Ordered 2 cakes from here recently. The first was a large surfer board cake. This cake's decoration was a poor standard in comparison to the photo online. They made no adjustments to the decoratio... See more
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Review summary
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What people talk about most
Based on these reviews
The cake was delivered a bit later than I would want to - I'd recommend ordering with enough room for delivery issues. The cake itself is amazing, great quality.
Exceptionally understanding fella called Deepak took my order and very helpful. The cake arrived today in perfect condition for a 60th party tommorow with no dramas or delays. Thank you Deepak.
Amazing Service I recently ordered a large 18x18 cake for a corporate booking. The decoration and taste was 10/10. Communication was very easy via WhatsApp, the cake was delivered on time a... See more
I recently ordered a plain iced (large) sponge, with extra writing on it for my husband's 60th birthday party. It was delivered excellently, well packaged and as promised. On opening the aroma was m... See more
This is 3rd cake I am purchasing as they are super tasty and lots of variety. The customer service is outstanding and they help with any requests. So polite and easy to get cakes ordered. Amazing surp... See more
Cake arrived damaged and wrapped in such a way as to make it impossible to unwrap without damaging the side walls of the cake. I ordered a Dragon themed cake, and the dragon was missing bits and da... See more
So delighted with the cake-Absolutely Amazing, delivery on time and well packaged:)! So pleased and thank you very much for your wonderful service:)! The team are very helpful, I would recommend Cake... See more
Placed an order for delivery which did not arrive. I have been chasing Cakerstreet since 9th January for a refund. They don’t answer calls. Their replies on WhatsApp are horrifically delayed. It’s com... See more
Second time ordering a cake from Caker ST. They never disappoint. Amazing cakes and they work on short notice which is perfect! 5 star service! Highly recommend!
I don't go anywhere else for my cakes. They deliver on time, the cakes are delicious and not dry at all and they have helped me out with very short notice when we were let down by another company.
Ordered birthday cake for grandsons 5th birthday it arrived damaged must have been done as it was being put in box because HAP letters were missing from Happy and a big piece of blue icing. Had thi... See more
I ordered 6 cupcakes which taste amazing. The design was great my partner loved them. They had so many great cake designs on there website. The delivery was well packaged and wasn't damaged which I wa... See more
Wanted to order cake on Next Day Delivery as showing. Not available so. paid extra for Saturday delivery. Received email 7.20 a.m saying at depot. It was never updated until Monday.......2 days la... See more
Great cakes. Thought id try and see how the cakes tasted and lasted and how the delivery went as may order for a wedding. Came next day ,3 days later they were still as good. 7 day use by date . We... See more
Avoid Cake Street! I had a very bad experience with Cake Street. My first order arrived damaged — the cake was bent but still somewhat manageable. They promised me a 5% discount on my next order as... See more
Ordered a birthday cake for my daughter's birthday party. The process is smooth and fast. Sent enquiry at WhatsApp, promptly responded and very helpful. Now we are really looking forward to the cake.... See more
Do not rely on this company to supply a cake for your special occasion. Ordered a 7th birthday cake for my granddaughter space theme. Turned up a day late to the agreed arrangement nearly missed the... See more
Ordered a cake for my wife's 40th (£112). The cake turned up in a box that looked like it had been thrown into the van. A handle was snapped off, the box was crumbled (and wet) and unsurprisingl... See more
I ordered a cake for my Daughter’s 18th birthday which was due for delivery 27th December her birthday was the 28th. I paid £81 and received nothing I’ve tried so many times to contact this company b... See more
I have used caker street around 6 or 7 times. Every time I get the most amazing cake that looks even better in real life. I always go for red velvet filling as that’s my favourite and it’s so tasty. T... See more
Good quality cakes delivered on time. I found cakerstreet on a google search after a local cake baker let me down. This was three years ago and I’ve been ordering cakes from cakerstreet ever sinc... See more
absolutely amazing Company to use for your cakes. I’ve been using these guys for quite awhile now and they’ve never disappointed and always delivered on time and made our special occasions brilliant d... See more
Order the cake on a Wednesday and it was delivered Friday and that was with a bank holiday in the middle. The quality of cake was amazing and it looked fabulous.
The cake was amazing especially when you take in to account the fact I gave them only 24 hours for them to make it and deliver it the lady I bought it for was very impressed and loved the cake
Cake arrived on time, and was exactly as described and absolutely delicious! Would 100% order from them again!
I don’t go anywhere else for celebration cakes. Fabulous choice of designs and flavours. Delivery is prompt and the cake is always perfect. Brilliant in every way.
An absolute beautiful cake delivered at the time/day stated and in incredibly secure packaging to protect it. Than you
Excellent service ordered a 18th birthday cake and delivered thr next day. It was perfect and Excellent price
A very wide choice of designs and delivered by DHL who are a lot more reliable than many couriers
Was very happy with my daughter’s birthday cake , it’s our second time ordering and always very happy. Great service and lovely cake. Happy to share my feedback. Marina
Ordered for 70th birthday it arrived on the day required. Very well wrapped and was exactly as advertised on the website. Would order again
Great cake, loads of designs to choose from and easy delivery. Cake was really well packaged and tastes delicious as well as looking amazing. Thank you
Fantastic to work with . Quick, efficient and helpful. Cake arrived on time and communication was great .
Ordered a birthday cake for my wife’s 40th, the cake was delivered broken apart. I emailed photos of the damaged cake and was sent a reply stating terms and conditions for refunds. Have not heard anyt... See more
Don’t use this company ! They have appalling customer service Multiple emails, calls, online messages ignored. I ordered a cake for my daughters birthday and wanted a nice one so I was happy to... See more
Great selection of cakes, easy to personalise and place the order, prompt delivery. 5 stars
The cake never arrived. Called the company, they apologized with a promise of full refund, no compensation offered although this was a custom cake and we simply had to get a supermarket cake for a spe... See more
Scam company - buyer beware! I ordered a cake before discovering a friend was making a 'surprise' so I cancelled straight away and in plenty of time. Caker street confirmed the cancellatio... See more
Absolutely awful!! I ordered a very expensive cake for my husbands 80th birthday well in advance of the date I required it. Waited all day for the delivery & absolutely nothing & when I emailed they s... See more
Just ruined my daughter’s 18th birthday party by telling me on the day the cake was supposed to arrive - that it’s been damaged. No alternative & they wouldn’t have told me if I hadn’t have been conta... See more
The cake was supposed to be delivered on 30th of January, but it was not delivered at all. I emailed Caker Street asking them to at least ensure delivery by 31st of January before 2:00 PM, as it wa... See more
SCAM COMPANY - DO NOT ORDER! I believe this company is a scam. They did not deliver my cake and after the delivery time passed, they sent an email stating the cake was damaged en-route and they would... See more
This company would have scored a one star with me were it not for their easy ordering process and wide selection of cakes. Don't be fooled though. Service is very poor. Cake arrived a day late, no e... See more
Avoid this unreliable company, the cake was very expensive and tasted like old sugar, that was the taste, it landed in a bin, the cake came one day later, in super smelly outer box. They don't pick... See more
When I opened it the whole cake was shifted and it covered the wording that was piped on the base. Some of the macarons were crushed and the top of the cake had several cracks. When we cut the cake an... See more
The initial response when I ordered was timely. The cake arrived on time the day before the birthday. Sadly it was completely smashed due to the deliver company. I called instantly and spoke with a... See more
Always amazing service and great communication The cakes are also very delicious and well made
Cake arrived damaged (topper was smashed) and not like the cake advertised. When I called the customer service, I was told to send a photo and it would be dealt with immediately. I am still waiting... See more
Ordered a cake on 21 Oct for delivery on 31 Oct (party was on the 1 Nov). When you order, you have to put in the party date so Caker Street knows when it has to be delivered by. Suffice it to say,... See more
Company details
Written by the company
Caker Street is a one stop cake shop for all your occasions. You name it we cake it. We are an online cake shop delivering all kinds of cakes, cupcakes & party accessories the next day all over England.
Contact info
Unit 7, Barrett Industrial Park, Park Avenue, UB1 3AF, Southall, United Kingdom
- 02039003100
- info@cakerstreet.com
- cakerstreet.com
3.3
Average
3K reviews
Hasn’t replied to negative reviews
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A damaged cake for my son’s 17th do not order
I ordered a cake for my son’s 17th birthday and when it arrived it was damaged and had slid to one side of the box ruining the base and the personal message. When I emailed and asked for a refund no one responded for 3 days and I was told I wasn’t entitled to a refund because of there return policy
“Damaged Products
If your cake arrives damaged:
Register your complaint within 12 hours of receiving the order.
Provide clear photos of the damaged cake and packaging.
Return the cake within 24 hours of delivery.
The cake must be returned in the same condition as received.
Email proof of return to…
Return shipping costs will be covered by the company.
Refund will be issued after inspection of the returned product.
3. Non-Return of Product
As our products are perishable, evaluation is only possible upon physical inspection.
If the product is not returned:
Refund requests will not be fully entertained.
Only a maximum of 20% of the order amount may be provided at the company’s discretion.”
So to receive a refund I would have to have returned the cake which was large in size on a Friday evening within 24hrs which which would have cost me over £80 the cake was £95. It seems to me they do have written this knowing how unachievable this is. So not only are you left without a cake for a special occasion with no time to replace you have to return to get a refund like other reviewers I will be reporting to trading standards as I believe this an unreasonable request for a damaged product.
I also rang them 5 times trying each number option and twice got sent to a voicemail that couldn’t take a message and 3 times the receiver was picked up and hung up again.
13 March 2026
Unprompted review
Super easy ordering process with great…
Super easy ordering process with great help
16 March 2026
Unprompted review
Fast and efficient with lots of choice…
Fast and efficient with lots of choice and the ability to order really close to the event date.
16 March 2026
Unprompted review
So delighted with the cake-Absolutely…
So delighted with the cake-Absolutely Amazing, delivery on time and well packaged:)! So pleased and thank you very much for your wonderful service:)! The team are very helpful, I would recommend Cake Street:)))
16 March 2026
Unprompted review
AVOID AT ALL COSTS! Unless you like your cakes to look like the returns section of TEMU.
AVOID AT ALL COSTS! Unless you like your cakes to look like the returns section of TEMU.
Ordered an 8inch naked cake with fresh strawberries for a 40th birthday. Received a small fondant cake that had been so damaged in transit it wasn't even usable. The cake was nowhere near what was ordered. It is difficult to understand how something so obviously incorrect and poorly presented could have been sent out to a paying customer in the first place. I wish I could add photos for people to see how bad it actually was.
Now I can't get hold of them to arrange a refund. If I could give zero stars, I would.
13 March 2026
Unprompted review
CAKER STREET RUINED MY DAUGHTER’S 18TH…
CAKER STREET RUINED MY DAUGHTER’S 18TH BIRTHDAY
I am beyond furious and deeply disappointed with Caker Street.
I ordered a cake for my daughter’s 18th birthday — a milestone celebration with a big party planned, and the cake was meant to be one of the main highlights of the day. Instead, Caker Street completely let us down and ruined what should have been a special memory for my daughter.
Just two days before the event, they contacted me to say they would not be able to deliver on the agreed date and would instead deliver on the actual day of the party. That was already stressful and unprofessional, but I still gave them the benefit of the doubt.
I waited the entire day, hoping the cake would arrive. Nothing came. Then, just a few minutes before 11:00 p.m., they sent a message saying the cake had been “destroyed in transit” and would not be delivered at all.
At that point, the party was already over. No cake. No solution. No proper apology. Nothing.
How do you do that to someone on their 18th birthday? My daughter was devastated, and honestly, so was I. It was humiliating, upsetting, and completely unacceptable. A company that claims to provide cakes for special occasions should understand how important timing is. You do not leave a customer waiting all day, only to cancel at the very end of the night when it is too late to do anything.
The whole situation felt careless, disrespectful, and unbelievably badly handled. I do not believe this company took our order seriously at all.
This is, without a doubt, one of the worst experiences I have ever had with any business. I would never trust Caker Street again.
10 January 2026
Unprompted review
Arrived damaged
Ordered birthday cake for grandsons 5th birthday it arrived damaged must have been done as it was being put in box because HAP letters were missing from Happy and a big piece of blue icing. Had this happened in transit thecletters and blue icing would be in the box
13 March 2026
Unprompted review
Great cake
Great cake, loads of designs to choose from and easy delivery. Cake was really well packaged and tastes delicious as well as looking amazing. Thank you
14 March 2026
Unprompted review
The cake has arrived damaged and all…
The cake has arrived damaged and all melted down. They dispatched it with regular delivery with no food refrigerator. I had to throw it out. It was for my girls birthday party. They offered to refund me half of the money, I asked them to refund me all the money and they still didn’t answer. Never in my life will I order from them!
24 February 2026
Unprompted review
Absolutely fantastic service
Absolutely fantastic service. The cake for my missus’ baby shower looked beautiful and was designed exactly like the image we requested. It was fresh, tasted amazing, and was clearly made with care. I was also impressed with the delivery, it arrived the very next day, which was perfect for the event.
This is the second time I’ve ordered a cake from them and both experiences have been excellent. Reliable, professional, and the quality is always spot on. I highly recommend this company and will definitely be ordering again. Absolutely fantastic service. The cake for my missus’ baby shower looked beautiful and was designed exactly like the image we requested. It was fresh, tasted amazing, and was clearly made with care. I was also impressed with the delivery, it arrived the very next day, which was perfect for the event.
This is the second time I’ve ordered a cake from them and both experiences have been excellent. Reliable, professional, and the quality is always spot on. I highly recommend this company and will definitely be ordering again.
12 March 2026
Unprompted review
Simple delicious chocolate cake
Absolutely beautiful and delicious Birthday cake - perfect size and iced exquisitely. My son was over the moon and keeps saying how delicious it is - only got upset when he realised others had been eating it whilst he was at school. The turquoise colour is one of his favourite. Will definitely come back here for future cakes. Arrived on time and packaged well.
7 March 2026
Unprompted review
I don’t go anywhere else
I don’t go anywhere else for celebration cakes. Fabulous choice of designs and flavours. Delivery is prompt and the cake is always perfect. Brilliant in every way.
8 March 2026
Unprompted review
The delivery of the cake was good
The delivery of the cake was good, the cake arrived safe thanks to the excellent packaging, the cake itself looked exactly as it did in the pictures on the site, it was beautifully made and tasted delicious, would definitely order again.
11 March 2026
Unprompted review
Amazing Service
Amazing Service
I recently ordered a large 18x18 cake for a corporate booking. The decoration and taste was 10/10.
Communication was very easy via WhatsApp, the cake was delivered on time and in perfect condition.
The team absolutely loved the cake, and many have already asked for Caker Streets contact information so that they can make their own bookings.
We will definitely purchase again.
4 March 2026
Unprompted review
Cake arrived on time and was delicious
Cake arrived on time, and was exactly as described and absolutely delicious! Would 100% order from them again!
4 March 2026
Unprompted review
Long time customer who will remain so
I have used caker street around 6 or 7 times. Every time I get the most amazing cake that looks even better in real life. I always go for red velvet filling as that’s my favourite and it’s so tasty. They have a theme for whatever you want and I couldn’t recommend them enough.
26 February 2026
Unprompted review
The cake was amazing especially when…
The cake was amazing especially when you take in to account the fact I gave them only 24 hours for them to make it and deliver it the lady I bought it for was very impressed and loved the cake
7 March 2026
Unprompted review
Superb
This is the 2nd time I have used this company! From start to finish the communication was absolutely marvellous! Both cakes were fantastic! So fresh! Thank you again ! Just about to order a 3rd
22 February 2026
Unprompted review
If I could give them zero I would! Shocking company
If I could give them zero I would! Avoid them at all costs. I ordered a Chanel cake for a birthday. It was delivered Saturday in time for the party on the Sunday. When we opened it we were absolutely disgusted at the state of it. It looked nothing like the original picture advertising it and looked like it had been made by a 5 year old. A 5 year old would probably do a better job. It was that bad that we ended up buying a cake from the supermarket as no way of salvaging it. I have been unable to attach the advertised pictures and then pictures of what we received. £150 for the worst cake I have ever seen. I wouldn’t give £10 for it. We’re very unhelpful when we wrote to complain as soon as we received it. They then wrote back saying they would give 20% back as a good will gesture. Seriously avoid them.
24 January 2026
Unprompted review
Do not trust this company
Do not trust this company. Such a shame that I've ordered a cake that came really damaged and taste horrible. They don't even reply our complaints. It was my daughter first birthday. And the cake price was 100 pounds. Do not trust Google reviews.
Such a **
7 March 2026
Unprompted review
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