CareCo Reviews 71,472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 12,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge and helpful, non-pressured approach, making the shopping experience pleasant and informative. Many people highlight the excellent service, noting the personalized attention and the staff's ability to find suitable products that meet individual needs. The ordering process is frequently described as simple and efficient, with many reviewers appreciating the prompt delivery and good packaging of their purchases. However, some customers also noted issues with delivery information and logistics, experiencing delays or a lack of clarity regarding delivery times. A few other people also felt that the battery life on some products was disappointing, not lasting as long as expected even after charging.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, patience, and... See more

Product

Users describe positive interactions with product, highlighting the excellent quality and value for money,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and patience of staff... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency.... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process to be easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service put us at ease with friendly chat. They certainly know what they're talking about & very knowledgeable with products & understanding people needs. We were able to test out t... See more

Rated 5 out of 5 stars

The sales person ,Shane, did the first most important thing : he listened. He then found the perfect appliance for my husband’s needs. We were offered an alternative so we could make an informed d... See more

Rated 5 out of 5 stars

Romford showroom. Looking at mobility scooters/chairs. Luke assessed and suggested suitable scooter, with several test drives, made sure my wife was content, that I could dismantle the scooter and lo... See more

Rated 5 out of 5 stars

Ordering process great. Phone call after order from careco to confirm and check everything was great. Issue with logistics which has been rectified super quickly by Nathan. Thank you so much. Just awa... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

4.9

Excellent

TrustScore 5 out of 5

71K reviews

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Rated 5 out of 5 stars

A friendly sales lady who knew the…

A friendly sales lady who knew the product and was competent in presenting the salient features of the scooter.. She encouraged me to try out the scooter in the show room and outside and was instrumental in my purchase of the Aethos SLE.. Thank you.

31 May 2026
Rated 5 out of 5 stars

CareCo Excellent service and product range.

Bob took the time to listen to our possible needs and showed us equipment that would be suitable.
At no time did we feel hurried or pressurised. The advice and information Bob gave us was easy to understand and delivered in a friendly manner that we were comfortable with.

The extensive range of products was a very pleasant surprise and we were able to try out a range powered chairs and sofas.

Bob helped me try out a couple of Rollators from their range and I was able to order one while I was there for home delivery.

The showroom itself was a great deal larger than I had expected with what looked like a huge range of motor scooters which can be tried out in store or outside.
They also have an area showing bath and shower room furniture, waterproof stools chairs etc. plus bath seats.

All in all CareCo at Peterborough was a very pleasant surprise and with thanks to Bob 😊

30 May 2026
Rated 5 out of 5 stars

Scooter warranty extention

This purchase was the extension of Warranty for my scooter.
Friendly, patient, non-pushy member of staff explained warranty extension and options. This was followed through with detailed email to consider.

29 May 2026
Rated 5 out of 5 stars

Jane was so helpful

Jane was so helpful. One of the power chairs made my knee hurt so Jane got a cushion that did not help. She went and brought a model which suited me much better. At no time did I feel under pressure to buy.

30 May 2026
Rated 5 out of 5 stars

Environment very clean and welcoming

Environment very clean and welcoming. Staff polite and easy to talk to,answering my many questions and being very patient as I needed time to consider a purchase. After two visits to the store an order was placed. I would recommend a visit to to the Patchway, Bristol store.

30 May 2026
Rated 5 out of 5 stars

Careco at Castle Park Notts

Our visit to Careco at Castle Park was great. Caroline who helped us find a powerchair for my mum was fantastic! Caroline was very friendly from the moment we stepped into the showroom, welcoming us in and offering her help straightaway. I found her very knowledgeable of all the products, she answered any questions we asked. Caroline helped my elderly mum pick a powerchair, she made sure it was what she wanted and asked loads of questions to ensure it would be suitable for her. Caroline gave a Demonstration of how to use the chair as well as how to fold it down etc. She told us about extras like cushions and bags as well as helping us to get a insurance and a service plan to protect the powerchair. I was very happy with our experience in store today and would highly recommend this store to anyone. There is plenty of parking and the store was lovely and bright and spotlessly clean!

30 May 2026

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