Budgens Reviews 

Budgens Hinchley Wood - my son just came home with toilet roll price marked at £2.99 and a bag of skittles marked at £1 yet he was charged £6.14. It might seem small but ripping off school children is disgusting. It's not the first time and I will be telling him not to shop in there anymore!!

Wonderful delivery service from Carcroft Budgens

Have a better staff, one of the staff he looks like a Pakistani guy, he’s rude as, every time he sees me he seems to have a problem and a attitude, something needs to get sorted ASAP, he is not fit to work with customer services I’m a shame to spend my money in there to get treated differently, I feel like he is discriminating me for who I am

SWANAGE, DORSET BH19 !!!
AWFULL !! No checkout staff to serve you,(KAREN P#####R, mother of DANNI and CONNER served me she didn’t say a single word to me, or when she served the customer in front of me, or to the gent as he walked in she was very sullen and dull !!!
No staff on the shop floor to ask for help or assistance when you need it !!! It’s colder in store then what it is outside, foods very expensive and very little choice!! Some products the use by date had expired!! (Still being displayed on shelf) (probally as no staff to sort it out)
They advise offers before they’ve begain to catch the customer out to make more money for themselves!! It’s absolutely filthy out the back where the public can’t see !!! No customer car parking either!!
AWFULL, DISGUSTING, EXPENSIVE!!! VERY GRUMPY STAFF OF THE ONES THEY HAVE GOT !!

AVOID, AVOID , AVOID !!!!!!

Very expensive and definitely charge you more than they should. I only buy things with the price on the packet and the total still came in £6 more than it should have cost. Plus 10 sausages 3 days out of date they reduced but still wanted £2.79. That's wrong.

Okehampton Budgens Fore Street. Awful experience. Horrid rude shop assistant called Kes or Kez. Spoke to me like a price of dirt. Shouted down the isle at me to stop my dog sniffing the shelf. Came In a week earlier to see if the store was dog friendly and assured it was and dogs were welcome. Never felt so humiliated. She said most people tie their dogs up outside and went on about allergies. Cried all the way home. So upset. So rude!

I visited Bugdens Brandesburton on my way home from work today, what a beautiful, clean well stocked store.
The staff are so helpful & friendly & they are great on prices...some really great offers too. I will be back.

Budgens on Westow Hill, Crystal Palace. I might be off on the exact date, it shouldn’t matter as the staffing doesn’t change, nor does their incompetence. They (3) were having a very animated discussion, backs to the customer at the till. I finally got the attention of one cashier who rang me up and watched the card reader as it showed “approved “ on the screen. I wasn’t offered a receipt.

As I was on my way out, one cashier barks out like a fish wife, “would you like to pay?”. Feeling humiliated but knowing I paid, I marched back to the till, and put the purchased items back on the counter to have them verify my approved purchase. Another of the previously distracted three, checked past transactions, two minutes ago, and saw that the items had been scanned and paid for.

All the fish wife could say was “sorry darling” in a perfunctory manner.

I came home and called Budgens “help” line. They said they have nothing to do with privately owned shops and lack of competence.

Is this an accurate reflection of the way Budgens would like to deal with this matter? Details of my transaction can be provided.

Very angry that our rural budgens has been sold and all the local friendly staff let go. Unfamiliar and unfriendly all non completely non English or local staff so I will not be giving them my trade...so very few jobs for the locals as it is. Strong feelings in our community

Absolute shambles. A total and utter abdication of responsibility, leaning rude
who were combatant and argumentative. I was made to feel like an inconvenience asking for my shopping.
I am currently pursuing an official complaint.
How these people are on the front line of customer service is quite unbelievable. Company/store policy does not over ride the uk law. Or my human rights. This seriously not on. Lazy dirty scruffy RUDE uneducated staff. Shame on both of you.
You cannot be handling customers who do shift work, could be ill, could have mental health issues. The example the old lady with long hair showed her younger colleague was shameful. But seeing as he was standing there arms folded says it all. I pity you and anyone who may be in need in the future. Poorly trained. ill informed nasty people
Staff training sorely needed.

From a professional who has worked in the industry for 31 years.

Dirty windows
Dirty filthy attitudes

Absolutely useless and unhelpful. Had a parcel delivered here and they won't hold it 1 extra day for me as I am unable to collect as away. Staff member I spoke to said 'do you have ID with you?', so I said yes I have my ID with me. He then says 'someone come with ID I give them'... I explained he just asked if I had my ID with me and I already explained that I did and I was away. He just repeated himself 'someone come with your ID I give them'. Hung up. No common sense or seemingly no understanding of what I was saying or ability to understand answers to questions he asked me. Won't ever use this shop again. Useless.

Purchased poptarts and 2 Powerade both on sale. Poptarts 2.75 and Powerade 2 for 2.75 they charged me .25 more on each item and argued with me even after I showed them the sign they had up on shelf for sale

The shop is so lovely to walk around.lots to look at.staff are lovely and always chatty.They sell quality items in Dewsbury

Rude unacceptable managers! Very unfortunate as in a prime site.

Budgens Great Ashby Stevenage, definitely 5 star , the big supermarkets could learn a lot from them. Staff are lovely.

Trying to cancel a service. No one answers the phone. Have been trying since Monday morning at 10am. Tried 6 times on that day phone just rings out. Tuesday was no better-On one occasion some one picked phone up and then put phone down again. Gave up. Will go elsewhere next time.Had to send email to sales staff to cancel. Very disappointing.

Apart from the one bad incident I’ve witnessed, Budgens sale a wide range of products at a decent price.

Bought one of their local sourced and made chicken and vegetable pie.
Need to re source or get them to put more chicken and veg in the pie as there was very little of both more stodgy pastry than filling.
Paying more doesn’t always give you more.

have diverticular disease meaning my bowels release when they want which is embarrassing and very uncomfortable so I need a toilet otherwise I’m in trouble.I am classed as disabled because of this………..I had a bought and was in need of a toilet straight away and the store nearest to me was budgens who refused point blank to let me use the staff toilet even though I explained I was disabled.I had to leave the store and travel 6 miles to the nearest toilet trying to hold on……diverticular not only causes diarrhoea but also heavy Sweats and migraines meaning driving is difficult.This store refused to help.Shameful

Cashier was rude and spoke to me like she was doing me a massive favour, I asked her to put my change in the charity box when it stayed in the till I challenged her about and she replied "I haven't got time to do it now, I'll do it later, which leaves me wondering how much money has the charity lost out on to this shop, will boycott this store in future.