Buy&Ship Reviews 

1,352
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers had a great experience with this company. Many customers appreciate the ability to purchase unique products from around the world that are not available locally, often highlighting reasonable shipping rates and effective consolidation services. The service is frequently described as reliable, professional, and trustworthy, with many noting smooth processes and safe delivery of items. People often praise the customer service for being responsive, helpful, and prompt in addressing concerns. However, some customers also noted that delivery times can be lengthy, with packages sometimes taking a long time to depart from warehouses or requiring shipment via Hong Kong first. A few other people also felt that customer service could be slow and unresponsive, sometimes providing conflicting information or shifting blame. Additionally, a few reviewers reported issues with lost packages or shipments that went missing for extended periods.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with some customers praising the timely updates,... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising its reliability, efficiency,... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the service as the "best buy and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising prompt and... See more

Response time

Consumers find response times to be ambiguous, with many reviewers expressing frustration over slow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 4 out of 5 stars

What’s great is that the product I bought isn’t sold in my country. The waiting time was quite long since it came from far away, but it was worth it. The price isn’t really the issue here, as it becom... See more

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

Fast processing when product arrive in warehouse. One feedback is that if the company can consider forwarding service directly from the warehouse instead of going through HK as it lengthens the time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(1,352)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Using the proxy service and the…

Using the proxy service and the purchase was done quickly but unfortunately, no updates were given when one of the items was out of stock until I received the parcel.

Should have a WhatsApp number for customer services.

22 July 2026
Rated 5 out of 5 stars

Overall

Overall, I had a good experience with this purchasing service. The ordering process was smooth, communication was clear, and the item arrived safely in good condition. Everything was handled professionally, and I appreciate the effort. Thank you for the great service!

22 July 2026
Rated 5 out of 5 stars

BuyandShip

I have shopped on overseas sites on numerous occasions, and shipped through BuyandShip… notifications on delivery, receipts, transitions and delivery to my home are timely and issues are addressed promptly within 24 hours max. Fees and charges are reasonable and items are delivered well packed and in its original packaging (e.g. Amazon packages). I will use BuyandShip going forward.

22 July 2026
Rated 1 out of 5 stars

BnS denied responsibility losing my package

I still couldn’t get over how BnS lost my package and denied responsibility. They explained to me, but with conflicting explanations that didn’t add up the reasonability. It is not rocket science - USPS tracking says my package arrived at BnS Portland Warehouse, but BnS claimed didn’t.

22 July 2026

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