliable, professional, and prompt support... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members and engineers... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast shipping times and items... See more

Customer service

Users describe positive interactions with customer service, frequently praising responsive, professional, and... See more

Product

Customers had positive experiences with product, often noting that items were delivered as described and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carlton's service has been exceptional. Having installed and maintained our aircon units now for a number of years, in this last service we urgently needed a unit moved from it's position on a deck... See more

Company replied

Rated 5 out of 5 stars

The engineer attended site within 2 working days of requesting a call out to look at a hob oven on site. He had a very good customer facing approach to the job and spent a lot of time pulling the hob... See more

Company replied

Rated 5 out of 5 stars

Installation from both electricians and technician Liam went so smoothly. They cleaned up after themselves which was good for us. We are thrilled with our unit and look forward to using it. We have al... See more

Company replied

Rated 5 out of 5 stars

The Engineer came to site very quickly, he informed me of the date and time prior to the visit. He be was extremely helpful, very professional, solved the problem and was very friendly . We will defin... See more

Company replied



Company details

  1. Air Conditioning Contractor
  2. also in
  3. Air Conditioning Repair Service
  4. Air Conditioning Store
  5. Air Conditioning System Supplier
  6. Commercial Refrigeration
  7. Commercial Refrigerator Supplier

Written by the company

Carlton Services offer a complete sales, installation and servicing package to keep your refrigeration, catering equipment, air conditioning, air source heat pumps and ventilation equipment operating as it should do

Carlton Services UK Ltd - Trading in the local area since 1978

Written by the company

Over 40 years of satisfied customers
Whether you need advice on how to maintain your equipment, an emergency repair or regular servicing, we have the knowledge and ability to help you. Our hand-picked team of DBS checked engineers are always on hand to bring their expertise and specialist knowledge to any installation, repair or maintenance task, so you can be assured of consistent and high-quality service.

Free Delivery on all Online Sales

Free Delivery

Free Delivery
Standard delivery is free for the UK mainland. We deliver all of our stock items to the UK mainland within 7 working days. Overnight & Timed deliveries are available at extra cost. Orders from Northern Ireland, Highlands & Islands, Republic of Ireland and the Channel Islands are charged differently; please contact the sales office for a quotation.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

782 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(782)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent & highly recommend Carlton…

Excellent & highly recommend Carlton Services.

Excellent customer service, great competitive prices, speedy delivery and easy to navigate website with ample information of each product.

Thank you.

13 September 2025
Carlton Services logo

Reply from Carlton Services

Thank you so much for the review! If you require anything in the future please do not hesitate to get in touch. Adam Carlton

Rated 5 out of 5 stars

Turn up on time

Turn up on time. Respected the property. Did a good job

8 September 2025
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Reply from Carlton Services

Thank you for the review and hopefully see you next year for the next AC service. Adam Carlton

Rated 5 out of 5 stars

Good friendly service

Good friendly service, great price and quick delivery of our new glasswasher. Everything you could want!

28 July 2025
Unprompted review
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Reply from Carlton Services

Hi Chris, thank you for the review! Please keep us in mind the next time you need something. Adam Carlton

Rated 5 out of 5 stars

Quick installation and great service

Quick installation and great service, thankyou.

8 September 2025
Unprompted review
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Reply from Carlton Services

Hi Katy, thank you for the review and hopefully you enjoy the system. Please let us know if you require anything else. Adam Carlton

Rated 5 out of 5 stars

Great service

Great service, professional and effecient

12 August 2025
Unprompted review
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Reply from Carlton Services

Thank you for leaving this review, if we can help in the future you know where we are. Adam Carlton

Rated 5 out of 5 stars

Great product

Great product! Ordered a freezer that works brilliantly, had fast delivery and customer service was easy to contact and very helpful!

12 June 2025
Unprompted review
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Reply from Carlton Services

Thank you for leaving this review, if you require anything in the future please do not hesitate to contact us. Adam Carlton

Rated 5 out of 5 stars

Annual Service

Efficient and professional service

12 August 2025
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Reply from Carlton Services

Hi Teresa, thank you for your repeat custom over the years and for leaving this review, its greatly appreciated. Speak to you soon. Adam Carlton

Rated 5 out of 5 stars

Professional

The whole team,from the initial contact to the job being finish, where polite, efficient and professional. Clean and careful in our home.

3 June 2025
Unprompted review
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Reply from Carlton Services

Hi Alison, thanks for this review and please do let us know if you require anything in the future. Adam Carlton

Rated 5 out of 5 stars

I had my kitchen extension done by…

I had my kitchen extension done by Carlton and I couldn’t be happier with the result. The work was done to a very high standard, and the team was professional throughout. What really impressed me was how quickly they dealt with a problem that came up – everything was fixed promptly and on time without any hassle. Reliable, efficient, and trustworthy. Highly recommended!

23 July 2025
Unprompted review
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Reply from Carlton Services

Hi Ali, thank you so much for this review and very pleased to hear how happy you are with the service. If you require anything in the future please let me know. Adam Carlton

Rated 5 out of 5 stars

Both Holly and Alan were friendly…

Both Holly and Alan were friendly informative and efficient.
Maintenance was done thoroughly and quickly.

12 August 2025
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Reply from Carlton Services

Thank you so much for this review and very please to hear the engineer feedback I'll be sure to pass this over. If you require anything else please let us know. Adam Carlton

Rated 5 out of 5 stars

Efficient

Efficient, friendly and quick

5 August 2025
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Reply from Carlton Services

Thank you for review, hopefully see you next year for the next service. Adam Carlton

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time, not at the time I expected.

21 July 2025
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Reply from Carlton Services

Hi Damion, thanks for the review and apologies it didn't arrive when you expected it. Please let us know if you require anything in the future. Adam Carlton

Rated 5 out of 5 stars

Job Number: 91809

Carlton Services installed 4 AC units into our offices between 16-18 July 2025. The Team leading the installation were excellent well mannered and made every effort to minimalize any disruption to the working environment. They were efficient turned up for work on time and left the site clean and tidy every day. An excellent installation and we are now working in a far better office environment. thank you to all the team

16 July 2025
Unprompted review
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Reply from Carlton Services

Hi Rupert, thank you for such a lovely in depth review it's really nice to hear and this is certainly what we expect from our engineers. I'm glad you are enjoying the system and please let us know if you require anything else. See you next year for its first service! Adam Carlton

Rated 5 out of 5 stars

Excellent work

Excellent work.
Very nice Guys and great service all round from start to finish.

4 July 2025
Unprompted review
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Reply from Carlton Services

Hi Darren, thanks for the review and please let us know if we can assist again. Adam Carlton

Rated 5 out of 5 stars

Our annual A/C service was done…

Our annual A/C service was done promptly and we are really pleased with our unit. It’s been great throughout the summer months. Always receive good service from a friendly team.

16 July 2025
Unprompted review
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Reply from Carlton Services

Hi Ellie, thank you for the lovely review and for your repeat business over the years, its greatly appreciated. Adam Carlton

Rated 5 out of 5 stars

Great as always

As always, great job. We had our AC installed three years ago and have benefited from the yearly service plan each year since. Carlton are always professional, turn up when they say they will, and always happy to answer emails queries in a timely manner.

Recently recommended them to a family member, I hope he receives the same great service!

1 July 2025
Unprompted review
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Reply from Carlton Services

Hi Chris, thank you so much for this kind review and for the recommendation! It's great to hear you're making the most of the service plan and the AC system. See you soon. Adam Carlton

Rated 5 out of 5 stars
Carlton Services logo

Reply from Carlton Services

Hi Kevin, thanks for the review and for the product review. Great to hear how happy you are. If you need anything in the future please let us know. Adam Carlton

Rated 5 out of 5 stars

Excellent service super fast delivery…

Excellent service super fast delivery and very pleased with the product. Thank you.

2 July 2025
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Reply from Carlton Services

Hi Javid, thank you for the review and also for reviewing the product, very pleased to hear how happy you are with it. Please let us know if you require anything in the future. Adam Carlton

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