Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
Company replied
Company details
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Constantly buzzing saying it had…
Constantly buzzing saying it had detected a fall when mum had only just moved her arm - changed the settings but it made no difference and ended up getting a different device
1 September 2022
Reply from Buddi
Dear Stuart,
We are sorry the wristband was too sensitive for your mother but glad you found another satisfactory device.
Kind regards,
The Buddi Team
Reply from Buddi
Dear John,
We are very grateful for the 4 star review - thank you!
We are so happy that you have found our service a great help whilst providing peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Reply from Buddi
Dear Joan,
Thank you for leaving a 5-star review!
We're pleased you are finding it easy to use.
If you ever need help with the device, then please feel free to reach out to our 24/7 customer service team by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
Cristina
The Buddi Team
Confidence booster
Good product it gives my wife confidence to go out on her own having collapsed in the road and being taken to hospital which is why I got it
3 October 2022
Reply from Buddi
Dear Richard,
Thank you for leaving a 5-star review!
It's great to hear that your wife is making the most of her Buddi.
If you ever need help with the device, then please feel free to reach out to our 24/7 customer service team by email at support@buddi.co.uk or by phone on 0800 978 8800.
Kind regards,
Alex
The Buddi Team
A good idea but far too sensitive.It…
A good idea but far too sensitive.It activates whilst I am going about every day activities such as cleaning and cooking, having a drink with friends and clapping to music. Seriously considering closing my account and returning item,
28 September 2022
Reply from Buddi
Dear Raymond,
Thank you so much for taking the time to leave us a review.
I'm glad to see that my colleague Danni gave you a call and talked you through the sensitivity settings on the app!
If you ever need further assistance while using your Buddi, don't hesitate to contact our 24/7 customer service department. They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Thank you for continuing to place your trust in the Buddi team.
Kind regards,
Alex
The Buddi Team
Not particularly impressed with the…
Not particularly impressed with the Buddi as my father who is 80 has given to me due to the button to call has fallen off.
25 September 2022
Reply from Buddi
Dear Karen,
Thank you very much for taking the time to write this review. We are disappointed to hear of the difficulties and frustration you have experienced with the buttons of your device.
I'm pleased that this issue has now been addressed and that you have a new wristband on its way to you.
Once you receive the new wristband, please contact our 24/7 customer services number on 0800 978 8800 so that we can complete the troubleshooting process with you.
Kind regards,
Cristina
The Buddi Team
Well worth the outlay for the security it gives family that mum is safe
My mum (93) has had buddi for a few years now and luckily enough has never needed their help BUT they always respond super quick to an alert, ringing mum or myself or husband who are her contacts, ringing straight away!
They even changed her unit free of charge as for whatever reason it decided it didn’t want to work anymore.
All the advisers at the end of the phone are really polite and helpful, friendly but professional!
My only critique would be the most sensitive level still makes an alert if for example mum shakes her hands after washing up etc etc! Maybe an ultra sensitive level could be added??
Grateful thanks from a happy customer
16 October 2021
Reply from Buddi
Dear Shân,
Thankyou for taking the time to leave us a 4 star review!
We're happy that your Buddi wristband is working well for your mother and that your replacement device is functioning as expected. If any any point you wish to tweak the sensitivity to the least sensitive level, this can be done through the app or our 24/7 customer service department. They can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Thank you for continuing to place your trust in the Buddi Team.
Kind regards,
Cristina
The Buddi Team
Mr & Mrs I
Hello, the Buddi works well in theory as long as you remember to charge it up. My elderly parents were not in the habit of charging devices so it did not work well for us. Also had numerous fall alerts when no movement being made.
20 March 2022
Reply from Buddi
Dear Walshy/Mr & Mrs I,
Thankyou for taking the time to leave us a 3 star review.
We recommend that our wristbands are charged every 5 to 7 days, naturally this will depend on its usage and Bluetooth connectivity of your device. If you'd like us to look into the charging stats of your devices, please contact our 24/7 customer services number on 0800 978 8800 and our team will be more than happy to go through this with you.
In regards to the false alerts, there is a sensitivity option available on the app whereby you can turn it down to 'low' to help in preventing this from happening as often.
Kind regards,
Cristina
The Buddi Team
Keeps disconnecting all the time.
18 September 2022
Reply from Buddi
Dear Rose,
Thank you very much for taking the time to write this review. We are disappointed to hear of the difficulties and frustration you have experienced with the Bluetooth connectivity.
Upon receiving your review, we reached out to offer further support and troubleshooting with your device's connectivity.
Please contact our 24/7 customer services number on 0800 978 8800 so that we can look into your device stats in detail in order to understand better why this may have happened.
King regards,
Danni
The Buddi Team
Buddi gives me confidence when should…
Buddi gives me confidence when should an accident happen my daughter will be notified.
Only one down side if I clap my hands it does tend to alarm when not needed.
14 September 2022
Reply from Buddi
Dear Valerie,
Thank you for taking the time to leave us a 4 star review!
We're pleased to know that your wristband is triggering alerts as expected. If at any point you'd like to adjust the sensitivity of your wristband you can do this through the app or can call our 24/7 customer service team, they can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Thank you for continuing to place your trust in the Buddi Team.
Kind regards,
Cristina
The Buddi Team
My mother had a fall when out and…
My mother had a fall when out and alone. The system didnt detect it ir register she had fallen. She was left without anyone finding her until a stranger found her.
Absolutely disgusted by the service. Thus is also a replacement watch after the last one failed also.
13 September 2022
Unprompted review
Reply from Buddi
Dear Hannah,
We are sorry to hear of your mother's fall and we hope she is making strong recovery.
We are also sorry to hear of the difficulties you have been experiencing with our product - Please contact our 24/7 customer services number on 0800 978 8800 so that we can look into your device stats in detail in order to understand better why this may have happened.
Kind regards,
Cristina
The Buddi Team
An adequate gadget for those at risk of falls.
Although it provides confidence that someone will come to my rescue if i fall (as I can't get up) it doesn't always remain connected. It is also sometimes hyper-sensitive although I have fallen at least twice when it hasn't been triggered at all. I find it adequate but not perfect.
26 August 2022
Reply from Buddi
Dear Anne,
Thank you for taking the time to leave us a 3 star review.
Upon receiving your feedback, we reached out to offer you further support and troubleshooting with your device sensitivity.
We are pleased to know that your issues have now been addressed and are continuing to use our Buddi wristband.
Should you require any further assistance, please feel free to reply back to the email or contact our customer service department. Our team can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Even though it is on the low setting it…
Even though it is on the low setting it occasionally buzzes when there has been no fall
21 August 2022
Reply from Buddi
Dear June,
Thank you for taking the time to leave us a 4 star review!
Upon reading your review, I have sent you an email with some pointers on how to keep your alerts down.
Should you require any further assistance, please feel free to reply back to the email or contact our customer service department. Our team can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
We ordered the Buddi for my dad
We ordered the Buddi for my dad, he kept falling over and having him wear the Buddi gave us peace of mind, knowing we could get to him when he needed us. Thank you for giving us that reassurance.
21 August 2022
Reply from Buddi
Dear Customer,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Cristina
The Buddi Team
Wristband really difficult to charge
17 August 2022
Reply from Buddi
Dear Robert,
It was great to speak with you both over the phone yesterday.
Upon completing the charging troubleshooting process we were sad to hear that you were experiencing issues with your charger. Following this, we have now sent you a new charger for your wristband thanks to your accidental damage cover.
We are glad that we have been able to resolve this issue with you.
Should you require any further assistance, please feel free to contact our customer service department. Our team can be reached by email at support@buddi.co.uk or by phone on 0800 978 8800.
Thank you for continuing to place your trust in Buddi!
Kind regards,
Cristina
The Buddi Team
Reply from Buddi
Dear C Leaning,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that our team and product have met your expectations.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Have found Buddi very beneficial
Have found Buddi very beneficial. They are very prompt in replying to my Buddi alerts. Really glad I got it.
22 July 2022
Reply from Buddi
Dear Mr Bryn Jones,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Fastening the wristband was difficult…
Fastening the wristband was difficult but the Buddi team replaced the "catch" with a magnetic one which now works beautifully. My husband can now put the wristband on and off without any problems.
Thank you.
20 July 2022
Reply from Buddi
Dear Amazing 3,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Always very helpful
14 July 2022
Reply from Buddi
Dear NIX 5,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
Buddi, not recommend
Cannot recommend. They have issues that need resolving & we have tried by loads of phone calls and e mails to resolve. All fall alerts recieved were false.
Wristband hard to fasten with the old style which we had to revert back to because replacement ones watch strap style, (new one) was not accurate re charging, we got alerts all the time even when apparently fully charged to say low battery within a day 10%. Also the alert buttons on the side came off easily ( Buddi did kindly reimburse for that one so we went back to old design but after today we had enough)
Today GSM failed at 06:47hrs, only got out of range notification at 10:54hrs, battery on wristband showed 76% then when checked again showed 84% without the clip having a GSM signal!
Lady I spoke to at Buddi today said it only uses one mobile network. To me that means when it goes down it doesn't have a backup provider & was hours before you get an out of range alert. Lady said it backs up every hour so not sure why such a delay.
Good in theory but tech not there yet in our opinion & experience of using it.
Cancelled today. Please note this was 5 stars re the below response from Buddi, but we have tried everything for it to work and it caused more anxiety than the product was worth.
9 July 2022
Reply from Buddi
Dear John Reid,
Thank you very much for taking the time to write this review and for the 5 stars! We are so happy that you have enjoyed our service and will continue to improve our product to help provide peace of mind.
Please feel free to get in touch any time with our 24/7 Customer Service Team if we can help you with anything else at all. Once again we are so grateful that you have chosen Buddi and we will continue to provide the best service we can.
Kind regards,
The Buddi Team
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