Caffè Nero Reviews 

So today the 28th of January 2026 I went into café Nero in Egham Surrey for a good to go bag the variety was amazing. The amount was amazing and the staff were absolutely lovely professional welcoming had nice smiles even though it was the end of the day and I was really happy with my good to go bag well done to the staff in the Egham branch.

Decent enough coffee but visiting the outlet near Bath Spa station three staff were there and only one serving and then any customer who needs to use the bathroom have to go to staff to ask for the code to get in. I find that treats customers with contempt. Presumably it’s to keep non- customers from using the facilities but I watched staff give the code to non-customers when they asked anyway.

I have placed a complaint and sent upteen reminders and after over two weeks STILL not reply fro customer support. Dreadful service and drinks and even worse customer Service.

I love the carfe Nero at C S Lewis square Belfast: but every time I go there is at least 4/5 tables taken up by people using free wifi on their laptops. One man no matter what day or time of day he's there, same chair with cold coffee in front of him, I imagine at not they just throw a sheet over him. Today there was a full on meetings going on at two tables. I usually have a pram with me but thankfully not today or I would have had to take him upstairs or sit outside. I love the two girls who work there but they usually are worked of their feet: I understand this is why the place could be cleaner. I don't think the floors have not ben mopped in a while and the furniture is dirty and very worn. One chair, especially, when you sit on it your looking at your feet, as you are folded in two. This place is always busy as its the only chain on this part of the Newtonards road, I love this cafe, pity about those few things.

Cafe Nero Kings Square York. Called in for a coffee and a snack. No flapjacks left so opted for oatmeal and cranberry cookies. When we got to our table, turned them over and found they were burnt! Took them back for a refund and member of staff told me that’s how they were supposed to be. I informed him that I am a retired Env Health officer and these cookies were most certainly burnt, and not to expectation as quality food. Reluctantly they refunded me £5-80!

Quality coffee and snacks. Quick, polite service. Range of seating from comfy, laid back, to wooden seats at tables suitable for laptop/tablet work. Guildford shop is usually busy but is reasonably clean. Staff seem to want to do a good job.

Best coffee of all the major outlets, but don’t expect a napkin. If I am offered one, I get one. That’s it. Most places don’t even have them on the shelf next to the water/sugar. I can’t understand why they are so tight with them.

APPROX 6Pm Wednesday 17/12
Customer serive was rubbish, no smile, nonchalant attitude, only one staff member on

Drinks were cold as he was serving other customers

Went in there for a coffee, I wanted to pay with cash but was told I could only pay by card so I left, these people are always moaning about costs but they can afford to turn away paying customers.

Staff friendly and dog friendly. Food delicious, no reasons to complains

Caffe Nero London Bridge staff are jobsworth these youngsters full of attitude and ill mannered, have no good values and plain rude. Why would you want to spend your money at these places with staff so arrogant.

Staff inability/unwillingness to confront selfish, unhygienic customers who think it’s OK to put their stinking dogs on soft covered arm chairs and settees in a crowded Cafe with long quests waiting for coffee and seats. There are no signs (I agree should not be necessary) saying “Dogs Welcome but only on the floor” Plus customers clearing and wiping dirty tables. This is not a “one of observation” it’s most days.

Café Nero Luton airport kiosk Sanam serve me such amazing hot gingerbread latte. One of th best coffees I ever had. Thank you for you professional service and smile.

Caffè Nero John Lewis Westfields Shepherd’s Bush…. My 1st and last time.
1-No Innocent Smoothies- Apple juice was ok and I’m guessing the usual clientele is not frequently children…
2- Vegan aerosol cream No( even the mention of it they’d Never heard of it and I’ve had it at Caffè Nero’s before )
3- Gingerbread Latte, Oat milk and cow’s milk aerosol cream “ When I ask for a specific specialty drink -IF ANY of the components/ingredients are not available I Expect to be told upfront before Ordering ( My daughter had had one the day before in Uxbridge- so delicious) No mini Gingerbread sugary men “we’ve ordered them but they didn’t come “ I replied saying BUT you need to tell me Before I order the drink will not be as advertised- complete
4- I’m 57yrs and and had my 2 yr old Grandson in a pram …… absolutely no offer to bring the 2 hot sandwiches over or the hot drink
5- I had to take the child in the pram to a vacant table quite a way from the Barista…. Go back for the tray with 2 overhanging large plates- I had to rearrange to be safe for me to carry- with the 2yr old back to the table ….. then I had to go and look for a high chair - No visible sight - because they’re stored behind a wooden partition and not visible until you walk around But I asked and was pointed in the direction of where they were - the opposite end of the open caffe to where we could sit and almost “out of the way “ rather than close to the Till so anybody needing a high chair could SEE them and easily get one to wherever they had sat.
Positive- The cheese & tomato toastie the 2yr old had he absolutely loved ( as he usually does ! My Vegan bake tasted old - dried edges
6- 2 Baristas:- the one who served me and did not tell me the Gingerbread Latte was missing an ingredient and his whole characteristic was as if I was part of a conveyor belt of customers NOT How I’d sat 80% of my experience at Caffè Nero’s usually is….. the 2nd Barista - smiling, helpful as soon as I asked about the high chair he replied and pointed and just came across as a more customer service friendly and efficient person.

Just a point that they offer Soya,Oat, Almond and Coconut milk but when it comes to “Cream- aerosol “ this one didn’t even seemed to know there is a plant based aerosol…. And yesterday the Barista did know and immediately left lied in the fridge - But I was Not surprised when I apologised that there wasn’t any- So These “Signature drinks”in Autumn or at Christmas are Not inclusive of anybody who is Lactose intolerant or chooses a plant only diet - just carry on with your usual drink- nothing special for you ….

Total rubbish. How many accounts do you need with this company. I have no idea where they have sent my missing stamps. I have given them photo shot of my app and number but that did not work and I am still waiting for a response to my origional complaint. Is it no wonder their score is so poor.

Called in to Bournemouth outlet.
I asked very specifically if the festive specials were valid with the octopus free drink code.
The barrister said yes. So I ordered one and a fruit tea for my wife.
I specifically said to discount the festive drink.
But the tea was discounted.
When I quirked why the same barrister then said festive specials were not included.
I said ok I will have a mocha instead then but they would not give me the discount on the mocha either.
I walked out in disgust at the way I was treated and humiliated.
Absolutely disgusting way to treat people who were loyal customers.

The orange hot chocolate is pretty horrible

I thought it was going to be like a drink version of Terrys chocolate orange but instead it tastes like mulled wine mixed with hot chocolate which is a really jarring combo

They let me exchange my drink for a different one so I tried the Baileys tiramisu one. Unfortunately this tasted even worse. I’m normally a Baileys fan but this just tasted like straight whiskey despite having no alcohol in it

So in the end I just drank some tap water.

To balance this review out I would say I do normally enjoy their regular hot chocolates and their festive drinks are normally better than this!

Next Xmas I’m hoping they do a cherry chocolate gateau festive hot chocolate (or an orange hot chocolate that tastes like orange chocolate!) instead of trying to over complicate things

Ok, so coffee is nice here, every time I walk in and ask for my lattee this fella always says "would you like the new blend today".
after saying no all the time I thought I'd ask how much extra it would be. 30p he said.....ohhhh I see so you don't tell the customer this...very sneaky I think...
UPDATE ITS NOW 17th NOV.
and there still cheating us out of more money..let your ruddy customers know that they HAVE to pay extra

Great Coffee - decent value

Cafe Nero Gateway Retail Park Cheltenham. Not a good experience, internet not working and lots of small flies in the cafe, not enough staff, tables not cleared and left dirty.