CanaDream RV - Vancouver Reviews 

Fantastic experience! Punctuality, cleanliness, and ease of booking and use. Recommended.

Confortable camper and excellent service from houtsoort during pick-up and arrival: comfort for three weeks Vancouver Island

Everything was great. The handover was very smooth. The mattresses were not great I did suggest they should replace more regularly. The kitchen kit is great but you could provide more kitchen equipment like proper washing up liquid and an antibacterial cleaning spray. We bought it to leave for the next guests but doubt it was passed on. But it was immaculate and we had the best time ever

As a repeat customer I would like to say that I loved almost everything about the rental experience. The website is easy to navigate, the staff at pickup/drop-off were wonderful, the RV unit was new and fantastic. But why am I charged extra fees for pickup and drop off? How can the “free” times be completely reserved? It’s a complete money grab and absolutely ridiculous that I have to pay to pickup and drop-off the thing I’m already paying to rent.

The communication with the company was good. The RV operated satisfactorily.
Good on the road support.

Not enough Flexibility around drop off time.
Did not agree with having to pay for hand-over demonstration. Should be mandatory and included.
Agent didn’t want talk about Engine? Oil. Water
Agent didn’t know solar generation capacity.
Didn’t point out fire extinguisher.
Didn’t point out circuit breakers.
Didn’t know Black/Grey water capacity?
Didn’t know Gas capacity?
We don’t agree with having to Pay for generator. We pay for the petrol that runs it.
Shouldn’t have to pay for blocks and chairs.
Should just take any damage/loss out of the bond we pay.

Everything works as it should, and pick up and drop off were seamless and we'll organized.
However the unit we were given was not what we needed or ordered. The upgrade given was not what we needed! We needed a walk-around bed for me because of mobility limitations for my unit were given was really difficult for me to to crawl into from the end of the bed. There were no only 2 of us so we didn't need your upgrade for sleeping for 6.

Booking process easy, collection and drop off really simple and great service.

The company did not handle an issue with our Campervan sani-dump pipe/tube very well, nor did they reassure us that the incident should never have happened which concerns me that I am not the only person who has dealt with this. The pipe had a hole, only discovered when we first emptied the waste a few days into our trip. I was covered in waste as was unaware of the defect and then had to continue to use the defective pipe throughout the remainder of the trip. The offer of reimbursement for laundry (provided I held onto receipts) was pointless as the only laundry we found was coin fed and could not provide us with receipts. My shoes were ruined and cannot be easily washed. Nobody followed up upon return and I am not even reassured that it would have been replaced/fixed for the next poor customer. We paid so much money for our camper and whilst minor things happen, this was entirely avoidable as sandi-dump pipes should be checked between customer. This was the most unsanitary experience to be covered in waste in the middle of nowhere on what was meant to be the trip of a lifetime.

Very friendly staff, efficient procedure for checkin and checkout

We had a great, safe, enjoyable trip!

Friendly and helpful staff made checking in and out an easy and pleasant experience. Amir in particular was generous with his time and advice.

We had a fantastic drive through Vancouver and Quadra Islands. The rv was fully stocked and very comfortable. They also made it easy to understand all technical bits. It was smooth to drive on all the roads we encountered. The only negative was the drop off extra “late” fee at 1pm (when we picked it up) of around $200! Free drop off is 9-10am so you can basically forget your last day of vacation. Make sure to plan for this in your journey.

RV broke down in North Dakota. It was new. Emergency line had no idea that this was a common problem with the Ford 450. Gas pedal sensor malfunction. Stuck (abandoned) for 24 hours. Brother figured out the problem in 30 seconds. Embarrassing for Ford Canada, Ford US and Canadream. Still waiting for an apology. I have videos of the RV dying in front of the gals station and the highway. Really should be putting it his on social media. Very poor risk management and preparation. You need to fix it this.

Absolutely outstanding service! From the moment we arrived, the staff was incredibly friendly and professional. They gave us a thorough walkthrough of the RV and answered all our questions, making us feel fully prepared. The RV itself exceeded our expectations—it was in perfect condition, clean, comfortable, and had everything we needed. Everything went smoothly during our trip, and the entire rental process was seamless. One of the best travel experiences we've had. Highly recommended!

Great RV, well equipped.
Staff at pick up lacking serious training and understanding of the English language.
Pick up: very quick to give you the keys and get you out of the depot without explaining anything which I believe is down to being able to communicate with the English language.

Great all-round service and top-quality vehicle.

We drove a 32' 2027, E450 Forest River Sunseeker from Brampton, one-way, to Delta BC.

The first few hours were white-knuckling! Driving that beast took some getting used to as I learned its dimensions, how to check the mirrors, switch lanes, drive in traffic, turn corners.

(A) TURNING CORNERS:
1). Not to clip someone with your front end. It has a terrible turn radius and there were times I had to turn a normal turn into a 3-point turn! A couple times turning right, someone had the good courtesy to back up to make way for my radius.
2). Your back end swings - you could clip someone with your tail.
3). Your wheels will try to eat the curb if you don't go wide
4). You are 13' tall! Sometime corners are ready to behead you.
This is a lot to watch for if you don't have any training or practice

(B) the TOW/HAUL
- We became acquainted quickly even though I have zero trucking experience and drive a manual Civic because I've changed a few engines in my time! Understanding how the tow/haul works is ABSOLUTELY NECESSARY to save your brakes coming down some tall mountains (ie highway 99!). If you don't know how to use it properly, you will definitely smoke your brakes or downshift too quickly ruining the transmission! I don't know how people drive these machines down miles of 12% grade without mastering the tow/haul feature.

We rented on Tuesday so I'm glad we came in on the Friday to kick the tires. Friendly staff were there to show us around even though we didn't have an appointment. Great first impression! Hector was there to sign us out on our rental Tuesday - he was excellent to us too. Friendly, unrushed. Even though we had a 2pm rental appointment, we showed up at 10:30am and are grateful that he was so accommodating to get us on the road quickly.

I wish the Journie rewards card was more emphasized (maybe coupled with the gasbuddy app). We got so much information thrown at us on our way out - that we never activated the card until we already spent over 2k in gas. Too late for the savings.

I felt a little ripped off paying for the Platinum package that was supposed to be a quick drop off requiring no cleaning etc. What we discovered in Delta was:
1). there was still a long line to drop off the RV. I asked if there was a key-drop because we paid for the platinum package - but we still had to wait for about 2 hours before getting out of there (despite being there early to our 8am dropoff appointment). Turns out, we basically paid an extra $250 for the Platinum package so Canadream could dump our grey/black water for us, when we could have just done so on the campground. This extra had only perceived value but on the finish line, made no difference at all. There was another RV renter who was in the same RV spot the night before who simply dropped off his keys (somewhere?) because he said he paid for the Platinum package. Having left the keys, and locked the RV, he and his girlfriend just left.

SUGGESTION:
Put the rearview mirror back in so the driver can check and ensure everyone is buckled, sitting etc! I felt blind to my own passengers because this simple/cheap tool was overlooked.

I also wish the RV came with a simple inverter in order to power one (or all) receptacle(s). We were tempted to rent the coffee machine but I'm glad we didn't because we rarely had power, even in the campsites we stayed at.

We also realized later that some roads are not recommended/safe for a large RV to drive on and so this changed some plans while in motion.

Very professional company with pleasant staff and good quality products. Would definately use them again.

Perfect Motorhome, quick service, friendly staff, what more can you ask ?

Friendly service, Great vehicle, easy pickup and drop off, would recommend