Londis Reviews 272

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the staff, frequently describing them as rude, unhelpful, and unprofessional. People also reported issues with products, including concerns about their quality and integrity. The service quality was consistently criticized, with many finding it slow, inconsistent, and generally abysmal. Additionally, some customers felt that the pricing was not satisfactory. However, some people mentioned that certain locations had friendly and helpful staff who were welcoming and accommodating. A few other people also felt that the prices were great, and the staff at some stores were described as very friendly and helpful, even going above and beyond, such as returning a lost purse with all its contents.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many consistently reporting rude, aggressive, and... See more

Product

Customers had negative experiences with product quality and availability. Many reviewers reported receiving... See more

Location

Users describe ambiguous interactions with location. While many customers mention specific local branches... See more

Service

Reviewers consistently express strong dissatisfaction with the service. Many describe it as very slow,... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report being overcharged, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very rude staff member - he continued a hands-free phone conversation in a foreign language, didn't help me with an Evri label machine, saying "just follow what it says", then just pointed to a load... See more

Rated 1 out of 5 stars

Londis @ Elm, Wisbech, Cambridge is an absolute joke, why offer click and collect just to refuse deliveries. Thanks to you my order has been returned and caused me phone calls, emails. Not good at all... See more

Rated 1 out of 5 stars

Londis cann hall road Leytonstone London, sales person very rude. He is Asian Bangladeshi or Pakistani. He never say hi/hello, when he talks very rude. So many customers give feedback about this Lon... See more

Rated 1 out of 5 stars

I would have actually given no star. I went into my local Londis this afternoon in Wellswood, Torquay. The 'assistant' behind the counter was an absolute ignoramus. He didn't utter a word throuigh out... See more


Company details

  1. Supermarket
  2. Grocery Delivery Service
  3. Grocery Store

Information provided by various external sources

Our friendly service, surprising range of fresh and grocery products at prices to suit your budget and flexible opening hours make us the home of independent convenience shopping.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Londis helston store as an army vet…

Londis helston store as an army vet with ptsd I went I to this londis post office twice now and was abused by a male member of staff about my registered PTSD support dog even though I have provided both her I'd cards with registration number today was the last straw I phoned police reported him for a hate crime and he had a stern warning by the police sergeant , the police lady phoned me and told me said he was most apologetic to them and that staff will get training but the fact is he was laughing a t me saying call them I don't acre and he embarrassed me I front if other sin store twice. This should not happen and he should be fired being a ggresive and disability discrimination will get you sued which I am contemplating doing with my first light rep on Wednesday because I have seen previous reviews form 4 years ago that he did this to another person with a registered assistance dog and you still have him working there. I suggest you rethink that or it will cost you dearly . This is londis in helston Cornwall.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! The man behind the till is horribly rude and intimidating. I went to send a parcel. They scanned it, put a label on it and only when I asked for a receipt did they realise something was wrong. They realised their mistake and then told me it ‘failed’ and I needed to take it elsewhere. Confused, I was politely asking questions and he started yelling at me and told me to leave his shop. I live locally and would always pop in there, but I will never return there again. I understand there are many others that find is behaviour unnecessarily aggressive.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn’t even give one star

Wouldn’t even give one star. Short changes lots of vulnerable people. Keeps milk on shelf days and days passed the sell by date. Just not a happy man and passes his misery onto his customers through his sharp words. Definitely not family friendly.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Just been to londis in chorley

Just been to londis in chorley. Over road from police station. How ignorant can you get. Rude customer service. He was on the phone. Wasn't willing to speak to me. Never going again. Lost my custom.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Liar staff

Today I was at Londis Dartford and when I bought 3 products my husband was just telling me that last time when he bought something from them they didn't give him a product, they hid it near the checkout and when he realized after 2 minutes he came back and said he didn't get the product they said it wasn't there. When I bought the products he did the same thing to me, he bought me a chocolate and when I asked he said sorry. That's what the people there do. Shame

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Overcharged and items were sub-standard

Bought 3 items - was overcharged by about 50%. I didn't realise until I got home and gave it a little bit of thought. I wasn't offered a receipt at checkout (cashier was not pleasant at all) so couldn't return. Also, bread was almost stale and potatoes were already sprouting when I opened them the next day !!!!

28 March 2026
Unprompted review
Rated 1 out of 5 stars

I went there today and four times the…

I went there today and four times the staff tried and pushed there delivery good in my face and frequently they have ignored me discrinated me and have treated me like dirt the manager was good but the staff are very abusive and treated me like dirt 4 times when I was looking for what I wanted to buy they pushed a cart into nearly and when I politely I asked them to wait they grinned and smirked

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Very rude staff. Evri machine never works.

Londis, Altrincham
The staff here are always so rude. They don’t even acknowledge you when you go to the till and greet them. I said I had an evri parcel and he just said “not working” without looking at me. And the evri machine never seems to be working anymore when I go. I’d suggest just going to the post office instead.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

SOLD EXPIRED FOOD ITEM/ Londis (petrol station)hatch. London E4

Londis (petrol station) by the hatch, Chingford.

As a a vulnerable hsehold, On the 10/2/26 (A londis branch working under deliveroo delivered expired milk & products, lowest of the lowest ive ever come across under the consumer act)
It was very appalling which filled me with rage as my kids were abt to drink it.
With my time wasted and my money now gone Deliveroo said they'd refund also with a gesture but instead they sent a part payment then on return later fighting me as a alleged lair whilst enraged with an email asking for a complaints mgr to review payment which to date is not satisfactory (But instead the same Jeffery chap kept replying to his own mistakes made as if he was the only one in the deliveroo call centre).

Truth is they only eventually refunded part of it with no gesture of goodwill. Very slow, inconsistent and abysmal services after initially starting off ok.

Im now weary of Deliveroo themselves and the retailer LONDIS who i also contacted via their website but to date not even a reply with an apology..The public must be made aware of these practices.
PHOTO AVAILABLE UPON REQUEST/ IF ESCALATED

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Very very (Rude)

The Londis in Northumberland park, Willoughby Lane is absolutely terrible if you go there of an evening, staff come across very rude, with all due respect the staff don't seem to understand simple requests like toilet roll along with many other items, also whilst trying to deal with customers on a few occasions they're on there mobiles chatting to whoever, very rude. Ps It's happened to many times.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Lydiate branch - AVOID!!!

Lydiate branch, Southport Road - the worst store for customer service in Merseyside and has been for years. Manager has zero ability to be friendly (to anybody) and he treats you like a criminal. Utterly disgusting.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Am a driver

Am a driver, so visit number of fuel stations only one this branch experience makes negative night staff his behaviour not good to customer

30 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE FOR EVRI

Extremely rude and unprofessional experience. I was spoken to disrespectfully, called stupid, and told to never come back — completely unacceptable behavior from a shopkeeper.

If you choose to offer Evri services, then do your job properly or stop offering the service altogether. Customers should not be treated like an inconvenience for using a service you advertise.

Basic respect costs nothing. I will not be returning and would not recommend this shop to anyone who expects to be treated decently

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Completely overpriced

Completely overpriced. Lack of choice, fewer brands. Little choice and vastly expensive alcohol for instance. The sense of locality feels gone and hollowed out.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Rude insulting disrespectful older female staff member

I’ve been using the local Londis Holyport Maidenhead for 3 years. They have a post office. I was in the queue today and the older female staff member serving barked at me to wait outside to stop congestion. I eventually got to the counter putting my first package on the scales. She asked what was in it. One Christmas card. The price to send she said was £8. I’d sent a card to the same address a few days ago for £4. She said prices had gone up. She said the second parcel would be £8. Three Christmas cards. It didn’t make sense. She asked again what was in the cardboard envelopes I replied as I said cards. She said anything else in them? I replied no as I said only cards. She said there’s no need to take that tone I asked you nicely. I said I replied nicely. She said you really need to calm down. I replied I’m perfectly calm and asked for stamps. She said no. She said she’d send only one of my packages. I said forget it I’ll go somewhere else. She refused to give me my parcel back and said I’m not losing £8 clutching it tightly. I demanded she give it back to me and after arguing for a good few minutes she did. She told me to get out and never come back. I never would go back there anyway I’ve never been spoken to so badly by a shop worker. She’s made comments towards me several times before and walks around with a nasty superior expression and attitude. She’s tried to charge me more than the marked price for items before. Don’t shop there. It’s a horrible experience and you can hardly move in there there’s boxes everywhere and the parking area is full of potholes and constantly flooded. She shouldn’t be in retail she’s definitely not customer friendly. She shouldn’t be allowed to talk to anyone like she did to me

5 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look