Buttercup Pet Products Reviews 

234
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the products, especially the bottle holders, for their excellent quality and practical design. Many find these items to be sturdy, easy to fit, and a significant improvement over traditional options, simplifying pet care. People often describe the products as 'game changers' due to their effectiveness and ease of use. However, some people were dissatisfied with significant delays in order dispatch and delivery times, often exceeding stated expectations. Several customers reported issues with orders not arriving or experiencing extended waits, even after paying for expedited shipping. Additionally, a strong negative sentiment exists regarding customer service, with many reviewers noting a lack of response to inquiries about delayed or missing orders. Conversely, a few other people also felt that their orders arrived quickly and were well-communicated.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality and utility of items like... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over slow... See more

Quality

Customers are generally delighted with the quality of the products, describing them as well-made, sturdy, and... See more

Response time

Customers consistently note negative experiences with response times, with many reporting significantly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Company replied

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied

Rated 5 out of 5 stars

Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.4

Average

TrustScore 3.5 out of 5

234 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(234)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product

Excellent product, solved a straightforward problem with a straightforward product . So pleased with my 2 holders and I’ll be back for a third ! 😀

11 September 2024
Rated 5 out of 5 stars

The BEST water bottle holders 💕

These bottle holders are such a game changer in any small animals set up! They make changing water sooo easy rather than fiddling about with those silly little wires you get with water bottles. You will not regret purchasing these bottle holders 🥰💕

27 August 2024
Rated 5 out of 5 stars

Drinking bottles & holder

What a great product the bottles& holders are and my little piggies love them.
Such fabulous customer service by Jordan who helped me track down my parcel left by Evri in my recycling bin! Close call be got them before it was emptied 😆

22 August 2024
Unprompted review
Rated 4 out of 5 stars

Not just for bunnies and piggies

I've only had these a few weeks for my rats but they seem pretty good. Certainly better than wire or the springs as it stops the bottles from constantly dripping. My only suggestion is, whilst I love bunnies and have a Grandbun myself, it would be nice if there could be a choice of small animal emblem please?
If these continue to last for my own girls I will be buying more for my rat boarding business. Thank you 😊

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect in every way!

This has been so helpful to stop my Guinea pigs rattling their bottle in their cage - they are very enthusiastic when drinking it was so loud before.
Installation took seconds! My partner had it attached to their C&C cage before I’d even loaded the instructions.
I wish I had gotten one sooner!

12 August 2024
Rated 5 out of 5 stars

Great service.

The delivery was very prompt ,good packaging ,carefully wrapped ,excellent product for your Animals ,and very well made ,and designed.
Very happy with my items.

7 August 2024
Rated 5 out of 5 stars

Purple bottle holder and bottle

I ordered a purple bottle holder and purple bottle for my Guinea pig. She’s an elderly lady and I thought purple would be a good colour. It is an amazing product, I cannot recommend it enough. No more awkward wires

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great water bottle holders

I love the water bottle holders they make it so easy to place and remove the bottles and very easy to attach the holders to the C&C grids. They hold the bottles in place and upright opposed to the wire that comes with the bottles. I have bought these several times and now have 5 of these holders.

29 July 2024
Unprompted review

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