Caffè Nero Reviews 

Asked for an extra hot caramel latte. What I got was a warm one with a third of the cup froth. Not the first time this has happened. Took it back and asked for a fresh one last time and got a look of disgust for complaining.

If use in heathrow T2 beware, i bought a beer and i left my card in the card reader by mistake, my plane left 1 hour later and it was used in the sane Cafe nero and 2 duty free shops opposite it, £200 in all , thieving dishonest workers.

My experience is that cafe nero are not following their training correctly
The make cafe latte wrong
Putting the espresso in the cup before the milk is wrong its foam the milk then pour in the espresso
Thank you

Called today at the Ripon cafe. The coffee and cake were okay, the staff pleasant but the premises were disgraceful. The tables were dirty, the floors didn’t look as though they’ve been cleaned for quite a while, the walls looked stained by fluid and the windows seemed to be surrounded by mould.
H & S would have field day.
Never again.

Had not had time to have lunch at home, so popped into Cafe Nero to grab something. Was charged over £10 for a tiny cup of flat white and a barely edible 'italian' ham and cheese sandwich, which consisted of a piece of flat bread with a sliver of ham, hardly there cheese and some pesto. You cannot be serious! I don't mind paying good money for a generous helping of nice food, but this was the worst value for money I have experienced for some time.

Just been into the branch in chipping Norton…. Staff were rude and seemed to have a problem with smiling. I have a disability dog and it seemed like too much to offer to help with my tray then made a comment about the dog. Won’t go there again

Always a delight, excellent staff in Coventry City centre branch, well all the branches I have been to excellent service and coffee always top notch!

The staff at one of your newer branches, Billericay, urgently need additional training for customer service. The team are rude and sullen and make the experience of visiting this branch disappointing. People do not want to be greeted by employees who clearly hate their customers. Cafe Nero please do better and fix this.

Coffee and cake great. Place lovely and warm on a cold cold day. Then noticed temperature dropping. Back door open and front door wedged also. People left and as did so pulled it closed. Staff then rewedged it so obviously intentional.

Paid for a to good to go bag and turned up at Liverpool Lord Street to be told ( we are closed and have no food to give you ).I travelled from L12 to L1 which took me an hour, then got a message after bending at the store to say your order is cancelled ( a bit late after travelling there don’t you think) .So sent a message to to good to go asking for compensation and they said they would do a refund WOW is that the best you can do between you, it wasn’t my FAULT so needless to say the answer was NO, so will delete the app because can’t see the point of saving food but increasing pollution NO POINT

I took photos of the unhygienic, filthy dishwasher stained cutlery at The Designer Outlet branch and was appalled. Not good enough and I hope that the team at head office requests the photos.

Bosh! Lovely pastries; Perfect catering!

Cafe Nero doesn't even have the ingredients to fulfill its Christmas Promotion

Experience- High Holborn - the staff were not even awake or functioning enough to realise they had no cream for their hot chocolate Promotion.

Cafe Nero put out these Promotions but fail to realise they'd need the ingredients to deliver

Cafe Nero take your money and give you a substandard product - not what was ordered or promised or promoted.

Met with an F/U from Cafe Nero staff - " You don't want it?"

Hastings Cafe was not cleaned debris everywhere., The toilets were filthy at 09.15 in the morning.
They obviously haven't got a cleaner. From the amount of dust build up they haven't had one for quite a while .
Won't be going there again.
Poor show for a well known brand

Just got back from cafe nero Banbury and asked for two hot chocolate. The girl seemed fed up.and didn't make enough for my 2 drinks.only to see her top them both up with hot water.we tasted them and it was disgusting.i asked to have them changed but was told no.
Banbury store avoid

Went into Caffe Nero in Headington today.
Filthy Filthy Filthy
Walked out and went ELSEWHERE that was beautifully clean just doors away.
The Wc was filthy, the floor was wet, no toilet paper, sanitary bin was overflowing. The windowsil in house was dirty (very large windowsil here too). The food worktops behind bar were dirty with spills all over them. I sat at a table that had spills all over it and paper residue from a sache stuck into the spills. the seats soft furnishings were dusty and dirty.
All in all Ibring myself to eat or drink in such a pigs sty so walked out.
I feel that such a place wouldn't or shouldn't pass a food hygeine inspection.
DISCUSTING

Atmosphere great, food and drinks even better all staff nice and very professional
(North Chingford)

Other than the volume of the music I really like Caffè Nero. I think it depends which manager is on as to how loud it is but in general the volume setting makes the music very much foreground rather than background. It is highly irritating! That said maybe some people enjoy it. It makes having a conversation difficult though.
It is so lovely when the music is truly background - for gentle ambience rather than it being forced upon you especially if it is a piece of music you don't like.

When the music is loud, people start having to talk louder to be heard and it gets noisy at busy times.

** 14th Dec and someone had turned down the volume - could hear the music but it was so much more pleasant ! Thank you to whichever manager was on today !

Today at 5.35pm I visited the cafe Nero at copper gate in York. What a truly shocking experience from the 2 barista’s on duty . I say on duty one female,dark hair, early twenties , nose piercing strolled passed me in the queue to then stand right next to the entrance and vape heavily which all came in to where I was queuing. The one barista left to handle the queue was the rudest, most arrogant, and
obnoxious person I’ve ever encountered in hospitality. The male was early 20s dark hair nose piercing, and very scruffily dressed his clothing was disgusting and dirty not fit for purpose. I also have to add the female after vaping came behind the counter and started sorting through various items didn’t even clean her hands. I asked if i could get a cappuccino to take away as I was going to miss my train this was met with such hostility. rudeness, he was totally disrespectful and I was made to feel humiliated When I paid the female she quoted the cost, accepted my money and gave me the change with no verbal response which I found totally unacceptable. I asked for her name but the male who was making my drink rudely said we don’t have to give you our names whilst he was looking up at the ceiling. I was made to feel totally humiliated, and very uncomfortable. The lady who was also waiting in front of me said how rude the two baristas were and that she also would be complaining to the company. These 2 individuals are so damaging the cafe Nero brand. I work all over the country for a highly regarded high street retailer, resulting in me being a regular, and also loyal cafe Nero customer . Please resolve this disaster of a branch in such a beautiful city. I certainly will not be visiting this branch ever again.