Caker Street Reviews 2,619

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of cakes and the ease of ordering. Several people found the cakes to be delicious, well-packaged, and delivered on time, often praising the quality and appearance of the product. Some also highlighted the helpfulness of the service and the ability to accommodate short-notice orders. However, some people were dissatisfied with the product and delivery. Specific issues included damaged cakes upon arrival, decorations not matching expectations, and unpleasant smells or tastes. There were also instances of late deliveries, missed deliveries, and poor communication regarding order status. A few customers reported issues with the structural integrity of the cakes or difficulty unwrapping due to packaging.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction, praising the amazing... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers were delighted with their cakes,... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised timely deliveries,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the fast, efficient,... See more

Based on these reviews

Rated 3 out of 5 stars

Ordered 2 cakes from here recently. The first was a large surfer board cake. This cake's decoration was a poor standard in comparison to the photo online. They made no adjustments to the decoratio... See more

Rated 4 out of 5 stars

The cake was delivered a bit later than I would want to - I'd recommend ordering with enough room for delivery issues. The cake itself is amazing, great quality.

Rated 4 out of 5 stars

Exceptionally understanding fella called Deepak took my order and very helpful. The cake arrived today in perfect condition for a 60th party tommorow with no dramas or delays. Thank you Deepak.

Rated 5 out of 5 stars

Amazing Service I recently ordered a large 18x18 cake for a corporate booking. The decoration and taste was 10/10. Communication was very easy via WhatsApp, the cake was delivered on time a... See more

Rated 5 out of 5 stars

I recently ordered a plain iced (large) sponge, with extra writing on it for my husband's 60th birthday party. It was delivered excellently, well packaged and as promised. On opening the aroma was m... See more

Rated 5 out of 5 stars

This is 3rd cake I am purchasing as they are super tasty and lots of variety. The customer service is outstanding and they help with any requests. So polite and easy to get cakes ordered. Amazing surp... See more

Rated 1 out of 5 stars

Cake arrived damaged and wrapped in such a way as to make it impossible to unwrap without damaging the side walls of the cake. I ordered a Dragon themed cake, and the dragon was missing bits and da... See more

Rated 5 out of 5 stars

So delighted with the cake-Absolutely Amazing, delivery on time and well packaged:)! So pleased and thank you very much for your wonderful service:)! The team are very helpful, I would recommend Cake... See more

Rated 1 out of 5 stars

Placed an order for delivery which did not arrive. I have been chasing Cakerstreet since 9th January for a refund. They don’t answer calls. Their replies on WhatsApp are horrifically delayed. It’s com... See more

Rated 5 out of 5 stars

Second time ordering a cake from Caker ST. They never disappoint. Amazing cakes and they work on short notice which is perfect! 5 star service! Highly recommend!

Rated 5 out of 5 stars

I don't go anywhere else for my cakes. They deliver on time, the cakes are delicious and not dry at all and they have helped me out with very short notice when we were let down by another company.

Rated 1 out of 5 stars

Ordered birthday cake for grandsons 5th birthday it arrived damaged must have been done as it was being put in box because HAP letters were missing from Happy and a big piece of blue icing. Had thi... See more

Rated 5 out of 5 stars

I ordered 6 cupcakes which taste amazing. The design was great my partner loved them. They had so many great cake designs on there website. The delivery was well packaged and wasn't damaged which I wa... See more

Rated 1 out of 5 stars

Wanted to order cake on Next Day Delivery as showing. Not available so. paid extra for Saturday delivery. Received email 7.20 a.m saying at depot. It was never updated until Monday.......2 days la... See more

Rated 5 out of 5 stars

Great cakes. Thought id try and see how the cakes tasted and lasted and how the delivery went as may order for a wedding. Came next day ,3 days later they were still as good. 7 day use by date . We... See more

Rated 1 out of 5 stars

Avoid Cake Street! I had a very bad experience with Cake Street. My first order arrived damaged — the cake was bent but still somewhat manageable. They promised me a 5% discount on my next order as... See more

Rated 5 out of 5 stars

Ordered a birthday cake for my daughter's birthday party. The process is smooth and fast. Sent enquiry at WhatsApp, promptly responded and very helpful. Now we are really looking forward to the cake.... See more

Rated 1 out of 5 stars

Do not rely on this company to supply a cake for your special occasion. Ordered a 7th birthday cake for my granddaughter space theme. Turned up a day late to the agreed arrangement nearly missed the... See more

Rated 1 out of 5 stars

Ordered a cake for my wife's 40th (£112). The cake turned up in a box that looked like it had been thrown into the van. A handle was snapped off, the box was crumbled (and wet) and unsurprisingl... See more

Rated 1 out of 5 stars

I ordered a cake for my Daughter’s 18th birthday which was due for delivery 27th December her birthday was the 28th. I paid £81 and received nothing I’ve tried so many times to contact this company b... See more

Rated 5 out of 5 stars

I have used caker street around 6 or 7 times. Every time I get the most amazing cake that looks even better in real life. I always go for red velvet filling as that’s my favourite and it’s so tasty. T... See more

Rated 5 out of 5 stars

Good quality cakes delivered on time. I found cakerstreet on a google search after a local cake baker let me down. This was three years ago and I’ve been ordering cakes from cakerstreet ever sinc... See more

Rated 5 out of 5 stars

absolutely amazing Company to use for your cakes. I’ve been using these guys for quite awhile now and they’ve never disappointed and always delivered on time and made our special occasions brilliant d... See more

Rated 5 out of 5 stars

Order the cake on a Wednesday and it was delivered Friday and that was with a bank holiday in the middle. The quality of cake was amazing and it looked fabulous.

Rated 5 out of 5 stars

The cake was amazing especially when you take in to account the fact I gave them only 24 hours for them to make it and deliver it the lady I bought it for was very impressed and loved the cake

Rated 5 out of 5 stars

Cake arrived on time, and was exactly as described and absolutely delicious! Would 100% order from them again!

Rated 5 out of 5 stars

I don’t go anywhere else for celebration cakes. Fabulous choice of designs and flavours. Delivery is prompt and the cake is always perfect. Brilliant in every way.

Rated 5 out of 5 stars

An absolute beautiful cake delivered at the time/day stated and in incredibly secure packaging to protect it. Than you

Rated 5 out of 5 stars

Excellent service ordered a 18th birthday cake and delivered thr next day. It was perfect and Excellent price

Rated 5 out of 5 stars

A very wide choice of designs and delivered by DHL who are a lot more reliable than many couriers

Rated 5 out of 5 stars

Was very happy with my daughter’s birthday cake , it’s our second time ordering and always very happy. Great service and lovely cake. Happy to share my feedback. Marina

Rated 5 out of 5 stars

Ordered for 70th birthday it arrived on the day required. Very well wrapped and was exactly as advertised on the website. Would order again

Rated 5 out of 5 stars

Great cake, loads of designs to choose from and easy delivery. Cake was really well packaged and tastes delicious as well as looking amazing. Thank you

Rated 1 out of 5 stars

Ordered a birthday cake for my wife’s 40th, the cake was delivered broken apart. I emailed photos of the damaged cake and was sent a reply stating terms and conditions for refunds. Have not heard anyt... See more

Rated 1 out of 5 stars

Don’t use this company ! They have appalling customer service Multiple emails, calls, online messages ignored. I ordered a cake for my daughters birthday and wanted a nice one so I was happy to... See more

Rated 5 out of 5 stars

Great selection of cakes, easy to personalise and place the order, prompt delivery. 5 stars

Rated 1 out of 5 stars

The cake never arrived. Called the company, they apologized with a promise of full refund, no compensation offered although this was a custom cake and we simply had to get a supermarket cake for a spe... See more

Rated 1 out of 5 stars

Scam company - buyer beware! I ordered a cake before discovering a friend was making a 'surprise' so I cancelled straight away and in plenty of time. Caker street confirmed the cancellatio... See more

Rated 1 out of 5 stars

Absolutely awful!! I ordered a very expensive cake for my husbands 80th birthday well in advance of the date I required it. Waited all day for the delivery & absolutely nothing & when I emailed they s... See more

Rated 1 out of 5 stars

Just ruined my daughter’s 18th birthday party by telling me on the day the cake was supposed to arrive - that it’s been damaged. No alternative & they wouldn’t have told me if I hadn’t have been conta... See more

Rated 1 out of 5 stars

The cake was supposed to be delivered on 30th of January, but it was not delivered at all. I emailed Caker Street asking them to at least ensure delivery by 31st of January before 2:00 PM, as it wa... See more

Rated 1 out of 5 stars

SCAM COMPANY - DO NOT ORDER! I believe this company is a scam. They did not deliver my cake and after the delivery time passed, they sent an email stating the cake was damaged en-route and they would... See more

Rated 2 out of 5 stars

This company would have scored a one star with me were it not for their easy ordering process and wide selection of cakes. Don't be fooled though. Service is very poor. Cake arrived a day late, no e... See more

Rated 1 out of 5 stars

Avoid this unreliable company, the cake was very expensive and tasted like old sugar, that was the taste, it landed in a bin, the cake came one day later, in super smelly outer box. They don't pick... See more

Rated 1 out of 5 stars

When I opened it the whole cake was shifted and it covered the wording that was piped on the base. Some of the macarons were crushed and the top of the cake had several cracks. When we cut the cake an... See more

Rated 2 out of 5 stars

The initial response when I ordered was timely. The cake arrived on time the day before the birthday. Sadly it was completely smashed due to the deliver company. I called instantly and spoke with a... See more

Rated 5 out of 5 stars

Always amazing service and great communication The cakes are also very delicious and well made

Rated 1 out of 5 stars

Cake arrived damaged (topper was smashed) and not like the cake advertised. When I called the customer service, I was told to send a photo and it would be dealt with immediately. I am still waiting... See more

Rated 1 out of 5 stars

Ordered a cake on 21 Oct for delivery on 31 Oct (party was on the 1 Nov). When you order, you have to put in the party date so Caker Street knows when it has to be delivered by. Suffice it to say,... See more


Company details

  1. Bakery
  2. Cake Shop
  3. Cupcake Shop
  4. Dessert Shop
  5. Wedding Bakery

Written by the company

Caker Street is a one stop cake shop for all your occasions. You name it we cake it. We are an online cake shop delivering all kinds of cakes, cupcakes & party accessories the next day all over England.


Contact info


3.3

Average

TrustScore 3.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

70th birthday cake didn’t arrive on time

Ordered a cake for my mother’s 70th birthday. It didn’t arrive on the scheduled delivery date / in time for the celebration. The company promised me a refund but it has not materialised. They are not responding to my emails.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS CAKE COMPANY

DO NOT BUY FROM THIS CAKE COMPANY
I ordered a 16th birthday cake for my daughter it was supposed to be delivered the day before her birthday and due to DHL putting it through the wrong system I did not get it in time!
It arrived on her birthday with a 24hr delay , half her birthday was gone by the time it came and it wasn't there for when she woke up and it was a surprise, a surprise that was ruined because I spent the whole day the day before trying to find out where the cake was! Reason , well DHL didnt scan it in when they collected it therefore it sat for a whole day doing nothing when it should have been delivered the next day! It causes me a great deal of stress and the cake company didnt ring me back and still haven't replied to my phone messages iv left or my watts app messages, they are totally ignoring the whole appalling ordeal.
The cake arrived today on the day of my daughters birthday and let's just say it looks like a child has decorated it! Not worth the extortionate amount it cost me which was £110 and to top it off it wasn't even the right bloody colour! It was bright pink not neutral subtle colour that it is in the picture and half the decoration looked like it was missing on top! Im actually disgusted and iv requested a refund or at least 50% refund but they are ignoring all correspondence including my emails no response at all, poor customer service by ignoring everything, no phone call back no email back and no watts app message back disgusting. Carrie-Ann woolf

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything went with out a hitch…

Everything went with out a hitch website easy to follow so many cakes all looking delicious the hardest part was choosing what cake to have it was a very good experience keep up the good work a very happy customer will recommend thank you

31 March 2026
Unprompted review
Rated 4 out of 5 stars

Exceptionally understanding fella…

Exceptionally understanding fella called Deepak took my order and very helpful. The cake arrived today in perfect condition for a 60th party tommorow with no dramas or delays. Thank you Deepak.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing cupcakes 🧁

I ordered 6 cupcakes which taste amazing. The design was great my partner loved them. They had so many great cake designs on there website. The delivery was well packaged and wasn't damaged which I was worried about. Definitely will order again

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Dennis helped with a very short notice…

Dennis helped with a very short notice order to ensure we received a cake for parents belated 60th anniversary celebration after dad sufferex a concussion and fractured coxic on the day of their anniversary and couldn’t celebrate

25 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER YOUR CAKE FROM THIS COMPANY!

Ordered a birthday cake for my wife’s 40th, the cake was delivered broken apart. I emailed photos of the damaged cake and was sent a reply stating terms and conditions for refunds. Have not heard anything back from this company to offer even a partial refund. DO NOT ORDER YOUR CAKE FROM THIS COMPANY ESPECIALLY IF ITS FOR A SPECIAL OCCASION. Absolutely embarrassing

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Plain iced birthday cake - simply fantastic

I recently ordered a plain iced (large) sponge, with extra writing on it for my husband's 60th birthday party. It was delivered excellently, well packaged and as promised. On opening the aroma was mouth-watering, taking the cake out, it was just perfect and ready for me to personalised. As for eating it, it was light and fluffy with just the right amount of sweetness in the cream and jam and there wasn't too much icing (just right). Totally thrilled and with a huge family, of 8 children and currently 21 grandchildren, I will be making further orders. Amazing value for money and saved me so much stress. Thank you!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordering a cake for my son’s birthday…

Ordering a cake for my son’s birthday was an easy and seamless process. The range of customisation on offer was extensive and welcomed. We ordered a SpongeBob cake and it was fantastic, the kids at the party loved it and everyone wanted to eat Patrick! The cake was lovely, i will definitely use Caker Street again.

21 March 2026
Unprompted review
Rated 4 out of 5 stars

Ordering the cake cake was very easy…

Ordering the cake cake was very easy with lots of options... The cake was very well presented and packaged very well . Unfortunately I know this has no reflection on the bakery but the was never a time slot allocated so I had to take a day of work waiting for it to be delivered...baring this perfect

19 March 2026
Unprompted review

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