Brummstadt Reviews 508

The replacement of the head unit went quite well. No real surprises, including wiring up the microphone and GPS antenna in the A pillars. I had a lot of questions during the fit, and Tommy was happy to assist with every one. If needed I got photos and videos to help get my unit working.

The actual installation took 5 hours start to finish, but some of that was waiting for a support answer - definitely do your research on YouTube before starting.

Had an issue with reverse camera trigger wire. Contacted Support and through a few steps got it all working well. Very helpful team.

I recently purchased a unit for one for my customers BMW E90. Its a great quality unit with all the modern functionality you could need or want. I also delt directly with the team over email which they were quick and very helpful in there response. I highly recommend Brummstadt and will definitely will be purchasing from them again in future.

Good support from folks. Few things hot shipped extra and email support was reasonably timely. Important the product seem to be fully integrated with the vehicle and more

Patrick J was able to talk me through the problem and resolve the issue. Thank you very much

Great quality product and great customer service. Highly recommend one of these

Our Captiva happened to be a little bit different from most and unfortunately the unit sent was not compatible. Tommy made the return and refund hassle free with promt instructions and professional courtesy. Cheers Tommy for the help and support. Regards,Demo Simon.

Had a small hiccup with the delivery, but a quick email and Patrick was on to it... absolutely nailed the service. Very quick response and had the problem sorted in no time at all. Missing part was on the way in no time at all and rocked up perfect to complete a good order on a good product. Thanks again team!

Great product, backup support is awesome

Firstly there customer service was excellent. Tommy in particular was fantastic with a couple of little issues I had and he sorted them all out very quickly with ultra fast responses to everything. The unit install went very well (once again Tommy was great with his offers of assistance) and the unit itself is excellent and works perfectly. I can only speak for the Mazda CX5 model unit but It is an impressive piece of kit and I highly recommend it.

Great support and direction throughout the install. We had the cameras wrong and Kevin assisted us to resolve this easily. Also the steering controls didnt work but Kevin noticed a plug not being connected. With his support we have a fully functional system.

Had some minor complications during the instalment and set up process but Kevin and Tommy were exceptionally helpful with guides and replacement parts

Brummstadt have been excellent to deal with from the moment I first ordered my head unit from them. They have provided helpful and timely advice and support at every turn. The unit I purchased and installed in my Pajero worked great for over a year and when an unexpected fault did occur help was only an email away.
Patrick J. from the service team helped me diagnose the fault via a few emails and thorough troubleshooting questions and then organised for the required replacement parts to be sent to resolve the issue.
All in all I’ve had a very positive experience with this company and product.

Support was able to help me maintain using the factory reversing camera

I installed one 3 years ago into my 2013 Kluger Grande, an easy DIY, (even for a retiree in his 70s), came with everything including new fascia so it looks factory built-in where the old head was, and a wiring harness to connect the steering wheel control buttons.
Having its own SIM means I don't need to connect my phone for Waze or Spotify so I don't need Android Auto running on my phone.
When parked I can watch YouTube, TV news or anything that I can watch or listen or do on my phone.
Phone calls are made and answered with steering wheel buttons which are duplicated on the screen for a passenger to use. I can use it for calls via my phone's number, or via a different number through the SIM, picking up my contacts via my cloud account along with all my apps, including weather radar so I can see if there's anything nasty ahead.
So it's like having an Android tablet built into the dash, not sitting on top like an afterthought found in new cars today.

Patrick was very welcoming and helped my auto electrician when help was needed installing my new system in my car. I also had a question and emailed Patrick who replied very quickly how to fix my problem which was appreciative as I am not very tech savvy. Overall love my new system. A very Happy customer. Thankyou Patrick

When I needed some assistance during installation their support technician got back to me very quickly with relevant and correct advice. I believe I can contact them at time should an issue arise.

Was very happy with the support provided by the Brummstadt team (particularly Patrick) in ordering and installing the replacement Radio Head unit.

Quick response with assistance in making my job easier as an installer this is very important to get the bottom of the problem without wasting to much time .👍

I want to shout out to Kevin for helping me with my unit and the dashcam the guys have been so good thanks kev appreciate all your help