I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more
I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more
Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more
Company details
About Cake Box
Written by the company
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Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come. |
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| Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store. | ||
Contact info
United Kingdom
- info@cakebox.com
- cakebox.com
4.5
Excellent
57K reviews
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The cake looked exactly like the…
The cake looked exactly like the picture and was soft. However it didn't taste like mango at all and tasted quite artificial and tasted more like a coconut sponge.
28 April 2026
Delicious cake, great service
I ordered a cake for my mum’s retirement. It was quick and easy to do and no stress to pick up on the day. The cake was delicious and beautifully decorated, would definitely get again!
2 May 2026
The cake looks good
The cake looks good, but the texture isn’t soft enough. The staff are nice and helpful.
1 May 2026
Amazing 21 st birthday cake for my…
Amazing 21 st birthday cake for my daughter. We all loved it 😍
2 May 2026
Really efficient booking
Really efficient booking, lovely service when I collected them and the cupcakes themselves were really good!
22 April 2026
Excellent Service and Delicious Cakes
Great service and excellent cake!
The online purchase was quick and easy — the website was simple to navigate and payment went through smoothly.
This is our second time ordering this year, and the Whitton Cake Box store has been fantastic both times. The cake was amazing; people at our party kept praising it over and over. The service was reliable, on time, and perfect in every way.
We’ll definitely be coming back, and I’m recommending them to everyone who asks about cakes.
30 April 2026
Customer Service is really good
Customer Service is really good. Everything was on time. And the quality of the cake and taste is Excellent!
1 May 2026
Delicious cake
Delicious cake, much bigger than I thought it would be do a bonus. Had to wait for the shop the write the greeting but otherwise all good.
1 May 2026
The chocolate is really nice not too…
The chocolate is really nice not too much sugar aswell really good
23 April 2026
Ordered a last minute cake for my…
Ordered a last minute cake for my daughter and picked it up next day. The cake was, beautiful, great size and delicious. I will definitely be ordering more in the future.
1 May 2026
May use AI-assist with repliesRead more
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Picture topper was damaged
Picture topper was damaged, and lady wouldn’t accept it , so I collected as it is . Because I already promised birthday boy that I’m coming with picture topper on it. 100% dissatisfaction.
1 May 2026
Reply from Cake Box
Dear Milan,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and that the picture topper was damaged and not replaced at the store. We completely understand how disappointing this must have been, especially after promising it for a special birthday celebration.
This is not the standard of service we aim to provide, and your comments will be shared with the relevant store team for review.
We sincerely apologise for the inconvenience caused.
Kind regards,
Cake Box Customer Support
Gross
I bought a cheesecake but it isn't a cheesecake at all. It's just overly whipped cream with a biscuit case. Absolutely appalling!
3 May 2026
Unprompted review
Reply from Cake Box
Dear Maryam,
Thank you for taking the time to share your feedback with us.
We’re very sorry to hear that the cheesecake did not meet your expectations and that you were disappointed with the taste and texture. We understand how frustrating this must have been, especially when the product did not match what you were anticipating.
Please be assured that all our products are prepared following standard recipes and ingredients of highest quality, and this is not the experience we aim to provide
Your feedback regarding the consistency and overall quality has been noted and will be reviewed with the relevant team.
We truly appreciate you bringing this to our attention, as it helps us improve our products and customer experience.
Warm regards,
Cake Box Customer Support
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