Easy to take out the insurance at short notice. Very competitive rate & cover compared to the hire co. OTC charges and with easy to understand terms &: conditions. Can't comment on service/response if... See more
Company replied
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Review summary
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Reviews shaping this summary
Good experience with Carhireexcess We had a small accident with the car we had rented. Nothing major, just a scratch, but the car rental charged us a hefty repair cost. The car hire exce... See more
Company replied
Insurance can only be truly rated if and when you have to claim. After many years hiring cars in Europe we fell foul of the 'that scratch wasn't there when you took the car'! We photo'd and video'd th... See more
Company replied
My go-to for excess waiver. Always far cheaper than hire company insurance. Worth noting that this "saving" means accepting more admin in the event of a claim. One minor criticism, why is there no ac... See more
Company replied
Company details
Written by the company
CarHireExcess.co.uk is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At CarHireExcess.co.uk, you can choose between European or Worldwide policies, be it Annual or Daily cover. We also offer Supplemental Liability Insurance as an add-on cover for Worldwide policies.
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0333 355 6182
- info@carhireexcess.co.uk
- carhireexcess.co.uk
4.7
Excellent
2K reviews
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Consistently trustworthy
I have been with Car Hire Excess for many years now, and have always found them efficient, reliable and friendly.
22 March 2026
Reply from Carhireexcess.co.uk
Dear Mr Gregory,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Easy Policy to Take Out
I've never had to use the policy, but it's felt like good reassurance over the years and is easy to take out and renew.
30 September 2025
Reply from Carhireexcess.co.uk
Dear customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from Carhireexcess.co.uk
Dear Nuno,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Was worried about making a claim
Was worried about making a claim. They were absolutely brilliant. Never had such good service from an Insurer before. Ten out of Ten.
Many thanks.
17 June 2025
Reply from Carhireexcess.co.uk
Hi Gary,
We're happy to hear that you had such a positive experience while making a claim. It's great to know our service exceeded your expectations. Thank you so much for your kind words!
Kind regards,
Shahzaib
Excellent response at good value
Excellent response for continued renewal and with a later start date. Fortunately have not had to use the insurance, but so good to know it is there and at a reasonable price. Thank you.
14 March 2026
Reply from Carhireexcess.co.uk
Hi Gavin,
We're happy to hear that the renewal process met your needs with the later start date. It's great to know you feel secure with our coverage and pricing. Thank you for your positive feedback!
Kind regards,
Shahzaib
Great to always get reminders and…
Great to always get reminders and documentation on time.
12 March 2026
Reply from Carhireexcess.co.uk
Good Morning,
We're happy to hear that you appreciate receiving timely reminders and documentation. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Shahzaib
Great product and good value for money…
Great product and good value for money never had to make a claim so not sure if the process would be smooth but happy with the service I receive.
11 March 2026
Reply from Carhireexcess.co.uk
Hi Kevin,
We're happy to hear that you find our product valuable. We appreciate your feedback and are glad you're satisfied with our service. Should you need to make a claim, we are here to help.
Kind regards,
Shahzaib
Really simple online process and a good…
Really simple online process and a good price, thanks.
11 March 2026
Reply from Carhireexcess.co.uk
Hi Miles,
We're happy to hear that you found our online process simple and the price good. Thank you for your positive feedback; we appreciate it.
Kind regards,
Shahzaib
Reply from Carhireexcess.co.uk
Dear Carly,
Thank you for your feedback and for making us aware of the issue with the duplicate payment.
We’re very sorry for any inconvenience this has caused. We can confirm that, after you contacted us, your duplicate policy was cancelled and a full refund has been processed. The refund usually appears in your bank account within 3–5 working days.
We have also sent you an email with these details. If you have any further questions or need assistance, please don’t hesitate to get in touch. We’re here to help.
Kind regards,
Rahul
Very happy customer for the past 15 years
I have used this company many times over the past 15 years or so and have been very happy with the service, particularly when I needed to make claim a few years ago. Good value for money too. Much better than taking the insurance offered by the car rental companies.
4 March 2026
Reply from Carhireexcess.co.uk
Hi John,
We appreciate your long-term patronage and are happy to hear that you've been very satisfied with our services over the years. We're glad our claims process met your needs and that you find our value better than alternatives. Thank you for your feedback!
Kind regards,
Dominik
Took out annual world wide cover.
Took out annual world wide cover.
Easy to buy and good value
3 March 2026
Reply from Carhireexcess.co.uk
HI Kevin,
We're happy to hear that you found our annual worldwide cover easy to purchase and of good value. Thank you for your positive feedback!
Kind regards,
Dominik
No problem with having a modest claim…
No problem with having a modest claim agreed and sorted 👍👍
27 February 2026
Reply from Carhireexcess.co.uk
Hi,
We're happy to hear that your claim was agreed upon and resolved without any problems. Thank you for sharing your positive experience with us.
Kind regards,
Dominik
Reply from Carhireexcess.co.uk
Hi Eileen,
We are happy to hear that you had a great experience with our service. Thank you for your feedback!
Kind regards,
Dominik
Easy no worries excess insurance
Easy no worries excess insurance. Renewed and advised.
27 January 2026
Reply from Carhireexcess.co.uk
Hi Richard,
We're happy to hear that you find our excess insurance easy and worry-free. We appreciate you renewing and valuing our advice.
Kind regards,
Dominik
Reply from Carhireexcess.co.uk
Hi Peter,
We are happy to hear that you had a great experience with our service and appreciate the great price. Thank you for your feedback!
Kind regards,
Dominik
Very straightforward process
25 February 2026
Reply from Carhireexcess.co.uk
Hi Peter,
We're happy to hear that you found our website easy to use and appreciated the feddback!
Kind regards,
Dominik
I did not need to renew my policy and…
I did not need to renew my policy and forgot it was an automatic renewal, there should be a reminder
23 February 2026
Reply from Carhireexcess.co.uk
Dear Nigel,
Thank you for your feedback.
We’re sorry to hear that you were unaware of your policy auto-renewal, and we understand how frustrating that can feel.
We would like to clarify that a renewal reminder email was sent to you six weeks prior to your renewal date, with a further reminder sent on 25/01/2026. At the beginning of our communication, we also advised that we attempted to contact you by phone but were unfortunately unable to get through.
As part of our renewal process, payment is taken two weeks prior to the policy start date. This is specifically to allow customers sufficient time to review their renewal terms and contact us if they wish to make any amendments or cancel the policy.
Your policy is currently within the 14-day cooling-off period. We can therefore proceed with cancellation and issue a full refund, provided there are no pending or outstanding claims on the policy.
We have sent you an email explaining the following and regarding the cancellation procedure as well.
We look forward to resolving this for you.
Kind regards,
Rahul
It was easy to do
22 February 2026
Reply from Carhireexcess.co.uk
Hi Elizabeth,
We are happy to hear that you found it easy to do; we appreciate your positive feedback and time!
Kind regards,
Dominik
No complications XS car hire insurance
I have used this company for years with absolutely NO problems. Straight forward and simple to understand XS car hire cover.
25 February 2026
Reply from Carhireexcess.co.uk
Hi Kenneth,
We're happy to hear that you've had consistently positive experiences with our straightforward car hire cover over the years. Thank you for your valued feedback.
Kind regards,
Dominik
Reply from Carhireexcess.co.uk
Hi Peter,
We're happy to hear that you found our website easy to use and appreciated the price. Thank you for your feedback!
Kind regards,
Dominik
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