Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... See more
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It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... See more
Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it. Their coats are great, not put on weight and they are full of the normal he... See more
I had a problem with a sack of dry dog kibble which I reported via the website contact form. Customer Service responded far more quickly than I expected and the matter was soon resolved. In Burns defe... See more
Company details
About Burns Pet Nutrition
Written by the company
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Written by the company
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contact info
United Kingdom
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Complaint
My complaint was dealt with in a professional manner and quickly
Thank you
8 September 2026
Order still hasn’t arrived
Order still hasn’t arrived. What has happened to your previously excellent fast delivery?
13 September 2026
speedy delivery
speedy delivery! we're on subscription, I asked for earlier delivery.
GS
7 September 2026
Speedy delivery.
30 August 2026
GOOD WORK GETS TOP MARKS
PROMPT efficient service throughout the order and delivery process. 10/10
5 September 2026
I have been feeding my dogs Burns…
I have been feeding my dogs Burns active for around 20 years, I have had sponsorship for
My working dogs for most of this time. They always have a healthy abundance of energy, allowing them to work hard for long periods of time.
4 September 2026
Excellent company glad to see more…
Excellent company glad to see more choices too now. Good value for money. Thanks.
4 September 2026
Dogfood you can trust
My dog has been on this food for quite a few years. I used to buy it locally but now go direct. Although the packaging has changed this dogfood really works for my dog who has a very sensitive stomach.
27 August 2026
Prompt and informative service
Prompt and informative service. Delivery and receipt were very quick. I have used Burns dry food for my dogs for several years now and they do well on it.
27 August 2026
I can not faulty this dog food have…
I can not faulty this dog food have been using Burns for over 26years and wouldn't use anything else as I have spaniels I buy the Lamb instead of the chicken and they love it
24 August 2026
Doggy with sensitive issues.
Burns dog food company is really excellent, I had a problem with my little dog with upset stomach and being sick, even though I had to have a trip to the vets, I spoke to a burns nutritionist about his symptoms , I was told to change his food from one burns product to another sensitive burns brand , which will help him as he has a very sensitive tummy, and to also add a small amount of burns wet food as a topper as he is also very fussy , I would rate the service I received as excellent, and also the new dry dog food was delivered very quickly, so again really good service, I have used burns dog food before back in the nineties on my previous dogs , but today there is a much better choice of different dry and wet dog food, to suit all individual dogs and there needs, also speaking to the people there is really helpful, overall a company that has provided an excellent service and really good quality of food , highly recommended.
1 September 2026
Service given to my issue
21 August 2026
The order arrived very quickly and the…
The order arrived very quickly and the boys liked the meaty meals but were not keen on the fish meal.
I will be ordering more from you next week.
27 August 2026
My puppy love this food and great fast…
My puppy love this food and great fast delivery.
27 August 2026
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