Buy&Ship Reviews 

1,397
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers had a great experience with this company. Many customers appreciate the ability to purchase unique products from around the world that are not available locally, often highlighting reasonable shipping rates and effective consolidation services. The service is frequently described as reliable, professional, and trustworthy, with many noting smooth processes and safe delivery of items. People often praise the customer service for being responsive, helpful, and prompt in addressing concerns. However, some customers also noted that delivery times can be lengthy, with packages sometimes taking a long time to depart from warehouses or requiring shipment via Hong Kong first. A few other people also felt that customer service could be slow and unresponsive, sometimes providing conflicting information or shifting blame. Additionally, a few reviewers reported issues with lost packages or shipments that went missing for extended periods.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with some customers praising the timely updates,... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising its reliability, efficiency,... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the service as the "best buy and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising prompt and... See more

Response time

Consumers find response times to be ambiguous, with many reviewers expressing frustration over slow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 4 out of 5 stars

What’s great is that the product I bought isn’t sold in my country. The waiting time was quite long since it came from far away, but it was worth it. The price isn’t really the issue here, as it becom... See more

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

Fast processing when product arrive in warehouse. One feedback is that if the company can consider forwarding service directly from the warehouse instead of going through HK as it lengthens the time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,397)

224 reviews in the last 12 months

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Rated 4 out of 5 stars

Pretty seamless process

Pretty seamless process, don't ever try to use their website, I think they gave up building it, its a mess that doesn't load. But the app is easy to use & gives options to buy on your behalf or to ship to some WW locations, think I tried to buy something in Germany, but they had no warehouse so had to ship to the UK, so I expect UK shipping to me to be a little expensive. Overall items arrive timely & in great condition which is whats important.

20 July 2026
Rated 3 out of 5 stars

Please improve the purchase request time!

Good for parcels consolidation and expensive bulky items but charging extra just to send a request or an offer to the seller when the buyer could do all of that is just excessive, not to mention how long it takes just to initiate the purchase!

After negotiating with the seller, I'd have to pay B&S and pray their agent quickly snags the deal before someone else with a quick hand comes along. It would be nice to have agents handling different timezones and not just stuck to the "within 24 hours" period. Imagine having to wait over the weekend.

Think twice before you engage them for highly coveted or liquid listings such as Pokemon products.

18 July 2026
Rated 5 out of 5 stars

I Love Buy&Ship!

Super happy! Managed to get what I wanted from overseas using Buy&Ship and saved so much compared to buying directly from the official website. Will definitely be using it again! ✨📦

24 July 2026
Rated 5 out of 5 stars

Literally the best buy and ship…

Literally the best buy and ship platform! I have made multiple orders, be it proxy buys or just a forwarding my overseas purchases. The website and pricing are clear and easy to understand, and there are no surprises. Highly recommended.

9 July 2026
Rated 5 out of 5 stars

Great experience with Buy&Ship

Great experience with Buy&Ship! Tracking was updated throughout the journey, delivery was on time, and my parcel arrived well packed and in perfect condition. Will definitely use them again.

13 July 2026
Rated 5 out of 5 stars

As a 1st time user

As a 1st time user, the proxy buying service was fairly easy to navigate and the updates are pretty good. As items are properly delivered, this may be my new avenue of buying things overseas instead.

23 July 2026
Rated 3 out of 5 stars

Charged extra due to their mistake and delayed shipping

I’ve never had a missing parcel so that’s great. But I have to mention that there’s one they weighed it wrongly the first time and they charged me extra right before shipping it out. As they would get you to pay during consolidation which I did but once it reached the stage of shipping it out of Hong Kong, they charge me an additional $21. If they have weighed it correctly the first time, I would’ve consolidated my shipping in another way and perhaps saved some money and also not have delayed shipping because of this hiccup.

17 July 2026
Rated 1 out of 5 stars

I don't know why the customer center exists

"We can notify the warehouse to verify shipment to confirm if it contains your other jackets, should you require this service, and there is no extra cost. Kindly let us know your decision." ??? Ha. They said like they are giving me a huge offer. They think I am stupid or was born yesterday. If they checked my orders and email history from their server, I didn't have to waste my time and money. I don't know why the customer center exists.

21 July 2026
Buy&Ship logo

Reply from Buy&Ship

Hi customer,

Thank you for taking the time to share your feedback, and we’re sorry for the frustration you’ve experienced.

To clarify the situation with your order: the reason there were two shipments under one proxy order is that the merchant dispatched the items separately, even though they were placed under a single order. This can happen when items are shipped from different origins as part of one order.

Our offer to notify the warehouse and verify the shipment was not meant to sound like a special favor, but rather as part of our standard support process to make sure your items are correctly tracked and delivered. We understand your time is valuable; however, some clients prefer that we do not open their boxes to check the contents, so we always seek your permission before doing so.

If you still have any unresolved concerns, please contact our customer service team, and we’ll be happy to assist you promptly. Thank you for your understanding and patience.

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