Carcashpoint Reviews 2,948

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the quick and transparent process, especially regarding payment transfers. Reviewers also commend the exceptional customer service, noting the team's understanding and willingness to assist throughout the entire process. However, some people were dissatisfied with the customer service, mentioning rude interactions and a lack of helpfulness when issues arose. A few other people also felt that the payment structure was unclear, leading to situations where they ended up paying back more than the initial borrowed amount.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and... See more

Service

Consumers find service to be positive, highlighting its quickness, efficiency, and helpfulness. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure t... See more

Rated 5 out of 5 stars

Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick... See more

Rated 5 out of 5 stars

Every step of the way, they were so helpful and 100% transparent. Hollie, my accounts manager, took it upon herself to ensure at any given time, she would explain or assist in every way possible. With... See more

Rated 5 out of 5 stars

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Information provided by various external sources

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Written by the company

The UK's favourite logbook lender

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very kind staff

Very kind staff, understanding and willing to work with you based on your circumstances. I would highly recommend them.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD

FRAUD, USELESS, STUPID COMPANY.
THEY ARE RUDE, THEY WILL THREATEN YOU. STAY AWAY FROM THIS COMPANY. ALL THE POSITIVE REVIEWS ARE FAKE.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Had three loans now with CCP

Had three loans now with CCP, generally you deal with the same names and faces which is good, although these type of loans are a higher interest, I find they are cheaper than others on offer by far... the name of the game is to settle asap, which they are happy for you to do, weve settled all our loans 24 months early, on our middle loan we did encounter financial struggles at home and the team were more than helpful, offered lots of assistance while I got back on track, after 3 loan agreements id be more than happy to enter a 4th for short term cash, thanks guys !

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Carcashpoint is the BEST

Carcashpoint is such a great product and a great service What makes it extra incredible is that they are super quick and easy to work with. The team are fantastic! I would recommend this to everyone.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Had a really pleasant experience with CCP. The staff were really friendly and very helpful, making sure that the process was very plain-sailing. Would definitely recommend anyone to use them, great company!

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience with loan settlement

This is the second time I had loan with them. I got the loan in July 2025 and took a loan of £1500. When I asked for a settlement quote to clear the loan in January 2026. After making payments of 5months x £170. I still need to pay £1650 which is more than what i borrowed. When I borrowed I was told that I would paying each month towards both interest and principal amount. its a joke that £1650 still left to pay. Terrible experience this time.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Got a loan ok and was told may as well…

Got a loan ok and was told may as well do 36 month loan as can pay back extra when I want. Made extra payment but it was sat as credit due to being unable to contact them with numerous phone calls. Was told I'd get sent an email with email address to use for contact as no one answers the phone. Still no email received and no idea whether my second payment is going towards my loan yet. Ive had no statements or balances since I started and as yet still no idea whether my extra payments have been paid off due to another 4 unanswered calls

16 January 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Car cash has been…

My experience with Car cash has been great from initial application to discussing my account with the account team
Hollie and Anita both deserve kudos for the excellent customer service they provide was brilliant!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Car Cash point

They helped me out when I needed it most. I had a problem late into my agreement. There was no judgement and Christina, my account manager, was amazing. Dealt with things and reassured me everything was fine. Great service.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use this company

Whoever it is that answers the phone wow she needs a personality transplant rude and unhelpful if you’ve got a problem and your trying to sort it out hmmmm don’t ring them you won’t receive any help at all just threats
Very bad with correspondence no paperwork no phone calls nothing just silence then they threaten a disabled person

7 November 2025
Unprompted review

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