Buy&Ship Reviews 

1,412
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers had a great experience with this company. Customers frequently praise the seamless international shopping process, noting that the platform makes forwarding desired items from overseas extremely straightforward and reliable. Many consumers highlight the user-friendly interface and efficient parcel consolidation features, which help reduce shipping expenses while ensuring purchases arrive safely. However, some people mentioned that delivery times can occasionally be quite slow, especially when packages experience unexpected delays at warehouses. A few reviewers were also dissatisfied with customer support, reporting unhelpful responses and prolonged communication loops when attempting to resolve missing or delayed shipment issues.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a mix of satisfaction and severe... See more

Service

Reviewers share mixed feedback about the service, noting both high satisfaction and severe frustration. Many... See more

Product

Users describe ambiguous interactions with product, reflecting a split opinion among reviewers. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as opinions are sharply divided. Many consumers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the seamless process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 4 out of 5 stars

The service is great and reliable. What would make it a better experience is faster/swift notification once the they're shipped after consolidation. My experience was that "ready to ship" status was q... See more

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

Pretty seamless process, don't ever try to use their website, I think they gave up building it, its a mess that doesn't load. But the app is easy to use & gives options to buy on your behalf or to shi... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,412)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Using the proxy service and the…

Using the proxy service and the purchase was done quickly but unfortunately, no updates were given when one of the items was out of stock until I received the parcel.

Should have a WhatsApp number for customer services.

22 July 2026
Rated 5 out of 5 stars

Overall

Overall, I had a good experience with this purchasing service. The ordering process was smooth, communication was clear, and the item arrived safely in good condition. Everything was handled professionally, and I appreciate the effort. Thank you for the great service!

22 July 2026
Rated 5 out of 5 stars

BuyandShip

I have shopped on overseas sites on numerous occasions, and shipped through BuyandShip… notifications on delivery, receipts, transitions and delivery to my home are timely and issues are addressed promptly within 24 hours max. Fees and charges are reasonable and items are delivered well packed and in its original packaging (e.g. Amazon packages). I will use BuyandShip going forward.

22 July 2026
Rated 1 out of 5 stars

BnS denied responsibility losing my package

I still couldn’t get over how BnS lost my package and denied responsibility. They explained to me, but with conflicting explanations that didn’t add up the reasonability. It is not rocket science - USPS tracking says my package arrived at BnS Portland Warehouse, but BnS claimed didn’t.

22 July 2026

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