Carhireexcess.co.uk Reviews 

1,854
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the affordable pricing and the user-friendly website, noting that it is very simple to arrange comprehensive insurance coverage compared to traditional rental desks. Consumers consistently appreciate the transparent terms, the fast and straightforward claims process, and the significant financial savings experienced over time. However, some people mentioned encountering communication difficulties, such as phone lines disconnecting or specific claim portions being denied by the provider. A small group of reviewers also felt that the service did not meet their personal expectations, leading to frustrating experiences and wasted money.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting competitive and fair rates that... See more

User experience

People report positive experiences with user_experience, highlighting that it is very clear and easy to... See more

Service

Users describe positive interactions with service, highlighting efficient communication and affordable... See more

Claim

Reviewers highlight positive aspects of claim experiences, consistently noting that the process is swift,... See more

Website

Customers had positive experiences with website, finding the online platform easy to use, navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to take out the insurance at short notice. Very competitive rate & cover compared to the hire co. OTC charges and with easy to understand terms &: conditions. Can't comment on service/response if... See more

Company replied

Rated 5 out of 5 stars

Good experience with Carhireexcess We had a small accident with the car we had rented. Nothing major, just a scratch, but the car rental charged us a hefty repair cost. The car hire exce... See more

Company replied

Rated 5 out of 5 stars

Insurance can only be truly rated if and when you have to claim. After many years hiring cars in Europe we fell foul of the 'that scratch wasn't there when you took the car'! We photo'd and video'd th... See more

Company replied

Rated 5 out of 5 stars

My go-to for excess waiver. Always far cheaper than hire company insurance. Worth noting that this "saving" means accepting more admin in the event of a claim. One minor criticism, why is there no ac... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

CarHireExcess.co.uk is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At CarHireExcess.co.uk, you can choose between European or Worldwide policies, be it Annual or Daily cover. We also offer Supplemental Liability Insurance as an add-on cover for Worldwide policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,854)

361 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy website and good price

Easy website and good price

24 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Peter,

We're happy to hear that you found our website easy to use and appreciated the price. Thank you for your feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Recommended by a friend and easy to…

Recommended by a friend and easy to sort online.
I had one questioned, telephoned and had question answered.

23 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Gareth,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 1 out of 5 stars

The Worst company for insurance

The Worst company for insurance. When the car is demage they never refund you back. Always saying 10 working days it will be in your account but it never comes.

31 December 2025
Unprompted review
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi,

We are sorry that you did not have a great experience regarding our policy.

We have requested information in order to investigate this further for you although we have received no answer.

If you would like for us to investigate this further please call us on 0333 355 6182 and a member of our team would be more than happy to help.

Kind regards,
Dominik

Rated 4 out of 5 stars

Saves cost when hiring cars anywhere

Saves cost when hiring cars anywhere.
Have used them for several years now and it is a good saving on a car hire where you feel u need additional insurance. Car hire companies charge very high fees for this add-on. Over a couple of rentals it is a good saving indeed. I have not had to claim as yet.

19 March 2025
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Jeremy,

So kind of you to say! We're truly grateful for your support. We don’t take kind words for granted. Your support helps us grow stronger and serve better every day.

Kind Regards,
Victoria

Rated 5 out of 5 stars

£10 policy vs £200 offer from rental company

Unfortunately I'd to make a claim. Their submission form told me exactly what I needed to upload. I uploaded everything on Sunday, approved Tuesday and money in my account on Friday. Amazing service.

14 February 2026
Unprompted review
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Damian,

Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Easy to use the website

Easy to use the website

19 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi,

Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Reliable at a good price.

Reliable at a good price.

19 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Mark,

We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Great service

Great service

19 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi,

Love hearing this! Thank you for sharing your experience with us. It’s always so helpful—and heartening—to hear that what we do is working well for you. Thanks for being part of the journey.

Kind Regards,
Victoria

Rated 4 out of 5 stars

Great Price

Easy to set in place & competitively priced

18 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Gregory,

Thank you for taking the time to leave a review.

Kind Regards
Rahul

Rated 5 out of 5 stars

My go-to for excess waiver

My go-to for excess waiver. Always far cheaper than hire company insurance. Worth noting that this "saving" means accepting more admin in the event of a claim. One minor criticism, why is there no account option for regular customers?

18 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Giles,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy booking and good value

The booking was easy to make and the documents provided are extensive and precise, as well as clear to read.

13 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Manuelle,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Good all round

16 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Graham,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Excess car hire insurance policy at competitive price

This must be the fourth time I have purchased a car hire excess policy, although I have never needed to make a claim. The policy provides me reassurance that I am not going to incur European recovery or repair costs if I was unfortunate to be involved in an accident. I must also add that if you intend to hire a car abroad for more than 7 days carhireexcess policy becomes more competitive than the additional comprehensive cover offerd by the rental companies

13 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Paul,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Simple to complete

Simple to complete, no having to prove licence status to make purchase .
Hope I will never need to claim on my insurance ; if I do , hope that process is equally simple.

12 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Andrew,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

fast booking process

12 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Philip,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

The agent was really helpful

The agent was really helpful

11 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Eugene,

We're happy to hear that our agent was helpful. We appreciate your positive feedback and your time.

Kind regards,
Dominik

Rated 5 out of 5 stars

Good price & cover

Good price & cover. Done this many times, though never actually made any claim.

10 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Peter,

We appreciate your continued trust in our good prices and coverage. It's great to know you've had positive experiences, even without needing to make a claim.

Kind regards,
Dominik

Rated 5 out of 5 stars

Great price, simple renewal

Great price, I renew every year, I have never had to use it but I hope the day I do, the process is as easy as the purchase. Better than the offers at the car hire.

9 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Mick,

We're happy to hear that you find our prices great and renew every year. We appreciate your feedback and hope that if you need to use our services, the process will be as easy as your purchase.

Kind regards,
Dominik

Rated 5 out of 5 stars

Allowed us to get cover even when the…

Allowed us to get cover even when the hire car policy had started

4 February 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi M.Turner.

We're happy to hear that we could provide cover even after your hire car policy had started. Thank you for your positive feedback!

Kind regards,
Dominik

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