Brummstadt Reviews 509

Great after sales support. I couldn't work out out after a couple of emails all up and running!

I needed some assistance from Brummstadt Tech support. Installation was all fine, but after a power up problem was identified, Kevin at Brummstadt was excellent in helping me resolve the issue. He was fast in replying, and after some verification, he arranged a replacement screen straight away. After swapping in the new screen, which was a quick 10 min job, it works flawlessly. I am very happy with the wireless Carplay, and built in functions. Top quality sound, customisable EQ. Hi-res screen is Brilliant. Thanks Brummstadt, and especially Kevin for the superb service.

Brummstadt has been super helpful throughout the entire experience with purchasing and installing my headunit. I boughtit for my 2010 outback and it's a fantastic upgrade. I have had some issues getting it fitted but the team sent me a new wiring harness and that fixed it. I would also like to add that I recently encountered connection and buffering issues. Months after purchase, but I sent an email and Tommy got back to me instantly with a solution. Fantastic team and fantastic product.

Honesty the unit arrived within 3 days of ordering, which I was NOT expecting, Unboxed it, looked a little bit daunting I won’t lie….. but once you open it all up. It’s 100% plug and play, can’t mix any of the plugs up.
Only thing I needed to “wire up” was a reverse singnal for my reverse camera. Which was fitted previously, and worked with this setup perfectly, didn’t need to buy another camera or run more cables which I was stoked with!

🇦🇺 legends 🍻

We purchased a new head unit from Brummstad fir my 2016 Isuzu MUX. It took some time to install as there were different plug ins to decider. In response we asked for support from the Brummstad techs and low and behold the unit has been fitted by my husband. Admittedly we did need help in the end but Patrick J was more than accommodating. It took me time to adjust to the changes but like anything new it's a work in progress. We appreciated Patrick's attention to detail very much and we can't thank him enough.

Cheers Annie & Pete

Easy install had a little issue which Kevin resolved for me straight away very happy

Had an issue with reverse camera supplied not display at correct resolution.
Patrick had the issue diagnosed quickly and a new camera was sent which resolved the problem.
Patrick communicated well with me providing timely updates on the progress.

You know once Patrick is on the job he will see it through.

Super happy with my new aftermarket head unit. It looks good, works well. Communication was top tier, Kevin is great to deal with! Lots of information regarding compatibility; quick, helpful and detailed responses. Nothing seemed to be a hassle. Highly recommended if you are needing a new head unit etc. It's best if you also provide plenty of photos and info on your car beforehand too - that way Kevin and the rest of the team at Brummstadt can make sure you are getting exactly what you need. 10/10

Reliable and responsive support staff,

Had a couple of teething problems at the start, emailed Brummstadt Tommy and the team could not have been more helpful.
Very happy with the product and excellent after care would highly recommend.

Ive had my Brummstadt Headunit in my Evo 9 wagon for about 5 or so months now and im really impressed with the quality and features that are included in the 9" headunit.

But one thing thats impressed me even more than the unit itself is the actual aftercare. Specifically from Tommy in my instance, following up to see how the unit is performing. Not only that, when I brought up questions regarding functions, and trying to get ontop of a few teething issues, etc, Tommy was on the case straight away to resolve anything being discussed.

I can very happily and confidently recommend this unit, Tommy and the Amazing Brummstadt team for their product and customer service.

Thankyou team.

the email process is to long. in finding information to help solve the problem. more than 5 days the second time it was in the workshop to sort problem. if you could have faced timed me the problem would have been much quicker. we could have worked through the process on screen. i have delt with other companys with similar product with similar faults. sorted problem in 2 days with face time and helpfull install videos.
staff was most helpfull but the process is to slow.
the customer was with out hs vehicle for a total of ten days.
aned i lost money as i had quoted on the install.total time quoted 4 hours. i lost at least 8 hours labour trying to sort out the fault.

The system I purchased is of great quality and the after purchase assistance and support was fantasic.

I recently purchased a TPSM unit and was a bit confused in setting it up so I contacted the technical support team for assistance. As usual their support team member Tommy responded very quickly and sent me YouTube instructions of how to set it up. It immediately resolved my issue. Very impressed with the team.

My experience was exceptional.The headunit for my 2018 Prado VX which I purchased on the 29/12/2025 fitted perfectly.It looks better than the factory Toyota original.The backup service provided by Patrick was second to none.I only had a couple of small issues which were quite frankly my lack of understanding with certain features.But Patrick was able to guide me through them with ease.Many thanks to the Brummstadt team.Love my new unit and would highly reccomend them.
Thanks David Boda

Knowledgeable, helpful and very professional. Customer experience was terrific. Can highly recommend Tommy!
Greg

Head unit is exactly what I ever wanted it to be had a tech issue with the Mike but Tommy from brummstadt had the issue fixed over email within this hour!

What a team, what a company! With a few hiccups along the way, we officially have a great setup with our screen and reverse camera. The team were not only great in problem solving but communicating back and forth multiple times.

Had a couple of problems getting the head unit to work. Kevin and the team at Brummstadt were extremely prompt (even on public holidays)and very helpful with working through the issues and solving any problems.

Two really important things:
1. The android head unit from Brummstadt is functional and effective. Previously had one from another supplier which was laggy but I'm here to say that the unit from Brummstadt is entirely different. Faster, no lag during phone calls, in short better by a mile. So, not all android head units are created equal. You definitely need the Brummstadt unit, it is a step above.
2. After sales service and support is outstanding. Very quick response to all emails and great communicators!
Without doubt, if you want a good experience from start to finish, you need to buy from these folks.