Banner for CarBuy

CarBuy Reviews 

328
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and helpful team for guiding them through the entire selling process with complete professionalism and clarity, ensuring that every interaction remains entirely stress-free and pleasant. Some people were satisfied with the incredibly fast home visits and prompt same-day payment transfers directly into their bank accounts. Consumers also noted how remarkably easy it is to arrange everything from home without feeling any pressure or dealing with complicated hurdles during vehicle evaluations. Reviewers note that receiving fair valuations makes the overall transaction trustworthy and highly recommended for future sales.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the entire process is exceptionally quick,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, respectful,... See more

Price

Clients share positive opinions on price, consistently highlighting the fair and reasonable offers they... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, quick, and... See more

Payment

People report satisfaction with payment and smooth transactions, noting prompt offers and fast delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Estienne was very patient and helpful. It was a very pleasant experience dealing with them. Thankful we found Carbuy via web. Although we were kind of sad to let the car go, but we got a very good dea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience selling my car. I am very sceptical person, so was a bit suspicious at first when the process started very smoothly. But this great experience continued all the way through to the... See more

Company replied

Rated 5 out of 5 stars

So pleased I stumbled across Car Buy on the web! So professional,honest, efficient and true to their word. The process was seamless and so quick! All within half an hour of viewing the car, everything... See more

Company replied

Rated 5 out of 5 stars

lovely experience with CarBuy and Daniel. Everything was sorted within 30 minutes, no pressure from Daniel and a reasonable offer was provided. Very happy with the final outcome

Company replied


Company details

  1. Car Dealer

Written by the company

CarBuy (formerly known as Your Salesman) is New Zealand's original mobile car-buying service. We save you time and hassle by coming directly to you. To get started, submit your car details online to receive a no-obligation offer. If you're satisfied with the offer, we'll come to inspect the vehicle, pay you on the spot, handle the Change of Ownership paperwork, and take the car away, all at a time and place that works for you. No dealership visits. No stress. Just a smooth and easy process.

Honest offers, respect, and zero pressure.

Written by the company

We come to you. Fast. Fair. Hassle free.
CarBuy was created to make selling your car easy. We give you a fair offer, come to you, and treat you with respect every step of the way. No pressure, no waiting around.

Contact info

Promotion box for CarBuy

NZ's original mobile car-buying service

Get an offer online, we'll come to you and pay cash on the spot.

4.9

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(328)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and communication. We were informed of each step and kept updated. The whole process was very easy to get through. Their online portal is very easy to use making the enquiry process seamless. Daniel was very professional, courteous and explained the process throughout. Would recommend this business if you genuinely want to sell your vehicle.

8 January 2025
Rated 5 out of 5 stars

Exceptional service, quick and easy!

So happy with the whole process, great communication throughout. Daniel was exceptional to deal with, friendly and professional. He made the transaction such an easy and stress-free experience. Highly recommend and would use again in the future. Thank you!

16 December 2024
Rated 5 out of 5 stars

A really easy way to sell your car

A really easy way to sell your car. Quote came back within a few hours. After discussing the quote with the family decided to go ahead. Spoke to Daniel who was here the next day. Accepted his deal and the money was in the bank withing an hour. Daniel was most helpful and easy to deal with. I would definitely recommend Your Salesman as an easy and safe way to dispose of your car.

13 December 2024
Rated 5 out of 5 stars

Hassle free sale

What a fantastic easy sale
Great communication - fast & simple.
There is no better way to sell your car.

4 December 2024
CarBuy logo

Reply from CarBuy

Thank you for your fantastic feedback! We're thrilled to hear the process was fast, simple, and seamless for you. We’re glad we could make selling your car so easy!

Rated 5 out of 5 stars

Good service from Daniel.

Good service from Daniel.
Easy proccess.

27 November 2024
CarBuy logo

Reply from CarBuy

Thank you for your feedback! We’re glad to hear Daniel provided good service and that the process was easy for you. We appreciate your support!

Rated 5 out of 5 stars

The service is excellent and efficient!

The service is excellent and efficient!
And the value offer is reasonable!
Less than an hour, to be exact is 40 minutes, the entire process is done! I am happy with their service. Definitely will recommend it to friends.

26 November 2024
CarBuy logo

Reply from CarBuy

Thank you for the amazing feedback! We're delighted to hear you found our service excellent, efficient, and reasonable. Completing the process in just 40 minutes is what we aim for! We truly appreciate your recommendation to friends. Thank you!

Rated 5 out of 5 stars

The saleman was very polite and humble

The saleman was very polite and humble
He kept to his word and honestly did my transfer within 5 minutes after taking my vehicle.
Awesome work !!!

20 November 2024
CarBuy logo

Reply from CarBuy

Thank you for your kind words! We’re so glad to hear that our buyer provided polite and honest service. Completing the transfer quickly is what we strive for. Awesome to hear you’re happy with the experience!

Rated 4 out of 5 stars

Satisfy the sale

17 November 2024
CarBuy logo

Reply from CarBuy

Thank you for your feedback! We’re glad we could assist with your sale. If there’s anything we could improve, we’d love to hear your thoughts

Rated 5 out of 5 stars

Happy with deal and how it was…

Happy with deal and how it was completed.

1 November 2024
CarBuy logo

Reply from CarBuy

Thank you for your feedback! We’re glad to hear you were happy with the deal and the process. It was a pleasure assisting you!

Rated 5 out of 5 stars

Amazing experience

Had an amazing experience with Your Salesman. Great communication, very professional, friendly, very competitive/fair pricing and helped to make the process as easy as possible. Would definitely recommend to anyone looking at selling their car.

8 November 2024
CarBuy logo

Reply from CarBuy

Thank you for the fantastic review! We're thrilled to hear you had such an amazing experience and that the process was smooth and straightforward. We appreciate your recommendation and are glad we could provide professional, friendly, and fair service!

Rated 5 out of 5 stars

Done the deal with Ash

Done the deal with Ash, awesome guy made everything easy. Sold for a fair price . Would deal with them again

7 November 2024
Unprompted review
CarBuy logo

Reply from CarBuy

Thank you for your feedback! We're glad Ash made the process easy and that you were happy with the fair price. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Very easy and quick process

Very easy and quick process, and I felt they offered a fair price considering the convenience of not having to try sell the car myself.

4 November 2024
CarBuy logo

Reply from CarBuy

Thank you for your feedback! We’re glad to hear the process was quick and easy, and that you found the price fair given the convenience. It was a pleasure assisting you!

Rated 5 out of 5 stars

Convenient

Convenient, straight forward transaction and hassle free.
Many thanks

29 October 2024
CarBuy logo

Reply from CarBuy

Thank you for your feedback! We're glad the process was convenient and hassle-free for you. Many thanks for choosing us!

Rated 5 out of 5 stars

Daniel fantastic being!

Daniel, great person with a fantastic attitude...he knows his job...
5 star

31 October 2024
CarBuy logo

Reply from CarBuy

Thank you for the wonderful feedback! We're thrilled to hear that Daniel’s expertise and positive attitude made such an impact. We appreciate the 5 stars!

Rated 5 out of 5 stars

Sale of my Honda

I requested a quote for the sale of my Honda on line which I thought was reasonable contacted them and we agreed a time and date to view. He came was very polite and did not try to force me to accept a lower price. We agreed and the money was in the bank within an hour. Would definitely use them again.

29 October 2024
CarBuy logo

Reply from CarBuy

Thank you for sharing your experience! We're glad to hear the process was straightforward and that you were happy with the offer and quick payment. It’s great to know you’d choose us again—thank you!

Rated 5 out of 5 stars

Daniel was so polite

Daniel was so polite, didn't rush me to make a decision and was very helpful.

23 October 2024
CarBuy logo

Reply from CarBuy

Thank you for your kind words! We’re so glad to hear that Daniel made you feel comfortable and supported throughout the process. We appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

Second car sold with Your Salesman

Sold my second car with Dan as well. Exceptional service and this time was all completed in less than 15mins. Extremely convenient as they come to your place, offer a reasonable amount (higher than most other dealers) which is fair for all parties. Really happy with the service. Definitely recommend this service to family and friends, a better deal and experience than even the hassle of trying to sell privately

21 October 2024
CarBuy logo

Reply from CarBuy

Thank you for your fantastic feedback! We’re thrilled to hear that you had such a quick and convenient experience selling your second car with Daniel. It’s great to know you found our offer fair and appreciated the service. Thank you for recommending us to your family and friends!

Rated 5 out of 5 stars

Great service, hassle-free selling, and a fair deal!

Your Salesman was one of the companies I contacted about selling my car. They provided the quickest and most detailed reply and a proposed sale price.
The next step was to confirm a day and time for Daniel to view and test drive the car, and he made an on the spot offer.
We negotiated the sale price and pickup time. They handled the transfer of ownership with NZTA and the money was in my account prior to them collecting the car.
Great service, hassle-free selling, and a fair deal!

19 October 2024
CarBuy logo

Reply from CarBuy

Thank you for your detailed feedback! We’re glad to hear that you found the process to be quick, hassle-free, and fair. It’s wonderful to know that Daniel was able to assist you with a smooth sale. We appreciate your choice to work with us and are happy that everything turned out so well!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look