Carhartt Work In Progress Reviews 

The quality of Carhartt wip is excellent and the delivery is done professionally and you have to sign for your order which means you’ll get your order personally

Terrible delivery and customer service. I had to return the item I ordered , and they only work with UPS , which in many areas of the Uk , there are only lockers. The label that Carhartt WIP generates for you to send the parcel back , don’t work on those because you need a PIN number that Carhartt don’t provide. So maybe you have to travel miles and miles to send the parcel back to an actual shop. Take this inconvenience in consideration before buying from them if you don’t have any UPS shops near you , in case you have to return it.

Brilliant quality and designed clothing. Great price and fast delivery.

Lovely clothing but returning them is a nightmare. Impossible to speak to anyone

Ordered an item six working days ago now and not had a single update to say where it is, beyond the initial one saying it is being processed. In comparison, I've ordered from other retailers in less time and had dispatch updates and deliveries. I'm at a loss as to why such a reputable brand cannot deliver better customer service. They must do better. I'll update this review if my experience changes.

Disappointing service ordered items over a week ago and had no update at all. Will update review if the service improves.

Great service, available sizes and realistic size models and fitting

Don’t order online their delivery men are thief’s! I have the guy on camera taking a pic of my order and then picking it up and walking away! They won’t honor my refund just because he took a picture of it by my porch. Don’t let this happen to you just go to the store and buy what you need. I got robbed by the delivery service they use which is ups and no one cares not carthart or UPS. Both parties won’t do anything about it. So both parties are thief’s!

Only received my item out of pure luck and determination. The item its self is as promised but to get it was a mission and the complete lack of care and customer service from them was no help at all. My item was delivered to another house which they were not interested in at all. I did manage to find the house from the picture of the front door which was a 20 minute drive from mine and did get my item but like I say pure luck and determination. Will not risk buying again

Shipping took ages. Once shipped, UPS was absolutely horrible. It was incredibly slow, no delivery was attempted (me and my neighbors have been in all day and nobody has shown up) and now it says the item is being taken to a local collection point. Very disappointing and expected so much better from Carhartt… paid over 6 pounds for this absolutely incompetent delivery service.

I am a loyal carhartt customer and have spent thousands of pounds with this brand

I contacted carhartt WIP via the online contact form to report an item I purchased in Manchester on 2nd December is faulty. I was sent a reply saying to return it via the portal but this required an order number and it was an instore purchase. I queried this with ‘Maya’ and was told they are unable to help me and I need to call the Manchester store directly. I am partially deaf and so emailed back to ask for a contact email but this was ignored.

I eventually found the Manchester email address myself online and also an email that apparently dealt with faulty items so I copied them in. I sent photos of the faulty items and the receipt.

I have now just received an email back from the second email address advising me to contact the online email address which I have already been told won’t help?!? I have had no reply from the Manchester store at all as yet.

I am going around in circles. I just want to return the item for a refund. I live a 150 mile round trip from my nearest store so I’ve asked for a return label but nobody will help me.

Under the consumer rights act 2015 I would like to return this faulty item and I don’t understand what the difficulty is.

I am a longstanding customer of carhartt WIP and I’m extremely disappointed by the lack of assistance thus far. The accessibility options are very poor and the customer service is non existent. There is evidently a significant training need for your staff.

Uodating to say that I went back to Maya at the online customer service address as I was told to and she re-iterated that she couldn’t help me.

Fortunately the store manager at the Manchester branch answered my email and couldn’t have been more helpful. He/she was a pleasure to deal with and an absolutely prime example of how to provide customer service. They could do to roll him/her out as a role model for the rest of the staff. Thank you ‘G’ at the Manchester branch, you’ve been amazing.

Customer communication was very helpful and quick, and I love the high quality of the products. There is one unfortunate problem that makes online ordering difficult: unfortunately, the delivery company (Hungary) is inaccurate, unreliable, and communicates terribly. It would be great if this could be changed, because it makes ordering difficult.

Great tracksuits bottoms - fit perfectly, great colour. I love them. Well worth the money.

Exceptional customer service at the Earlham St store Covent Garden. I’m sure all the staff are brilliant, but Patrick went above and beyond for me and my son. He was super friendly, understanding that not every lad is a size 32 and doesn’t need to feel rubbish because of it (which had been our miserable experience in the Levi’s store). He helped with styles, advice and even held an additional pair of jeans by phoning through to another store. We spent a small fortune, but I’d go back because of such a great experience.

Quick quick quick words words I'm running outta words damn

Amazing as allways.

I had an issue with a return and the customer service team were both super helpful and speedily responsive throughout the process, ultimately solving the issue for me. It’s good to see a company take such care of their customers when problems are raised to them!

I declared a defective item 3 months after purchase date and after investigating they accepted and returned the money as they should. No difficult process, clear steps of verification, very polite and professional employees

Bought two pair of pants. The price on the webshop was unfortunately not was I was charged.

I was told I was paying the right amount and the price on the website was wrong.

I have asked for a refund. No feedback. Just incompetence claiming I paid what I should, not recognizing the fault is on Carhartt side.

Scammers.

Stating one price ang charging another is illegal and theft.