Carhartt Work In Progress Reviews 

Bought two pair of pants. The price on the webshop was unfortunately not was I was charged.

I was told I was paying the right amount and the price on the website was wrong.

I have asked for a refund. No feedback. Just incompetence claiming I paid what I should, not recognizing the fault is on Carhartt side.

Scammers.

Stating one price ang charging another is illegal and theft.

"Computer says no"
Just had the worst customer service in the shop and had a chat with the store manager (a woman).
I bought a dark green pants in the store 6 weeks ago and I have washed them once as suggested by Carhartt and now they have lost a lot of colour and have white stripes all over them.

I have been a loyal Carhartt customer for over 25 years and have never had to complain over anything so I find it really odd to meet this new customer service attitude.

Clearly this is a production fail, as there is another customer complaining about the excact same thing, with the same pants, same colour, same store about a week ago.

You pay a premium price for these products so you would think that the attitude towards the customer should be a little more professional.

Not ok.

Great, nothing bad to say!

Thank you for the very good service. Employee was very nice, very helpful and patient. Package received quickly and well-groomed. Thanks, thanks, thanks!

Due to a problem with the connection to my bank account I have ordered by mistake the same items twice and so payed twice. I called the company in Germany and the problem was solved by the end of the day: one order canceled and my account refounded.
Thank you Andy for your quick and efficient work.

There's a good product range but delivery times can be exceptionally slow

Having ordered three weeks ago, UPS has lost my parcel and delivered it to an incorrect address.

What’s followed has been one of the most bizarre cases of inept customer service I’ve ever experienced. Every time I speak to carhartt or UPS I get a different answer as to my parcel is going to be delivered today/it was delivered yesterday/we can’t find it/we found it.

The carhartt help staff are unbelievably rude and brief in emails and seem to be suggesting I’ve received the parcel and am pretending I haven’t when UPS have now admitted delivering it to an incorrect address and having a photo of a random house that isn’t mine. There is no dispute procedure or mechanism to contest any of this, I’m just told to wait and come back later.

Just don’t bother and order from another site even if you like the brand.

I’m seriously concerned I won’t get my money back and the parcel is long gone, and have no faith in carhartt resolving this.

The Carhartt backpack I recently bought for my son to use at school didn’t come with chest and waist straps. Thanks to Sabrina from Customer Service Ecom, we got the spare parts to make them ourselves.

When the first package didn’t arrive, Sabrina immediately arranged to send it again.

My son now bikes with comfort and confidence to school with the backpack sitting safely and securely. (He is 9,5 years old and in 3rd grade) <3

Warm, thoughtful service like this really makes a difference – thank you, Sabrina!”

The worst customer service experience I’ve ever had. No consideration for me whatsoever. No attempt to deliver my parcel or to communicate the whereabouts of my parcel for a matter of weeks, and then absolutely no resolution offered at all. Complete waste of my time.

Items are good, communication with customer service is allright, but logistics are terrible. First parcel was never deliverd. Got my money after 3 weeks. Second parcel I had to return and it took 4 week to deliver the parcel back and eventually 6 weeks to get my money back.

I just bought some trousers from WIP . And they arrived when they said they would , however a 4 hour window for delivery without any update when driver is near is not ideal . WIP use ups and they have an appalling record so is was sceptical , but item arrived on the third hour . Buying trousers on line most will give clear waist and leg sizes however WIP just put sizes like this 33/30 I emailed asking which was waist which leg and just never got a straight answer had to go to the WIP shop in London to get clarification . All in all was pretty happy .

Andy was very clear and useful. She came up with a solution very fast which is what I needed and answerd my emails with minutes after I sent them. This is how customers service should work all arround the world. Thank you very much.

Still thinking about these camo pants I picked up from the Carhartt WIP Store in Toronto. Seriously, they might be one of my favourite finds this year. I wasn’t even planning on shopping that day, but I’m so glad I walked in.

From the jump, the staff were super welcoming. It didn’t feel like your typical retail vibe, more like stepping into a space where everyone’s working together to help you feel good in what you’re wearing.

Hyejin was a total gem. She really listened, asked the right questions, and made the whole experience feel easy and fun. She pulled these pants for me, and I knew as soon as I tried them on that they were coming home with me. The fit, the print, the way they move, it all just worked.

Big thanks to the whole team for making the experience feel like more than just a quick stop at a store. I left feeling confident, seen, and styled.

If you’re ever near the Carhartt WIP Toronto location, pop in, you won’t regret it. #StyledByHyejin

Fast responses, feedback mechanism with regards to errors occurring (orders for already sold out items, refunds not issued on time) can be improved. Otherwise satisfied. Discounts for occurred inconvenciences would be appreciated.

Repeated poor service and stock management issues
This is now the second time CARHARTT Work in Progress has let me down with their appalling communication and stock management. Once again, after placing my order, I waited three full days before being informed that one of my purchased items was out of stock.
Fool me once, shame on you - fool me twice, shame on me. I should have learned from my first disappointing experience, but I gave them the benefit of the doubt thinking they'd improved their systems. Clearly, they haven't.
It's completely unacceptable that a company can take your money, let you wait for days, and then casually inform you that they don't actually have what you've paid for. This isn't a one-off system glitch - this appears to be how they operate as standard practice.
Any decent online retailer has real-time stock management that prevents overselling. The fact that this has happened twice suggests they either don't care about customer experience or are completely incompetent at basic retail operations.
Three days of silence after taking payment is not just poor customer service - it's disrespectful to customers who are planning around their purchases. Other retailers notify you within hours, sometimes immediately, when stock issues arise.

Ordered Clipse collaboration shirt, placed the order successfully and Carhartt took my money.

No correspondence for days about when it would dispatch, so I chased them up and then a few days later I got refunded with no explanation from customer service, presumably because they didn’t have the item.

Now same shirt is appearing on eBay for £125 but I don’t have mine because the website doesn’t work, terrible experience.

Top! 🚛🚀👖!!!!

Amazingly this Toronto Location love to rip people off. Ordered shirts last Thursday. Order shipped Friday .

But then on Friday I get a message 15% off more. Upsetting that they would not give me the added 15%, when they knew that the price would drop the day they shipped my order. Then two days later I get an announcement for extra 50% off. Tried to order and no reply
Worst customer service on the planet.
J. Marshall
Kitchener

Placed an order and immediately noticed in the confirmation email that the product link was for a different product and was a different colour to what I ordered. The price wasnt even the same as I paid.

Emailed their customer service to be told they can't do anything after the order is placed.

Absolutely terrible, now I have to wait for a product I didn't order so I can return it and get a refund. Will never order from there again.

Customer service non existent. No sign of my order or no news regarding it. I'm sure the time of year will be blamed, simply staff sufficiently and the simple job can be done. Won't use again.