Bylunasandals 

I am still waiting for a response from them after at least 30+ emails and messages. They flatly refuse to answer. I have reported them to Consumer Affairs. At this point, it’s not the money, but blatant lies from them.
“Australian owned”, um. No. No ABN either
“Exclusive design”. Then why does Temu have them?
“Shipped from Australia” . Another lie.
Just don’t know what to do from here.

No receipt or email documentation. No idea how to find out why.

Don't buy from this company, the shoes are absolute rubbish. Plastic moulded bottoms, no orthopedic at all. They smell so bad they are giving me a headache. Not Australian Made at all. Please beware and don't buy from the. Supposed to be half price at AUD$54 what a joke. Come in spinner..... disgusting

Absolute RUBBISH
Small fit
No return
No refund
Don't waste your time on this crap

I thought this was an Australian Company...SUCKED IN..crappy glued rubbish shoes.

Take ages to come, they look nothing like the photo, they are rubbish. When asked for a refund told no refund on sale items. They are over priced. They claim arch support but there was none only a piece of fabric cut to the shape. They don't answer emails properly. Stay away from this company!

If I could give 10 negative stars for this Chinese company I would. I ordered shoes for my aunt on 5/10/24, I still have not received it as it was sent by Aramex another useless Chinese company. Delivery times stated on their web page 3 days from purchase I have been waiting 3 weeks! The replies to my emails were robot replies, the same thing over and over. Do not buy from By Lunas Australia they are a scam company and will not refund my purchase money! Why the Australian govt let these scammers operate in Australia and blatantly rip people off is so wrong!

What scamming mongrels, my sandals took months to arrive, definitely thought I had lost my money and when my 'Orthopaedic Sandals' (NOT!) arrived, they were rubbish plastic moulded crap, weighing 195gm, they resemble barbie doll shoe quality, no branding, nothing at all apart from 39 stamped on the sole, plus they wreak of a dusgusting cheap plastic stench. DO NOT Purchase from - 'BY LUNAS AUSTRALIA'

Very disappointing
The quality is very poor.
I didn't even get shoe laces.
Wouldn't recommend
This cheap product.

Scam Company. Worst company I've ever dealt with Took weeks to arrive. They sent the wrong size and not orthopaedic as advertised and now they say can't get a refund because the shoes were on sale which is irrelevant as if they sent the right size I wouldn't need a refund.
Have an email thread a mile long while they try to justify not giving me my money back. Said they'd send another pair if I paid postage (no), then asked me to measure the shoe and send a pic so they have a look at the size of the shoe (haha). Have reported to ACCC, e-consumer, Facebook, paypal.

Not Australian!!! They are cheap rubbish from china, do not waste your money

Worst customer service ever. Like below no items delivered, 100 of emails of excuses. I’ve been waiting for 3 months 😡 and they keep sending me promotional emails, like seriously 😒
I will be reporting them to NSW Fair Trading who also provide support and deal with complaints regarding consumer goods and services.

Do not buy from this company, ordered in March 2024, 100s of emails I have sent with same excuses of product delayed, still looking into the delay. Was told I was refunded as at 11/8/24, numerous emails sent, requesting remittances of payment, still nothing, As of today they have now said as below email.
We're sorry to hear about any disappointment or inconvenience you experienced with your recent purchase. While purchases made during a sale are generally not eligible for return/refund, we'd still like to offer you a complimentary product/item that you can explore from our collection. The product will be free, but shipping and handling fees will apply.
Please let us know if you're interested in this solution or if you have any other questions or concerns. We're here to help and want to ensure your complete satisfaction.
Thank you and have a great day!
And they say have a great day🙄

Wouldn’t ever buy from them again the shoes were of very poor quality.
They came squashed and with marks on them, when I asked for a refund I was told they would not give me a refund but I could pick something from there website so I’m stuck with shoes I would not wear .
Never again I will buy off them !!!!!!!

Absolute scammers, 7 wks and still haven't received my item. I'm now blocked from their site, and the security on my phone, pops up a warning.

STAY AWAY FROM THIS WEBSITE.
Never received my order and yet I got are message that my package had been delivered. SCAMMERS.The tracking number is invalid and the company is in China.
They do not deserve are single star.

This company is fraudulent. They advertise as an Australian company take your money and operate in china. I'm so angry that these type of people get away with stealing as there's no way of contacting them. DO NOT BUYFROM THEM THEY ARE SCAMMERS
I've never received my shoes

Don’t go near this company. I don’t even believe it exists. Ordered three pair of shoes they never arrived and they never responded to multiple emails. I used after pay to purchase and they say tuff luck.

This company is false and misleading.DO NOT BUY FROM THEM. I place an order on the 22 July it's now the 4th of September and they keep saying my order has been sent but the tracking number isn't valid. I bought through afterpay and they are no help either. I will keep pestering them until I get a refund. This so called company are scammers and they need to be stopped!