Byrna Technologies  Reviews 405

First off, my call was promptly answered by Rachel M. and she immediately offered to assist me. I had a customer who purchased a Byrna LE Launcher. The magazine became stuck in the gun. Rachel offered advice on how to remove the magazine. The advice worked. But upon inspection, it was easy to determine that the magazine had a flaw in the spring and screw attachment. Rachel said that she would immediately send an email with instructions on what to do next.

I took pictures of the magazine documenting the issue and submitted to Byrna.

Later in the day, my customer returned with another problem. A bolt and nut had come loose and fallen out. I advised Rachel of this second issue.
Long story short, with Rachel's assistance, Byrna offered to send a replacement magazine and said that they appreciated my comment's regarding loose bolts and nuts. Rachel said that she would pass on my comments to Quality Control. But Byrna remedied the situation immediately and without any hassle.

Perhaps that best part of this unfortunate situation was the way Rachel handled my issue. The positive points were:
1. My call was answered immediately.
2. Rachel offered sound advice on how to remedy.
3. When the root cause of the problem was determined (flawed magazine), Rachel offered to send a replacement.
4. Throughout the several day process, Rachel would answer my e-mails almost immediately.
5. Rachel acted as if she truly cared about the situation and wanted my customer to be satisfied with the solution.
6. When one thinks of Customer Service, Rachel demonstrated how First-Class Customer Service should be done. I think that Rachel "sets the bar" in her field.

Byrna Launchers are a great product. I have sold many of the LE and SD models. Until this time, my customers never had a negative experience. The Launcher is so popular in my area that it is sometimes difficult to keep them in stock.

Having the Customer Support Service provided by Rachel simply reenforces that Byrna wants to make a great product and they absolutely stand behind their products.

As a Dealer I am very pleased to sell Byrna products. And, I have many very satisfied customers.

Overpriced garbage. Novel idea except the pellets burst in the gun leaving you with a toxic chemical spill to clean up and yes this is nasty stuff if it gets on you hand. I've had 3(three) pellets rupture three different times in the gun (clip) while the gun(toy) was in a hard holster in a laptop bag in the back of my motor home. Not being tossed around or abused. Also I'm not sure how they are arriving at the FPS numbers but these things are weak. Anyone with a jacket on is going to keep coming at you unless they stop to breath this crap in.

Had the hand gun for less than a 2 years, shot it only hand full of times, the pistol started jamming on me and is miss firing, the trigger is getting stuck. Was told to send it in but there will be a Charge for the repairs. Not happy with the purchase, would not recommend, also the gun when it works is not very accurate, the bullets go in different direction each time you shoot.

Extremely happy with Sam who helped me through her advice and getting my purchase into the system. Couldn't have asked for a better experience. I feel very comfortable with my purchase, the advice I got to all my questions, and the time she spent with me to complete the purchase. Great experience!

Great customer service and how nice that they respond quickly to the "submit" button on their site!

I know nothing abt fire arms so i was very fortunate to speak w/Maria. She was full of information & knowledge! Most of all, she was so patient no matter how many (probably) dumb questions that i asked and how many times i probably repeated the same questions. After our conversation, i came away knowing exactly what i wanted to purchase whereas before i was completely clueless. I am in her debt & very grateful. She deserves a raise or an extra wk of pd vaca or both:)
Also, i spoke w/Maria more than once. After speaking w/her the first time & as a day or so went by, i had more ?s & when i clld bck, I got Maria again! Unlucky for her hving to put up w/me again but very lucky for me!!:)

What made my experience, worth while. Is you all, deeply seem to care, about your products and those who purchased them.

Maria was extremely helpful. I found I was doing so many things wrong. I had a wrong understanding of which projectiles I was to use for what, and why. Why some can be stored in a magazine for quick use when needed. I thought wrongly after reading instructions that no projectiles can be stored in a magazine and I wondered how I could ever possibly be ready in an instant when needed. Oiling issues, help with setting up my warranty. I did not have a purchase order number on my receipt. She sent videos of how to fold my target tent (unfortunately I still need the videos she sent since my Linux operating system did not show the videos just the words and a blank where the video should have been. I have replied to make sure I do get access to the videos anyway. Still needing to learn how to fold my target tent back into the circular bag it came in. She helped with so much that I felt I had sooo much more understanding, clarity, and ability to use my new bryna SD so much easier. She was SO helpful. Thank you for giving such wonderful help! The phone assistance cleared up misconceptions about videos and directions and Maria was perfect for what I needed.

I’ve had some issues with my SD. I own quite a bit of launchers and I emailed the company about a defective launcher I emailed them. They emailed me back pretty quick. I like their customer service parts and service thumbs up five star review. .!! This is Shaun From Canada 🇨🇦🇨🇦🇨🇦

The Byrna representative was so pleasant and easy to work with. She answered all my questions thoroughly, had great product knowledge, processed everything very efficiently. She was perfect--I wish all customer service reps were like her!

The Bryna company advertises home security and safety. The literature does NOT disclose a serious weakness. The CO2 cylinders are a weak point. I used the Bryna for wild animal control. And fired a few times. When I was surprised by wild animals the Bryna would not discharge. I "discovered" that the CO2 cylinders DO NOT SEAT WELL, and the seal allows the CO2 to leak within (per Bryna 24 to 48 hours). This renders the "technology" worthless for home defense. In order to have a "useable" deterrent for home protection you MUST NOT have a punctured cylinder in the product. When I reported the problem, I received weak excuses including that if one "stores" punctured cylinders in the product you must keep the entire product pressurized.
Those of us familiar with CO2 powered products understand that seals protect the integrity of system. BE WARNED OF THIS PRODUCTS DEFECIENCY for the protection of your family.

I have been asked to edit the review after reading the Byrna reply.

The equivocation and evasion of the ISSUE is obvious to any reader. Rather than blame the user and assume a lack of understanding, it would have been HONEST to address the issue. The Byrna seals are a problem for a successive use on the same cylinder.
What Byrna advocates in their lame reply is a procedure calling for disposal of a cylinder after a single shot is fired. EXAMPLKE to aid Byrna in understanding: Assume a "user" fires a shot at preditory animals on Friday night. But Saturday morning the coyotes come back...Per Byrna, the "user" must replace the cylinder after a single shot. Its not a double trigger pull issue. Its a bad seal. The user can double pull to pierce the "new required" cylinder. And solve the seal defect....or Byrna can fix the defect and advertise HONESTLY. Remember I asked about the longevity of the cylinders BEFORE purchase and what I was told was FALSE.

Kayla P was wonderful. She took time to answer all my questions. Kayla was very knowledgeable and I felt like I was very important to her and the company.

A great product that meets an important need! Good options to choose from. When I had a question, Rachel responded promptly and respectfully with a kind offer to make up for what she wasn’t able to do. I feel like I’ve become a part of the Byrna community. Love it!

Amazing products and service. Stop hesitating and start defending!

maria d was very helpful and friendly. she resolved my issue quickly. I love the product as well and would definitely recommend it for anyone

I have the bad guy repellent clipped to my purse. Safer than carrying a gun.

Byrna Customer Support is always excellent! Samantha responded to my multiple inquiries quickly and competently. He answers were clear and to the point. Her attitude and professionalism is a strong, positive reflection on Byrna products and the entire Company’s culture. Customers appreciate reliability of the products they purchase and the support they might need, and Byrna delivers on both counts.

Excellent customer support. Samanta D. provide the expertise that I needed to complete my order. Samanta D. exhibited excellent customer service and was very knowledgeable.

Byrna did a wonderful job today for me. I have never had a company to act so quickly answering my question and shipping me my product request. This company is the path of greatness.

Best company that customer service helps and is sincere in there efforts to help. I would recommend the product and the support they give.