Good service nice clothes and a very good helpdesk with helpful support a pitty it didn’t fit right but I would recommend the company and order more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really bad, they removed my dress because of “something going wrong in the order” I ordered this dress two months in advance. The delivery takes 2 weeks. So MIND YOU they had one and a half month to c... See more
Company replied
I have been ordering from Bubbleroom for awhile, usually everything has been great and I have viewed the clothes to be really good for the price point they operate at. Now, for the first time... See more
Company replied
Fantastic Kajsa So grateful and impressed of Kajsa´s excellent support. She is so kind, polite, very professional, warm, so fast in answering my enquiries and resolving problems. A million thanks K... See more
Company replied
Company details
Written by the company
Bubbleroom was founded in 2005 and was one of the first brands in the industry to offer fashion online. After a successful start, Bubbleroom grew quickly and are now selling clothes within the Nordic countries and EU. Our business concept is to provide women with party styles, from the most beautiful dresses to shoes to dance in and accessories that add the finishing touch. Welcome to our glamorous world! ♥
Contact info
Sweden
- bubbleroom.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't fix anything - Bad customer experience
I bought an item with "faktura" some time ago, but Bubblerrom forgot to send me a bill in one of the months. The month after I contacted them to find out what the problem was, and requested I wanted to pay the full amount. They say it was my mistake and they will still charge me a penalty fee. The "customers care consultant" couldn't a thing and blamed me for their mistake. He could only see I didnt pay and the address was correct. Is it possible that Bubbleroom representatives have an open mind and consider a system failure? I doubt it.
The company will easily wash its hands for a system mistake.
Do not take responsibility of their mistakes.
These interactions with your customers really doesn't help your 5.0 customers experience rating.
8 April 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.