Buy&Ship Reviews 

1,415
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers had a great experience with this company. Customers frequently praise the seamless international shopping process, noting that the platform makes forwarding desired items from overseas extremely straightforward and reliable. Many consumers highlight the user-friendly interface and efficient parcel consolidation features, which help reduce shipping expenses while ensuring purchases arrive safely. However, some people mentioned that delivery times can occasionally be quite slow, especially when packages experience unexpected delays at warehouses. A few reviewers were also dissatisfied with customer support, reporting unhelpful responses and prolonged communication loops when attempting to resolve missing or delayed shipment issues.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a mix of satisfaction and severe... See more

Service

Reviewers share mixed feedback about the service, noting both high satisfaction and severe frustration. Many... See more

Product

Users describe ambiguous interactions with product, reflecting a split opinion among reviewers. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as opinions are sharply divided. Many consumers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the seamless process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 4 out of 5 stars

The service is great and reliable. What would make it a better experience is faster/swift notification once the they're shipped after consolidation. My experience was that "ready to ship" status was q... See more

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

Pretty seamless process, don't ever try to use their website, I think they gave up building it, its a mess that doesn't load. But the app is easy to use & gives options to buy on your behalf or to shi... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,415)

244 reviews in the last 12 months

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Rated 4 out of 5 stars

Around the world shopaholic

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes it takes very long to even depart from the origin warehouse eventhough the parcel has reached there quite a while. Other than that, I am okay with the packaging and so far never missed an item in my parcels.

22 July 2026
Rated 5 out of 5 stars

Great Experience So Far

I have been using Buy&Ship for about 3 months. So far the service has been excellent. The shipping time and cost are reasonable, and the customer service was very helpful.

14 July 2026
Rated 5 out of 5 stars

Great service

Great service, easy to use and prompt customer service! No issues with using them so far, great app as well.

13 July 2026
Rated 5 out of 5 stars

Five Years of Trust – My Honest Experience with BuyandShip

I've been using BuyandShip for more than five years, and it has consistently been my preferred international shipping service. Throughout that time, they've proven to be reliable, professional, and trustworthy. Their shipment consolidation service also helps save on shipping costs without compromising reliability. If you're looking for a shipping service with a proven track record, transparent processes, and consistent reliability, BuyandShip is definitely worth considering.

20 July 2026
Buy&Ship logo

Reply from Buy&Ship

Hi Jason,

Thank you so much for your kind words and continued trust over the past five years. We’re delighted to hear that our service has been reliable and helpful for your shopping needs. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Extremely reliable service

Extremely reliable service
Long-time user of BuyAndShip service, they have been consistent so far with zero issues from their end.
The only honest downside I can think of is that they can take a bit of time, but if time is not an issue, they are always reliable in my opinion. I feel like not many people leave positive reviews about BnS enough, so I may as well contribute this to provide some levels of reassurance.
Highly recommend people to give them a try (:

17 July 2026
Rated 1 out of 5 stars

Paid to Ship an Empty Box

I used BuyandShip's buying service to purchase two Philips Hue lights from Amazon UK. Each light is supposed to weigh around 2 kg in its original packaging.

After BuyandShip purchased and consolidated my parcels, I noticed something odd. One package was recorded at around 2 kg, while the other weighed only 900 g. I thought it seemed suspicious but decided not to raise it at the time.

When the shipment finally arrived, my concerns were confirmed. One box contained the light as expected. The other had clearly been resealed and contained nothing except cardboard packaging. The actual product was completely missing.

This means I not only lost an expensive Philips Hue light, but I also paid international shipping fees for an empty box.

This is not a case of an item simply being omitted from the shipment or lost in transit. An empty box was sealed and delivered all the way to me. Somewhere along the logistics chain, something went seriously wrong, and the fact that the package weight was already significantly lower before it reached me makes the whole situation even more concerning.

I have provided photos and an unboxing video to support my claim and hope BuyandShip conducts a thorough investigation. Until then, I cannot recommend using their buying service for expensive items, as this experience has completely undermined my confidence in their handling process.

26 July 2026
Unprompted review
Buy&Ship logo

Reply from Buy&Ship

Hi JK,

Thank you for taking the time to share your feedback. We regret to hear that your experience did not fully meet the level of service we strive to provide.

After reviewing our records, we noted that this order was placed through a proxy service, and we will therefore provide comprehensive after-sales support. Based on our CCTV footage and weight records, one of the two parcels appears to have arrived at our warehouse with a lower weight than expected. Our preliminary assessment is that the item may have been mispacked during fulfillment by Amazon.

Our customer service team has contacted you to request photos for further processing. As a next step, we will reach out to the Amazon seller on your behalf to explore possible resolutions. We will keep you updated and provide available options as soon as we receive further information.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

Bought 4 lights that came in 4 separate…

Bought 4 lights that came in 4 separate parcels. 2 delivered. 2 stuck without any information to me. Until I questioned, customer service told me the item declaration was having issues. But all 4 lights were declared the same way! And why no information until I questioned? And customer service was extremely unresponsive! Until now still cannot give me an estimate of the delivery.

15 July 2026
Buy&Ship logo

Reply from Buy&Ship

Hi Alvin,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

Although all items were shipped at the same time, parcels may occasionally be selected for customs inspection, which can result in them being held and released separately. This may cause delays affecting only part of the shipment, even when all items were declared identically.

We understand your frustration regarding the lack of timely updates and are actively working to improve our communication. Based on the latest information from our last-mile delivery partner, the remaining two items were expected to have been delivered on 25 July 2026. If you have not yet received them, please do not hesitate to contact us so we can assist you further.

Thank you for your patience and understanding.

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