CanaDream RV - Vancouver Reviews 

Overall, the company provides good service, however, the rental process could be better. At no point was I asked where I would be driving the RV, but when I mentioned I was going to a colder region, I was informed that it wouldn't be possible to use water in the vehicle. However, the entire trip was planned for this purpose, and I had to wait almost 2 hours for them to perform the water removal procedure. In short, I arrive on time and have to return it at the specified time or there's a fine, but Canadream can make me wait as long as necessary due to a process error (the online booking system could ask about my intended destination) and I still have to return it at the agreed time to avoid a fine. Overall, the experience wasn't bad, just a poorly thought-out process.

Best experience of my life would recommend 100%

The RV vehicle we hired was immaculate , well maintained , well stocked and we had plenty of towels , bedding , tea towels , cloths etc for three weeks . The bed was comfortable - very important- and the cooking facilities were amazing including an air fryer and microwave.
The staff were brilliant and there was a huge support with educational videos and personal instruction on how to use all the features of the RV . We British like our tea and one of the best things was stopping somewhere beautiful and having a picnic and a cup of tea while soaking in the beauty around us then going off on a hike to see a waterfall .

Gas burner didnt work

Toilet ran water which used up all our fresh water over night

The van smelled very strong of smelly dog

The awning didn’t work - which I found out later that they are all disabled. I was told this is on the contract but nobody was upfront with me on pick up day.

When I expressed these issues with the front desk staff the lady was rude to me.

I was given a 1 day discount but that’s not very helpful as our trip was ruined.

Everything was as we expected. Staff were friendly and helpful. The RV was excellent condition and our trip had no issues. Would do it all again. They give you a lot of info up front. Read it all and watch the videos!

Overall it was good trip. I had a miner but annoying issue.

The staff were really friendly, welcoming and professional. The whole rental process was incredibly simple.

Vehicle was in good condition, staff helpful but not very experienced. Booking system did not record early pick up and late return timing. Fortunately staff was able to accommodate when I had to call in again to confirm. Overall would still give a 4 star rating.

CamDream RV made the entire experience smooth from start to finish. The pickup and drop-off process was simple and well organized, and their team was incredibly helpful every step of the way. The vehicle itself was in great condition and exactly what we needed for the trip. Pricing was fair and transparent, which made everything that much easier to plan around. On top of that, their support throughout gave us real confidence while we were on the road. Looking forward to renting from them again in the future.

Unable to use electricity because of wrong adaptor. “No lady” minimized in an insulting way as well. No consideration for compensation. Sat in a serviced lot all week u able to use it. Burned through tanks of propane & gas to run generator for heat. Thing was returned hardly used. “No lady” clearly has a major role. This was an important family trip for significant personal reasons of loss. We made the best of it. Unable to find an adapter where we were as well. Definitely felt insulted by this organization. Veteran support was null as well. Regrets

Customer service was great. The RV was in fairly good shape and everything worked well.

The RV was perfect. Had so much fun exploring BC. Was so surprised how well insulated the van was and how well it kept its warmth over night. Easy to drive, very comfortable. Everything was perfect, and can’t wait to book it in again.

The collection process was good, although the information given about the processes to deal with cold temperatures was inaccurate and required 2 follow-up emails to other support staff to clarify.
The emergency call centre was very helpful when needed.
Just a note of caution to foreigners renting (customers with a credit card in a currency other than CAD). The security deposit is an actual charge on your credit card, NOT a hold. If there is no damage at the end of the rental, there is a full refund in CAD. However, these 2 transactions will be processed at the buying and selling spot rate of your credit card provider. You will almost certainly get back less than the deposit originally charged in your local currency. I lost 8.5% of my deposit due to this issue.

Campers were awesome for what we needed and held up real well in the winter would recommend to everyone. Big thanks to Marvin and Toni is well!

Overall fantastic time. Instructions were clear for check in process, and RV was ready on time and staff (esp Toni) were incredibly helpful! Would gladly rent from here again.

Overall, we had an fantastic experience during the hire of our camper from Canadream, we did 2 weeks covering 3800km.

The van was more than enough for the two of us, it came with a bunch of road safety features, drove smoothly and managed well during nights at sites with no power or water hook ups.

The only problem we had was we couldn't get android auto to work on the big screen, we went back to Canadream the following day and although the couldn't get it working they did provide a mobile phone mount which was great customer service.

We are looking to return to Canada again in 2027 and use Canadream again.

Amazing experience with Canadream!
The RV was clean, healthy, and in great shape.
Everything was on time and hassle-free.
Would definitely rent from them again.

A whole round excellent experience from Canadream, from pick up to drop off and everything in between everything was great!!

We rented CanaDream’s "winter-ready" Maxi Motorhome (MHA) for a trip through Northern BC and Yukon, trusting it would handle sub-zero conditions with the promised comfort. Instead, we faced a non-functional furnace and poor insulation for 14 days, leaving us with overnight internal temperatures of 4°C despite following all precautions. CanaDream’s response was slow, reactive, and lacked transparency:
· Broken promises: the MHA is marketed as fully equipped for winter travel, yet critical winterization items were missing, and the furnace failed early in our trip. Troubleshooting attempts were ineffective, and we had to proactively push for solutions, including requesting a technician call ourselves. Despite paying extra for the northern regions, support remained evasive.
· Poor communication: we were never informed of efforts to find repair providers or resolve issues in real-time. Instead, we learned of these attempts only after escalating our concerns, leaving us questioning whether they were made at all.
· Lack of accountability: reimbursement for necessary purchases (like space heaters) was only discussed after we insisted, and we were left to source missing items ourselves, with no guidance. The compensation offer felt ridiculous given the disruption, safety risks, inconvenience we experienced, and especially as the contract was not fulfilled.
· Unresolved questions: CanaDream’s responses were AI-generated and often contradicted their own earlier statements, leaving us feeling ignored and undervalued.
While the eventual unit exchange resolved the furnace issue and missing gear, the experience was marred by poor customer service, lack of proactive support, and a failure to take responsibility.