Buttercup Pet Products Reviews 

234
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the high quality and sturdy design of the products, particularly the bottle holders. Many find these items very useful and easy to fit, simplifying tasks like refilling water and cage cleaning, often calling them a "game changer" for pet care. However, some customers noted significant issues with delivery, experiencing long delays, non-arrival of products, or weeks for dispatch, even with express delivery. A recurring concern was the lack of communication, with many reporting no response to their inquiries about order status.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers praising the products as well-made,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting that items were... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting fast postage and prompt... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are generally well-made, sturdy, and of... See more

Response time

People report negative experiences with response times, citing a lack of communication and acknowledgment... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Company replied

Rated 2 out of 5 stars

The hay rack I ordered was fine no issues. But the length of time for buttercup pet products to dispatch it was unreasonable and well beyond their website stated timings. I emailed to chase it up and... See more

Company replied

Rated 5 out of 5 stars

I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.4

Average

TrustScore 3.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(234)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Water bottle holders

Quick delivery and great product.
Bought the water bottle holders and they are great, so much better than the wire twist ties!!

5 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much! :) :)

Rated 5 out of 5 stars

Great design

Great design. Simple & strong. Perfect for placing in our purpose made Guinea pig area. So nice to have screws provided! Thank you!

4 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for your feedback! :)

Rated 5 out of 5 stars

I bought the cage mounted bottle…

I bought the cage mounted bottle holders. They are so easy to fit to the cage and look great. One of my guinea pigs is a noisy drinker and these holders have quietened him down alot! Thank you!

1 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is amazing to hear! They do help with the drinking noise don't they! :)

Rated 5 out of 5 stars

Well made product

Well made product, good price, arrived promptly. Saved me lots of hassle refiling my rabbits water bottle. Cute too 😁

8 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you!!! :)

Rated 5 out of 5 stars

Excellent product

Excellent product. Really flush fit for the water bottle and secure. Now that I know it’s a decent product I plan on getting another

15 July 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Awesome! Thank you for such great feedback!!! :)

Rated 5 out of 5 stars

Amazing Product!

Amazing product! The perfect bottle holder that I wish I’d bought sooner! So easy to attach, easy to take the water bottle in and out and no more damage to my Guinea Pigs indoor cage with fiddly wire attachments.

15 July 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Amazing! Thank you for such great feedback! It really is one of those products that we also wish we had sooner! :)

Rated 5 out of 5 stars

Got advice pre order

Got advice pre order. Ordered and delivered promptly. So Easy to attach and very pleased

5 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank is great to hear, Thank You! :)

Rated 5 out of 5 stars

Brilliant products . Very versatile.

Brilliant products I bought a bottle holder and a Tapo camera mount for my c&c cage. Both brilliant.plus good discount applied. Speedy dispatch although Evri very slow in delivering .

5 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

That is great to hear! We shall also take another look into our delivery methods as the last thing we want are slow deliveries!

Rated 5 out of 5 stars

Fantastic product

Fantastic product. I have rabbits and chinchillas and always have bother with the wires falling off and water bottles falling down. These water bottle holders and beautifully made, really sturdy and secure and nicely finished. Thank you.

3 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Those wires are super annoying aren't they! Thank you for spending the time leaving us your thoughts :)

Rated 5 out of 5 stars

Excellent customer service and great product.

Excellent customer service. The bottle holder is great and easy to fit. It has made it so much easier for my young boys to change the water themselves and the bottle no longer gets knocked off the cage as it is safely inside. Would definitely recommend.

3 July 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you so much! Reviews like this are what make us who we are! :)

Rated 5 out of 5 stars

Game changer

Game changer! Makes refill the bottles so much easier. Very sturdy and lovely colours. Highly recommend. Will be buying again.

1 July 2024
Rated 5 out of 5 stars

Cage bottle holder

Love this bottle holder! No more wire holder & the risk of the guinea pigs knocking the bottle at an angle or it falling out. It's well made, sturdy & easy to attach to the cage. Good value for money from a small company who not only design but produce their products too. Wall & wood mounted versions are also available.

26 April 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thank you for taking the time to write such a great review! We really appreciate your feedback as it is what helps us be better and better! :)

Rated 5 out of 5 stars

Really helpful and quick response when…

Really helpful and quick response when my order turned up with the wrong fixings (my fault , I ordered the wrong ones) can’t fault this company.

17 June 2024
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Glad we could help! and thank you for your kind words :)

Rated 5 out of 5 stars

for a young company they listen which…

for a young company they listen which makes a change from other companies....I had a problem and they were quick to fix it.........they might be slightly dearer than other companies but my goodness they;re product is a lot better so much so I bought another 3 bottle holders so that is 5 in tole....brilliant service and easy to contact.....would highly recommend them

13 June 2024
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Hi there! We want to thank you for taking the time to write such an amazing review! It means so much to us as this is everything we strive for! Thank You :)

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