CanaDream RV - Vancouver Reviews 

We rented an RV in Vancouver to spend our 10 day honeymoon on Vancouver Island.
Pros. The RV was clean, it had everything we needed, the pick up process was smooth, we were provided with a troubleshooting guide, customer service was great. The time spent in the RV was fantastic.
Cons. The drop off process was a disaster. The return inspection revealed damage to the cap on the side awning. We have no recollection of hitting anything (tree branch or something innocuous we assume). Canadream charged us over $2600 to replace the entire awning even though it was only the side cap the was damaged. They also charged us $750 to fumigate the unit, claiming there was a strong smoke smell, even though we never smoked inside the RV. They wouldn't listen. The manager refused to speak to us and we had a plane to catch so we didn't have time to insist they proove the actual awning was damaged or that the smell couldn't be removed by simply replacing the linens and opening some windows.
The vacation was incredible and we refuse to let anything ruin that, but the return process left us feeling ripped off, defrauded and very upset.

Fair pricing, excellent product and overall good service.

Really nice late model f350

well set up camper!

the F350 was sitting down in the back end so badly that we couldn't drive at as it made the "low beams" apear like "high beams" to other drivers, causing us to get flashed constantly.

we also lost a day of our trip due to having to go back to Canadream and have our battery replaced but were still charged for the lost day.

lastly but definitely something to consider. When picking up the camper one of the team at Canadream did a survey of vehicle condition. I pointed out a scratch on the window and he said it didnt need to be declared as it was minor. luckily I decided to take photos and a video of the whole camper as he did his survey. When we returned to drop the camper off they asked me what happened. if it wasn't for the photographic evidence i had i would have been charged for repairs.

Despite these frustrations,

we did have a really fantastic trip and would recommend seeing Canada / USA this way

(Maxi Camper)

The RV was modern and functional and the the service was friendly and very responsive. Highly recommend!

It was our first time renting out an Rv and turned out to be the most beautiful memory of lifetime. Canadream team was helpful throughout our journey. They explained everything clearly before we start and the RV was clean and comfortable. We will continue booking with Canadream in the future and highly recommended for your vacations.

We are from Germany and traveled to Canada as a family with two children for the first time. We had an unforgettable journey from Calgary to Vancouver. It was absolutely wonderful — the MHX motorhome was a dream, and the service we received for a defective starter battery was excellent. We can wholeheartedly recommend CanaDream. It was a truly unforgettable vacation.

No issues at all.
Good serviced,
Camper full equipped and everything worked.

We had a fantastic RV holiday, made possible by the team at Canadream. The pickup was very smooth, with enough of a familiarisation to get us on our way. The RV itself was great, with plenty of room for our large family. It worked perfectly for the duration of our holiday and we had no issues.
At drop off time, again, it was very smooth and we were away very quickly.
In future, I wouldn’t bother booking the WiFi dongle. The connection was very slow and we barely used it

Excellent experience with CanaDream from start to finish. Easy online booking, great website, app and online help and advice. Quality and Competitively priced RV which included everything we needed for an incredible trip through the Rockies... Will definitely use CanaDream again the next time we visit Canada.

All round great! From start to finish.
We collected and Canadream had a lovely waiting area as we were a little early. Went over everything you could think of in our introduction. Felt confident driving away in it. Had an 'issue' with our Air Con and had a phone call back immediately on a Sunday from the technical and solved straight away. Drop off was quick and easy.

The brand-new motorhome was easy and safe to drive.
There’s plenty of space for two people.

Highlights

Large refrigerator
Spacious freezer
Big dining table
Generous tanks for water, grey water, black water, propane, and gasoline
Bright interior lighting
Bedside reading lights
Comfortable mattress
Excellent shower and toilet
Convenient sani-dump system
Lots of storage space inside and outside the motorhome
Built-in navigation system compatible with Apple CarPlay

Experience with CanaDream

Friendly staff
Information also available in German
Clear and detailed documentation
Always quick and helpful responses
When a minor issue occurred, we immediately received excellent support and advice

A very friendly reception, thorough inspection of the van, and even a relaxed handover when we returned the van.

The contact and handover were very friendly and thorough. Our motorhome was equipped with everything we needed and fulfilled all our promises.

This is a well renowned company and I expected so much more for my cross country trip. They provided me one of their Compact Motorhomes that was not up to the task. A couple days into our drive to our first destination, the RV main door kept coming unlatched. We stopped, delaying our trip by two days for a repair man to come. On the way back, EVERY DAY the problem persisted. Every 5-10 minutes the passenger had to unbuckle their seat belt and re-latch the back door. We picked up the RV from Vancouver location and dropped it to Calgary location. In the last few days of our trip, the vehicle was also having trouble starting. We had no service where we were to call it in, and almost got stranded multiple times. After submitting a complaint, this multi-million dollar company agreed to give me a measly $400 back (2 days credit, which is NOTHING as they charged me 2 additional days having to extend our return date due to THEIR MOTORHOME ISSUES...) We spent thousands more on this company as they were supposed to be 'top-rated' compared to the competitors, but I'm here to tell you they fell extremely short of their reputation and our expectations. Seek another company, don't waste the extra thousands going with this company for 'peace of mind' like we did, as you certainly won't get it.

Vehicle is comfortable but the bowls and plates often fell out of place due to not well secured. Company service not very good. Throw video to customers and expect us to learn ourselves. Luckily I have had some motorhome experience. Staff not very knowledgeable. I had rented motorhome in New Zealand twice before and had very good experience. The Staff there went through the vehicle and operation with us during pick up, which allowed us to learn the ropes quickly. That is why when compared to Canadream I think the company is inferior in terms of support and service, where we had to pay extra if we need physical guidance. Had to pay for mileage exceed despite me already topped up for extra mileage during pick up. Had seeked advice from staff during pick up and advice was that the mileage I topped up was likely enough. I ended exceeding almost 1,000 km and had to top up a few hundred dollars and staff was not even willing to offer any discount. Overall I give 3 stars because vehicle is comfortable but level of service and support from company is quite inferior when compared to my experience with other companies. Perhaps it's different culture among different countries but I believe my expecations are basic.

As always, great service and staff. This time we had rented 9 RV's and in most cases there were no problems. However, a few of the 9 RV's had problems that made everything not just good. A lot of time was spent on, among other things, charging the living area and problems with the toilet.
Despite these problems, thank you for this time, we will come again ;-)

The inside heigt of the unit is a little to low when you are > 1.90m.
Driving the truck F350 is great and comfy. Navigation using carplay is not we are used to.
Cutlery and plates were a at a minimum, no spare. Meat/grocery knife was missing.
Bathroom was not clean.
After a good clean and buying some greater knifes and extra cups. We had a great expirience.

Picking up and dropping off times are not great, if you don't pay extra. The service provided however is good.

The stuff in Vancouver was very friendly and good organized.
The Maxi Truck camper is a perfect car which is not to long and with a very strong engine. It needs only 14,5 Liter Diesel in average about 10.000 km.
One disadvantage: It's not really fit for people like me. I'm 1,88m tall. I think it's only perfect for people who are smaller than 1,8 m.

our Motorhome was ready at time, everything was perfect.
Two Things where not so good :
1. We could not get a second Duvet for our bed, we where travelling september and october in north of BC.
2. we had a flat tire - the insureance handle perfect and the tire was replaced in 2 1/2 hour. At the end, we had to pay 56 CAD for this used tire ! That gave me a bad taste.
But over all - it was a perfect time, and i will recommend CanaDream :-)

The RV was great but the were a few minor niggles. Although there was only 2 of us we don’t feel that supplying 2 sets of cutlery and plates is adequate. There were many occasions when we would need to wash 1 or 2 items because we didn’t have spares, this was both inconvenient and wasteful of water and propane.
I ordered 2 linen kits so we would have 2 of everything and wouldn’t need to do any washing while on holiday. We got 2 sets of towels but only 1 set of sheets, I was told that a second set of sheets wasn’t supplied with a second linen kit. I don’t understand why, surely a kit is a kit?