I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more
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Review summary
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Reviews shaping this summary
I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more
I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more
Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more
Company details
About Cake Box
Written by the company
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Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come. |
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| Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store. | ||
Contact info
United Kingdom
- info@cakebox.com
- cakebox.com
4.5
Excellent
57K reviews
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Brilliant in both presentation and taste
I ordered this cake for part of a celebration after our church newcomers got their baptism at Easter. The cake was not only beautiful but so nice. It was very light and tasty and everyone complimented it and wanted more.
25 April 2026
A very tasty cake
A very tasty cake, perfect! Presented well. Wifey and family loved it! Thankyou :)
1 May 2026
Lovely Birthday cake
Made an ordered on line and the service was easy and excellent. It was a lovely birthday cake, tho the (blue) dye in the cream dose actually stain ( which was funny when your tongue turns blue and if your unlucky to gets on skin i.e fingers ) just got to be careful if your wearing light colour clothes.... It dose not stain teeth and doesn't last long btw.
27 April 2026
So Happy with Cake Box!!
Cake Box is amazing! I needed a same-day cake for my son’s birthday and they had it ready to pick up that day and it looked and tasted great! All details had been carried out correctly in the cake’s decorations, flavor, and message. I highly recommend Cake Box!!
25 April 2026
May use AI-assist with repliesRead more
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I ordered a cake online for a delivery
I ordered a cake online for a delivery, pre order which was supported to come fresh but it seems it was there for long. Even the teast.
25 April 2026
Reply from Cake Box
Thank you for your feedback Fatima, and we are very sorry to hear about your experience.
Please be assured that your comments have been shared with the store team for review and improvement. We aim to provide fresh products at all times, and our cakes are prepared fresh and are advised to be consumed within 24 hours of collection or delivery.
If there are any concerns regarding freshness, we kindly recommend reporting them within 24 hours while the product has been properly stored, so the team can investigate and address the issue promptly.
Once again, we sincerely apologise for the inconvenience caused.
Kind regards,
Cake Box Customer Support
Richard 70th Birthday.
Quality is very good. Service very good. Would order again.
Thank you.
27 April 2026
Great service every time
Great service every time! The cakes are always amazing and taste delicious. I always order from Cake Box for my kids’ birthdays, and they never disappoint. They can create any theme, and it always turns out perfect. Highly recommend!
2 May 2026
Reply from Cake Box
Hi Alex,
Thank you for your message, and we’re sorry to hear about your experience.
To help us investigate this properly, could you please share your order number along with photos of the cake showing the damage?
Once we have these details, we’ll look into this and assist you further.
Kind regards,
The Cake Box Team
Birthday cake …
I needed a cake for my husbands birthday, I went on line found the cake I wanted, chose the colour icing and the message. Added it to the basket at 12 noon and picked it up at 1pm, it looked great and tasted even better!
Great service, thank you.
20 April 2026
Cake was delicious
Cake was delicious. The delivery was on time as promised. Delivery person was also very polite and support.
2 May 2026
The cake looked exactly like the…
The cake looked exactly like the picture and was soft. However it didn't taste like mango at all and tasted quite artificial and tasted more like a coconut sponge.
28 April 2026
Delicious cake, great service
I ordered a cake for my mum’s retirement. It was quick and easy to do and no stress to pick up on the day. The cake was delicious and beautifully decorated, would definitely get again!
2 May 2026
The cake looks good
The cake looks good, but the texture isn’t soft enough. The staff are nice and helpful.
1 May 2026
Amazing 21 st birthday cake for my…
Amazing 21 st birthday cake for my daughter. We all loved it 😍
2 May 2026
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