Caffè Nero Reviews 

Great coffee and great service in nuneaton branch

Me and my son are regular customers we are extremely happy with cafe nero .The service is extraordinary .Joe and the Team are Amazing hardworking and professional. We love this coffee house.

Very disappointed that after making a serious complaint on the contact form Cafe Nero website, 11 days have passed and NO REPLY
The Darlington branch has questions to answer and the place is in desperate need of a deep clean and fumigation, it smells not of roasted coffee but dirty musty smell. where are the area managers that are supposed to watch over a group of stores in one area. This store in Darlington took my money for two coffees but the transaction receipt had a zero amount for my my order, so where did the money go??? this meant, I had no digital stamps and no opportunity to win on the promotional game. Get your act together Cafe Nero!!! It is clearly obvious from the rating score on this site, that you have serious operational issues.

Great coffee, I like that the beans are not burned.
Their brownies are simply the best: moist,full of chocolate and not too sweet.
The individual shop hours may use updates on Google though

Wonderful response from Caitlin. I had a query about the decaf coffee from Cafe Nero Clitheroe. Caitlin went over and above to get to the bottom of my enquiry. True asset to the Nero team !

Despite having raised the disgusting state of the store with staff many times I visited on Sunday and was shocked by the disgusting state of the store, dirty covered in dust and cobwebs. Diry floors old rotten furniture absolutely inbeleivable and looking behind the counter a complete mess and staff not following any hygiene standards at all. Should be shut down and would be if the local councul are afraid of chains like this. Duly reprted to Food Standards to investigate.

Toilets are disgusting

I came to the Cafe Nero at City Airport and asked for a pistachio croissant! Absolutely disgusting!! Pure margarine and factory made, I don’t think I have ever tasted anything like that in main coffee chains!! Awful and unhealthy!

FILTHY DISGUSTING STAIRS UP TO THE TOILETS

Well well well, Caffè Nero. You walk in for a cappuccino, maybe a panini, and what you don’t expect is to be traumatised by facilities that look like they’ve been pulled straight from a Channel 5 documentary about abandoned prisons.

The toilet. My god, the toilet. A seat so piss-stained it could be carbon-dated back to the Crimean War. A seat so horrendously stained it looked like it had been forged in the urine mines of Mordor. Brown and yellow rings etched into the plastic like battle scars, each one telling a story of past horrors. You don’t sit on it, you challenge it. Honestly, I half expected the seat to sprout arms, grab me, and scream “YOU SHALL NOT PASS” while spraying me with urinal cake dust.

The overall vibe of the restroom was “abandoned service station in rural Bulgaria.” Pipes rattling, floor sticky, the faint aroma of despair. I’ve used portaloos at Glastonbury that were more sanitary. I felt like I Survived the psychological damage of knowing Nero could replace this monstrosity for £9.99 at B&Q, yet chose to let it fester like a relic of the plague era.

Caffè Nero, your coffee is fine. Your pastries are fine. But your toilets? An abomination. The piss-stained throne of Satan himself.

I would give 0 if I could
Absolutely dirty stuff, guy was taking baggies out of his nose and then make a Coffee. Disgusting

Staff were very rude towards myself as a customer so I left a negative review on their app and then I got an message from a staff member later that day asking me why I had left the negative review. This is not acceptable behaviour at all how this can be improved if you don’t have your staff contacting the members of public in regards to why they were given a negative review Caffè Nero Northallerton has just lost a very loyal customer.

For me, Cafe nero used to the best 10 years ago so what happened? Now i only use them if there are no alternatives which prompted this review after a flat white and a latte there at one of their outlets at London Gatwick. Both coffees far too hot, couldn’t taste the coffee. Will continue to avoid wherever possible.

Volume of music is ruining everything! It is SO loud. Can't relax. Can't talk or listen to conversation easily. Baristas can't always hear what you say. What has happened to the gentleness of background music. Why has it become foreground. Caffè Nero never reply to any emails to ask them about this ( or even a hygiene issue I've raised ) No interest at all. Such a shame for a reputable coffee chain which was once very sophisticated and gentle. As a loyal customer for which this would be my favourite coffee chain, it is very disappointing.

Toilets are absolutely filthy , rust on everything metal , every bit of plastic is stained yellow , toilet roll holder was smashed , tiles are yellow , literally anything white is yellow and stained , webs in the corner behind the toilet . I’ve never seen a place so ran down , how they pass any inspection I do not know because they certainly don’t get cleaned or taken care of . This was my first visit and certainly my last . The place as a whole is stinking .

Sunderland bridges store

This was honestly one of the worst customer service experiences I’ve had. I ordered a vanilla iced matcha and simply asked if it could be made with a little less ice and a touch more milk. Nothing complicated — just a small adjustment. Instead of being polite, the staff member serving me was dismissive and made me feel like I was asking for something unreasonable. Her attitude was unnecessarily rude, unhelpful, and it completely spoiled the visit. I wasn’t asking for anything extraordinary, just a minor change that other cafés have always been happy to accommodate without any problem.

Here, the service felt careless and unprofessional. For a brand of this size, it’s really disappointing to see such poor customer care.

I won’t be returning to this branch again and I strongly hope management addresses how customers are being treated here. Literally for two spoons of milk.

Went to Cafe Nero in East Street, Chichester. The coffee was ok but we were sitting beneath air con unit. Maintenance man came but before we could move he’d moved the slats to clean them and all the dust/dirt fell onto us/our table. Staff attitude stank when told them. Said the man was just doing his job with a very insincere ’sorry ’. The girl had such a bad attitude, it was quite shocking. Lots of coffee shops in the area so won’t be going to Nero again.

After being ignored at Stratford station Nero headed to Stratford shopping centre Nero. What a difference, efficient friendly and professional with a great revamped decor too!! Thank God for places like this

Top class service at the Nero express branch at Stratford.
Camila and Suzanne were friendly and helpful. Very professional.

Incompetent and rude staff