Carhartt Work In Progress Reviews 

The website suggested the wrong size, and the return process has been EXTREMELY difficult and frustrating. Will never consider buying from Carhartt again.

Placed an order for a jacket, had it cancelled. Jacket reappeared in stock, so placed another order, which was cancelled. Jacket appeared again in stock, so ordered it a third time. Cancelled. Appeared in stock a fourth time, so re-ordered, but cancelled a fourth time. You can see the pattern...
Refunds take 3-7 WORKING DAYS to process, so they have 4 x £129.50 of mine that I am waiting to be refunded.
Online ordering system not fit for purpose, as it allows orders to be placed and payments taken for items that they do not have in stock.

Great sales, 50% off on a pair of brandon pants that i really like. Order came in 2 days, much faster than the initially expected 5-7 working days and the packaging was great!

I ordered a pull over hoodie and I was amazed by the quality and the color,I’m really happy with it. The material feels thick and durable, and you can tell it’s made to last. The only reason I’m giving it a 4 stars because it’s bit on a pricey side, and I wish it was slightly softer on the inside. it’s comfortable, but not super plush.

I would expect the management of support at this level either from a newborn low level company or from a shady one. The truth they are simply not organized to give a quality treatment and probably don't care of the customers. It took more than a month to have a refund from an order that never arrived. but the most tedious aspect is the time wasted with their support process with emails and procedures that were irritatingly unhelpful

I have a pair of women’s carhartt bibs that I purchased in 1997 and I still wear them! They are very very worn but they have always fit great. I want to replace them but the product that carhartt now sells may fit some woman but it won’t fit this one! In addition the leg zippers should go all the way to the waist like my old ones. They should also have a front zipper as do my previous pair. I’m willing to pay for this but they don’t even offer these features that I can see. The designer is either a man or a woman who has never needed to squat behind a bush while wearing bibs!! Besides all the excess material in the “area between your legs” makes me think they were designed by a man. I tried on a pair of small/short women’s bibs and they are huge. Ended up replacing my favorites with a different brand that fit better but still didn’t have the features I wanted!

Great product, service and delivery

Kept informed throughout and always delivered promptly. Just wish there was an option for a QR code for returns as so much easier than printing a label

I bought a t-shirt, and washed it as per the usual laundry guidelines and it came out of the machine covered in a strange residue. None of the other items in the wash had this residue on it, just this tshirt. I sent photos to Carhartt enquiring about the return and refund processes in this instance but I've been told by Sabrina (one of their complaints reps) they reject my claim, the fault cannot have happened at their factory and quoted me German Civil Codes. In effect, they've suggested dishonesty on my part about the issue in order to try get a refund. They closed the claim without any resolution, and Sabrina's engagement with me was curt and unhelpful, to say the least. The item is faulty and the issue will be escalated as per EU Consumer Codes.

Do not order if you are not willing to wait a month.

Avoid at all cost

Will ask for refund

I would like to comment on the clothes but cannot. However if the clothes are the same quality as their customer service then I would not touch with a bargepole. Here is the sorry story:

8th January item ordered on website in line with when they said they could deliver - it was a gift.
8th January credit card debited for £125.
8th January Order acknowledgement.
Nothing else received.
13th January I started to chase and received one standard email giving all the things they could not do rather then what they could i.e. could not refund once order in progress etc etc.
14th January I said either deliver or cancel as I believed that this was still sitting in Carharrt system somewhere and hadn’t even got to order delivery stage another standard email due to problems they said with backlogs (not a me problem - put resource on or turn down the orders if you cannot fulfil).
15th January - magically I received a UPS tracking number from UPS saying items on way.
19th January I received Carharrt tracking notification that the items were on the way.
There was nothing to do apart from wait.
The items got stuck in UPS system and when I called they said that Carharrt had requested a return on 19th.
I chased Carharrt who advised the wrong postcode was on form. I showed them my original order (correct postcode) and what they provided to UPS which was different. I also said that UPS were regular visitors here and they know where we are.
Carharrt then came back and advised there is no guarantee that the item would get here so were now going to get it back.
I said - you have been given correct address twice and it is sitting in a local warehouse, just give UPS the correct postcode and get them to deliver. They just said they were arranging a return. They eventually refunded. I have asked daughter and friends to not use this
S--tShow of a Company. Appalling service :(

There is no customer service - it is now 5th February and this item sat in the Warehouse until 3/2 and now is at Dock today. What sense does the above make.

Easy to navigate the site, great quality items and great value

I recently had an issue with a return, and the customer service team went above and beyond to help me out. They were understanding, professional, and made an exception even though my request was outside their normal policy. Really impressed with how they handled everything.

U just stole my money !

I made an order, didnt get any order info ?
My money went from the bank, and I still didnt get any info or delevery.
U dont answer calls or email.

Worst service ever !

The quality of Carhartt wip is excellent and the delivery is done professionally and you have to sign for your order which means you’ll get your order personally

Terrible delivery and customer service. I had to return the item I ordered , and they only work with UPS , which in many areas of the Uk , there are only lockers. The label that Carhartt WIP generates for you to send the parcel back , don’t work on those because you need a PIN number that Carhartt don’t provide. So maybe you have to travel miles and miles to send the parcel back to an actual shop. Take this inconvenience in consideration before buying from them if you don’t have any UPS shops near you , in case you have to return it.

Brilliant quality and designed clothing. Great price and fast delivery.

Lovely clothing but returning them is a nightmare. Impossible to speak to anyone

Ordered an item six working days ago now and not had a single update to say where it is, beyond the initial one saying it is being processed. In comparison, I've ordered from other retailers in less time and had dispatch updates and deliveries. I'm at a loss as to why such a reputable brand cannot deliver better customer service. They must do better. I'll update this review if my experience changes.